Xavier

Edit:- 2
Communication with company continued. Was told that the lack of of response was caused by a technical issue. The effort to chase it up is appreciated and there is not reason not to give the benefit of doubt so rating and title adjusted accordingly. Rest of review will be left original for the sake of accuracy in showing company response to my claims and comments.

First time using this site, they had bulk quantities available which is exactly what I was looking for so thought I would give them a try.

I put in my order and took delivery in good time and everything to that point was fine. On inspection I had found a mistake was made with my order, no issue these things happen. So I contacted them on the same day on a Tuesday (so within the 48 hours they demand). It is now a Friday and I have heard nothing back, seems the 48 hour rule does not apply to themselves. An incorrect order being sent is not a big deal to me if you can contact customer service and get it sorted, but that does not seem to be the case here.

Edit - ORDER NUMBER 40381
Trust pilot name does not match what I ordered with on the the seed site for reasons that have been understood for the last 20 years. How is sending an e-mail to an e-mail address that has already received no reply going to help? Surely you could look at the e-mails that were sent Tuesday to see which one mentions an incorrect order instead of trying to publicly trying to call me a liar after only doing a quick spot check based on an internet alias.

Had a power supply that blew 5 years into a 10 year guarantee.

RMA process was smooth and non accusing. It was nice to have that for a change. All handled within a reasonable time frame and questions answered. Which does not seem to be the standard any more these days sadly.

I would have preferred that I was warned my retail packaging would not be returned with the replacement if I sent it in however.

I ordered £130 of stuff some time ago. It took over 3 months for the stuff to arrive.

Every time I contacted them over it all they said was say 'next week' , the 'weeks' turned into months.

I gave them a lot of patience with this and they did not even have the courtesy to be honest with me or write proper apology.

I used to be both a buyer and a seller but then eventually became a buyer only due to some unpleasant changes, but now I am no longer even a buyer and this is for the following reasons:

- Product headlines are deliberately misleading as well as pricing, Ebay will do nothing to rectify this.

- I have bought several 'genuine' items that turned out to be copies. eg - Nintendo parts.

- Many seller break the listing rules and they persist no matter how many time they are reported.

- I am finding myself having to return items / file an not received claim on an increasingly frequent basis.

- Customer service from Ebay is poor.

- Several time seller who have put me threw the ringer have got my negative feedback removed, here is an example. I have bought my item and it was still not with me 10 days after the due date, I contacted the seller who gave no response so I started an item not received claim for a refund, still no response. 48 hours later I got a package by 48 hour post, the seller had already changed the 'dispatch' several times. Left negative feed back stating this and it was removed and not for the first time either.

The internet is a large place and there is plenty to choose from so there is no need for anyone to suffer through all of the above, so I will be going elsewhere for the foreseeable future.

Made an order with the doll house that met with some problems. The response from the doll house was more that what I could ever hope for from a company. This company embodies what it means to go above and beyond with customer service, I have never received better from anywhere else to date. They are also very active in the community and provide a lot of information to anyone asking.
The company will even drop vendor’s if they do not meet certain standards of ethics, I know of few that would do this as they will sell if you buy it. Not with the doll house they have put themselves out several times to make sure only the best most reputable manufacturers are on sticked on their shelves.
The website itself is a bit dated in style, but it is functional and serviceable, I do like the no frills aspect to it however being able to click through strait to what I want.
I heartily recommend the doll house especially above all the non-UK based vendors as they will not cover you the way doll house UK will.

Sent a package with Evri to someone before Christmas with plenty of time in advance. The package was claimed to have been delivered several weeks later which was much later that the supposed 48 hours they claim, however the person waiting for the package had not received it and it was not left at any of the neighbours. On checking the tracking, it had two separate alleged delivery dates, and the ‘delivery photo’ was just a picture of the front of the package with the address on.
Trying to get in touch with Evri regarding this was quite difficult and took several attempts. Despite the package being marked as ‘delivered’ they claimed it must be lost in the warehouse somehow and they would ‘investigate’. All that appeared to have happened is that the two delivery dates on the tracking disappeared and a new much later delivery date appeared, this time claiming the item was destroyed despite still having the picture of my package quite clearly intact.
Not happy that I have clearly been lied and that they were now changing things to try and hide it I went through the claims process which again took an inordinate amount of time only to be told there will be no compensation as they do not cover such items, I am curious as to how they knew what the item was if it was delivered, missing and then apparently destroyed. They did not even offer to refund the cost of postage.
This was such a bad experience where I have been lied to so much I am convinced they are covering for the item being stolen as seems to be quite common with Evri looking at several videos online from CCTV of couriers delivering others peoples items to themselves, now I will no longer buy off any vendor that uses Evri as a delivery service and I will certainly not be using them myself ever again either.

I purchased a cordless grass trimmer of the website. Upon arrival a plastic clip that holds on the safety guard was broken and fell off when I lifted it out the box.

On 25/5/2023 I used the website to submit a return request as of 01/06/2023 I have had no response, I consider this to be in excess of what could be considered a reasonable passage of time.

I then called the number on the website and had to go through an automated system for returns that just told me to report it on the website and then hung up on me. I tried again under the warranty (options 3 and 1 as stated in replies to other messages) and sat on hold for over 30 minutes, to get a rather curt 5 second conversation where I was put on hold again for another 40 minutes bringing it to 1 hour 10 minutes in total, it was a this point I gave up. Unfortunately for myself I am on pay as you go so as well as being a colossal waste of time, it was also costly to get absolutely no where.

The companies responses, here have been telling people to call customer service. I did and well the results of it are above, so a fat lot of good that does.

This was my first time using Ryobi and I am certainly not impressed. This low standard of service is not what I would expect from a large company.

Addition: The Ryobi reply seems to suggested that they have not even bothered to read my review. I have called there number several times and gotten no where after being on hold for over an hour, and the options they tell you to use when you use them you are rather curtly told "you are wrong", then put on hold again. It seems they are intent on pushing me into a narrow set of options.

Got messages about a renewal invite but no invite. Contacted them for invite, got a package about automatic renewal.

Called them to discuss details changes on policy, on hold for 20 minutes, I gave up.

Edit: Bike sure attempted to have my review removed as non genuine. Clearly I was able to prove it was.

I bought a pair of tickets to an event but did not see a confirmation of the delivery address so I tried to look what the address they were sending it was. I could not find this information.

With this in mind I contacted customer service asking to confirm the delivery address. I got a copy and paste reply that did not answer the question at all so it would appear I did not even get the respect of my question actually being read. I sent a reply telling them that does not answer my question and pasted in the original question for them. I never got a response and they appear to have just closed the ticket.

This was the first time I have used ticket master, it is very questionable as to whether I will ever try to use them again after being disrespected this way.

Addition : Ticket master attempted to have my review removed by flagging it as non genuine, clearly I was able to prove it was.

Tired of buying stuff blind that falls apart so I wanted to hold, look and compare the items before buying.

Turns out I can not do that here as everything is behind the tills, defeating the point of an actual brick and mortar premises. It is just an Argos for tools. Might as well just go to Amazon and look at the pictures there.

Fortunately there was another place around the corner what I could hold and look at the item before I bought it.

The company gives you the spiel about how they are for everyone with introductory phrases such as "Trading 212 is a London based fintech company that democratises" and "We disrupt the stock brokerage industry".

Everything seemed fine on the surface until GME occurred. They blocked people from buying shares only allowing people to sell. This supports 'the suits' at the detriment of choice for the everyday Brit. They claim to 'democratise'. By doing this they have engaged in market manipulation.

This company is not for the average everyday hardworking Brit and their actions are a tell tale sign that they are the 'men in suits' and should not be used by the everyday hardworking Brit.

It is concerning they have now set the precedent that they will step and interfere with the trading of it's customers. The bond of trust has been broken now that their true colours have been shown and I will now be going else where.

EDIT : 212 tried to have my review removed by flagging it as not genuine, clearly I was able to prove it was genuine. Shameless company.

EDIT 2: It was not an isolated event as they claim they did this with several shares not just GME, and they did with with no explanation or communication to the customer. That does affect the whole platform experience as it creates a trust issue. They did it before and they can do it again. I had also e-mailed them directly before regarding this, it was dismissed and when I replied I never got a response.

I bought a scholl product and unfortunately it turned out to not be particularly useful as despite being for toenails it only had one size of plastic toe nail clip, it would have been more useful to have various sizes since people have different size feet.

I sent a message to scholl through their website which required a excessive amount of clicking to get to that point and then sent an e-mail suggesting that adjust the product to better fit a varied population would improve it. Zero response.

I do wonder how they thought including one size of plastic clip would be suitable for a general market containing a spectrum of sizes. The lack of response clued me in to the possibility that they just don't care. Once they have your money, thats it.

I have dealt with several companies selling computer parts and by far scan is one of my favourites.

They may not be the cheapest of the lot but the extra service is worth it, something you do not appreciate until you actually need it or get stuck with a lousy shoddy rip off company (looking at you ebuyer).

That said there are times where Scan does have lower pricing than the bottom barrel feeders and when that happens buying from Scan is a no brainer.

You can do much worse than buying from Scan. I use them for all my higher value purchases.

I signed up for a gym that has not opened yet and was told at sign up that membership will be 'live' when the gym opens.

This gave the impression that naturally I would only actually start paying for the gym when it opens and it can be used. Well 2 months before it does I noticed that had started taking money for a gym that is not open yet..

I wanted to query this and could not find any direct contact details on their website ( a red flag in of itself) and was forced to use social media links. I contacted them via one of those links and there was no response. I contacted them again few days later again nothing.

It has been over a week now of stony silence.

Competitive prices mean nothing if quality support is not there when needed, sadly this was the case with E Buyer.

I ordered a part that has failed within it's warranty period. It took double the stated length of time before i got a reply to my request. My messages were clearly not read properly as a question was asked that I had already answered in previous messages.

Eventually after a few weeks the return was accepted only for me to be told that they will not replace the item despite it still being under warranty and that I will only get a "proportionate refund". This is unacceptable and I feel ripped off.

This was me dipping my toe in with E buyer to try them and I was burnt already. I certainly will not be using them again or recommending them to anyone.

UPDATE: I did follow up and now nearly 3 months since I originally raised the claim, and I still do not have a penny of the promised refund. They are currently trying to imply that the bank has somehow 'lost' the money.

UPDATE 2 : Now approaching a year and they have simply left the buck with the bank and refuse to budge, they have also not returned my item that I posted to them.

EDIT: I did follow through with Aviva and their position from what information is available is that the caller was not a representative of AVIVA but some one posing as an Aviva representative. I would have put this edit in sooner but trust pilot is playing at thought police was preventing me from saving the edit by declaring the phrase "'your an id iot' kind of tone" is 'inappropriate'.

I got car insurance with Aviva all seemed well until I saw a customer only freebie I was interested in. The website was so badly designed I was unable to locate how to sign up and went to the contact page. As most would do I sent an e-mail asking how to claim this freebie.

Well I never got a response once to that e-ail and the freebie time limit expired so I never got that either.

Fast forward to renewal time I had already chose not to renew due to the previous no no and I found a policy elsewhere 120 pound cheaper. After telling the sales rep that cold called I am not going to renew due to poor service he became quite rude and hostile and even told me they do not reply to e-mails and it says so on the site in that 'your an id iot' kind of tone. Well I informed him this e-mail was provided to me by the site and there was no mention that a reply would not be given. Not withstanding that this company apparently has admitted to the ghastly policy of not replying to customer e-mails the now very curt unsolicited caller ended the call with out even saying good bye.

If there was any chance I would return to Aviva at some point, it was destroyed by that one disrespectful cold caller.