EDIT: I did follow through with Aviva and their position from what information is available is that the caller was not a representative of AVIVA but some one posing as an Aviva representative. I would have put this edit in sooner but trust pilot is playing at thought police was preventing me from saving the edit by declaring the phrase "'your an id iot' kind of tone" is 'inappropriate'.

I got car insurance with Aviva all seemed well until I saw a customer only freebie I was interested in. The website was so badly designed I was unable to locate how to sign up and went to the contact page. As most would do I sent an e-mail asking how to claim this freebie.

Well I never got a response once to that e-ail and the freebie time limit expired so I never got that either.

Fast forward to renewal time I had already chose not to renew due to the previous no no and I found a policy elsewhere 120 pound cheaper. After telling the sales rep that cold called I am not going to renew due to poor service he became quite rude and hostile and even told me they do not reply to e-mails and it says so on the site in that 'your an id iot' kind of tone. Well I informed him this e-mail was provided to me by the site and there was no mention that a reply would not be given. Not withstanding that this company apparently has admitted to the ghastly policy of not replying to customer e-mails the now very curt unsolicited caller ended the call with out even saying good bye.

If there was any chance I would return to Aviva at some point, it was destroyed by that one disrespectful cold caller.