Poor customer service
I bought a scholl product and unfortunately it turned out to not be particularly useful as despite being for toenails it only had one size of plastic toe nail clip, it would have been more useful to have various sizes since people have different size feet.
I sent a message to scholl through their website which required a excessive amount of clicking to get to that point and then sent an e-mail suggesting that adjust the product to better fit a varied population would improve it. Zero response.
I do wonder how they thought including one size of plastic clip would be suitable for a general market containing a spectrum of sizes. The lack of response clued me in to the possibility that they just don't care. Once they have your money, thats it.