System issues caused customer service hiccup
Edit:- 2
Communication with company continued. Was told that the lack of of response was caused by a technical issue. The effort to chase it up is appreciated and there is not reason not to give the benefit of doubt so rating and title adjusted accordingly. Rest of review will be left original for the sake of accuracy in showing company response to my claims and comments.
First time using this site, they had bulk quantities available which is exactly what I was looking for so thought I would give them a try.
I put in my order and took delivery in good time and everything to that point was fine. On inspection I had found a mistake was made with my order, no issue these things happen. So I contacted them on the same day on a Tuesday (so within the 48 hours they demand). It is now a Friday and I have heard nothing back, seems the 48 hour rule does not apply to themselves. An incorrect order being sent is not a big deal to me if you can contact customer service and get it sorted, but that does not seem to be the case here.
Edit - ORDER NUMBER 40381
Trust pilot name does not match what I ordered with on the the seed site for reasons that have been understood for the last 20 years. How is sending an e-mail to an e-mail address that has already received no reply going to help? Surely you could look at the e-mails that were sent Tuesday to see which one mentions an incorrect order instead of trying to publicly trying to call me a liar after only doing a quick spot check based on an internet alias.
Risposta di Budget Seeds
Hi Xavier,
I've looked on both our Email systems and our website and I can't see any order or complaint from you. Please send in your order number so I can verify you've made the purchase from Budget Seeds. Email info@budgetseeds.co.uk where my office staff are always very happy to help.
Edit; The reason is because Emails can go in to other folders, such as spam, or anti virus programmes can incorrectly mark something as dangerous. We are a small family business who are very busy, if you had posted your name rather than an Xavier, then I'd have been able to find you. Your review is from an account named Xavier, so of course orders and Emails were checked for the name, Xavier.
Now you've given information for me to find your order, which I thank you for, as it does make it easier, and actually allows us to solve problems, I have tried to call you three times. Our phone number is readily available, if your problem was as dire as your review, this could have been rectified via a quick phone call.
At no point are you called a liar, above, I simply asked for further information since searching for "Xavier" was fruitless. I'll send an Email to your listed account to resolve this case.