Sent a package with Evri to someone before Christmas with plenty of time in advance. The package was claimed to have been delivered several weeks later which was much later that the supposed 48 hours they claim, however the person waiting for the package had not received it and it was not left at any of the neighbours. On checking the tracking, it had two separate alleged delivery dates, and the ‘delivery photo’ was just a picture of the front of the package with the address on.
Trying to get in touch with Evri regarding this was quite difficult and took several attempts. Despite the package being marked as ‘delivered’ they claimed it must be lost in the warehouse somehow and they would ‘investigate’. All that appeared to have happened is that the two delivery dates on the tracking disappeared and a new much later delivery date appeared, this time claiming the item was destroyed despite still having the picture of my package quite clearly intact.
Not happy that I have clearly been lied and that they were now changing things to try and hide it I went through the claims process which again took an inordinate amount of time only to be told there will be no compensation as they do not cover such items, I am curious as to how they knew what the item was if it was delivered, missing and then apparently destroyed. They did not even offer to refund the cost of postage.
This was such a bad experience where I have been lied to so much I am convinced they are covering for the item being stolen as seems to be quite common with Evri looking at several videos online from CCTV of couriers delivering others peoples items to themselves, now I will no longer buy off any vendor that uses Evri as a delivery service and I will certainly not be using them myself ever again either.