Copenhagen Metro Recensioni 

Shocking treatment of me and my disabled friend by the ticket inspector.
We were apprehended by one of their inspectors just after midnight for activating the Rejsekort app on the train after we had boarded. I had just checked in (on the stationary train) and my friend was in the process of doing so.
My friend has Cerebral Palsy with poor mobility and partial blindness and foreign metro systems present significant challenges. I was struggling with him and some shopping I had done for breakfast and was relieved to see a train waiting. I thought it would be ok to find my disabled friend a seat and then activate the app. I was surprised when one of their inspectors zoomed in on us to demand to see the ticket before we had even left the station. I was even more surprised when he showed no understanding of the situation we were in and issued 750 DKK fines. A simple explanation of how to use the app would have been sufficient. We are not fare evaders and in fact we have been paying more than we should as we didn’t appreciate that there is a disability available. This episode has soured our trip to Denmark and I'll never return.
The ticket inspectors are ruthless. They seek out tourists as they know they struggle to understand their system.
The system is discriminatory to people with disabilities as the strict enforcement of the rules, takes no account of the difficulties people with disabilities face in high traffic areas. I am disgusted by the behaviour of the ticket inspector who carried on with enthusiasm, even when it was obvious my friend with a disability was struggling.
The appeals system is a joke and the reply didn't take on board anything we said. The reply got both the boarding time and even the station we boarded at wrong. The only way you can take it further is by paying an additional amount and they make it quite clear, that your chances of succeeding are remote.

Can’t believe that we pay this much for the metro and there’s no damn ventilation!! In summer, we are literally fried like chicken in here!!
Not to mention that sometimes it’s late or out of order but doesn’t really update on the Rejseplanen app!

Min veninde fik en bøde UDENFOR Metroens område. En kontrollør løb efter hende ind i Lufthavnen, og udstedte en bøde. Han var fuldstændig ophidset efter en misforståelse, hun havde haft med en anden kontrollør.

Ifølge Metroens egne regler, er bøden derfor UGYLDIG! Men de fastholder den, selvom der er video overvågning som bevis.

Metroen ansætter tilsyneladende folk uden hjerneceller. Hvor finder man folk henne, der bryder firmaets egne regler, og får opbakning til det internt?

Metroservice har jurister, der ikke overholder love og regler. Bøden bliver IKKE betalt, under nogen omstændigheder. Det er f.... lige til Ekstra Bladet. Hvad f....bilder de sig ind?

even though its not said anywhere do not deactivate the location service when you use the metro phone ticket. the app will stop working and you will get finned. I would expect this to be mentioned the moment you activate the app. Poor designing of the app. when I mentioned that to them they told me to read the terms and conditions. They are ridiculous!

Ville give 0 stjerner hvis jeg kunne..

Har I en slutdato på det her togskift på Enghave Brygge - rejsetiden er jo forlænget til det dobbelt - savner Bus 7 A

Bøde trods gyldig billet!

Ungdomgskort er skiftet til ny app - det glemmer jeg i momentet og åbner DOT appen. Her er der ingen billet, hvor jeg så kommer i tanke om, at den er på nu app.

Kontrollør tvinger mig til at skrive mine informationer før jeg må prøve at åbne den nye app.

Direkte efter fremviser jeg den gyldige billet, men kontrollør oplyser mig, at det ikke kan være hans problem.

Absolut mangel på forståelse for kunderejsen og kundeoplevelsen. Ingen samarbejde i forbindelse med skifte af ny app, som kunden skal adaptere. Kontrollør vidste ikke engang, at ny app eksisterede, og mente ikke det var rigtigt.

Super ærgerligt at der er monopol på markedet grundet statsudstedte kontrakter der ikke kan udfordres af private aktører der kan udføre arbejdet ordentligt.

Altid problemer - aldrig løsninger.

One of the worst metros in Europe! No aircondition in the hot summer!!! You can be baked to death in it! In this day and time especially in s country like Denmark with high tourism, how can thiscevrn be possible!!! What a shame to spoil ones vacation over such matters.

Nedlæg offentlig transport!
I dag har jeg så spildt to pladsbilletter! Den første fordi ekspedienten i 7-eleven på Aarhus Banegård åbenbart ikke forstår dansk og giver mig en billet til tre timer efter min afgang. Dernæst fordi Metroen i Kbh. har problemer og får mig for sent til banegården.
Næste gang bliver det benzinslugeren!

I have used the Metro hundreds of times and never cheated. The other day, I jumped on the train with my app open and as I sat on the seat to press pay, the ticket inspector pounced. I received a 750 kroner fine for not paying before I boarded. I wrote a complaint, which of course didn't help. This feels like a set-up, taking 750kr out of people's pockets for nothing. The ticket inspectors should be ashamed of themselves for doing such a low-life, immoral and evil job. And whoever made the rules should also be ashamed. It should be made illegal. Let's say that we have to accept these ridiculous rules; well, a slap on the wrist with a fine of 200kr would be more than enough as a deterrent. But, oh no, that's not enough for the greedy Metro. People who use the Metro are mostly workers or young people with little money or tourists on a budget. Same old story isn't it?
I just read that the Metro is owned by the City of Copenhagen (50%), the Danish Government (41.7%), and the City of Frederiksberg (8.3%).
So the government approve of treating people like this? Is there no one left with morals anymore?
The Metro is accusing thousands of people of cheating, and I bet you a good 90% just make an innocent mistake. I've been using my friend's car since the incident - polluting the environment (great eh?) until I get over this nasty, accusatorial, inhuman treatment.

Jeg bor få hundrede meter fra Nordhavn Metro. Bruger app'en og er så heldig at være senior, så metroen er den bedste, den hurtigste og den billigste tranportform.

Complete scam. Worst ive ever seen in the world.

Sporarbejde en tirsdag aften kl 20.45 med drift i det ene spor. Det er OK. Men at alle tog også holder stille i det spor er for dårligt.

Det er en katastrofe for os der skal på arbejde og bruge m4 inden kl 5 om morgenen. Så meget for ringe at det ikke fungerer. Vedligeholdelse og atter vedligeholdelse. Suk.

Bøde på 750 selvom man har rejst med gode intentioner. Kapitalistisk l0rtefirma, tag bilen i stedet

They look forward to make you pay fees for mistakes you make because of lack of knowledge. No matters if you are unaware, no matters if the negligence was done just in one stop. So before taking the metro, try to find any of the parasites with the M in the clothes and ask them if you have any questions, because any public transportation is different.

Kan I ikke tage en beslutning inde på kontoret, når i kalder en metro M4, så drop at skifte den til M3, det bliver man squ træt af.
Det er både til og fra arbejde jeg skal lege gætte konkurrence med jer.

The worst metro I’ve ever been on, I travel all over the world and use these systems and this experience was the worst I’ve ever experienced. Copenhagen is a lovely place but receiving a fine after I asked to show me where the ticket machine was and to show me how to use it has made me think never visit again

Constantly broken during rush hour. Never add extra metros, when it's a holiday or event. They force you to buy 2 zones even if you travel only in 1. Worst functioning metro I've ever used. But hey they made it look nice. Greedy losers.

5 stjerner er endda en underdrivelse til de to super søde kvinder metro selskabet havde på vagt i morges den 22/3 ved 07:30 tiden på kongens Nytorv. Havde fået en alvorlig flænge i byen i panden og en telefon der var gået ud så jeg ikke havde mulighed for og købe billet da jeg heller ikke havde mit kort på mig. De hjalp mig med og få renset det grimme sår, få lidt væske i mig og vejledede mig med hvilke linjer jeg skulle tage for og ku komme på skadestuen. Ydermere var de i et fantastisk humør og meget snaksagelige, der kun kunne højne et ikke særlig højt humør i den pågældende situation. Så ikke tusind tak til de to kvinder, 5 stjerner er i min optik nærmest for fattig en anmeldelse ⭐️⭐️⭐️⭐️⭐️