Coverstore Recensioni 

Highly recommend. I have used their products for the past 13 years and I have been very impressed. They honored the warranty on an item without having to argue which was very refreshing!!
I will continue to buy from them. I am not affiliated nor have I been paid by anyone for this review.
Dr P

Got the serious run around on ordering a custom cover by sending drawings with measurements. They apparently didn’t look at them and just assumed they were the manufacturer’s measurements when they were not, and claimed “manufacturers’ dimensioned drawings are not always accurate.” (I’m an engineer - it’s easier to dimension a diagram in Acrobat than to overcome parallax issues with pictures taken of a measuring tape.) At their insistence, I used their form to send my measurements to have a custom cover made. The cover I received is a bit bigger than my measurements in every dimension, but particularly in the height which I deliberately shorted by 3”. The cover is also branded “Covermates”. Looking up Covermates, I found the EXACT cover for $70 less than they charged me for what was supposed to be for be a custom-made cover. Will not do business with them again.

Good products, but a rip off. Do not order from this company. They sent the products supposedly freight free and conveniently they under paid the freight by over $22.00 on a $131.00 purchase through the US Post Office. In order to get the package we have to pay the extra freight. Their shipping department probably are directed to do this? Sad way to do business.

I ordered Prestige Collection custom covers for our patio set with 9 pieces ($1100+ order). The quality of the covers is exceptionally nice with sturdy materials, draw strings, and buckles. I feel confident that these covers will stand the test of mid-Atlantic winters. I'm very happy with the quality of craftsmanship and the covers that were shipped to me and would recommend this to other customers.

Had two issues during ordering and shipping. First the credit card company flagged the Coverstore authorization as potential fraud and declined the charge. I verified the charge and then initiated the call to Coverstore for their customer care team to retry authorization. I needed to make a couple of calls to get this straightened out. The customer care team clearly didn't have a script for this situation and it was a game of 21-questions to get it resolved.

Second issue: The custom covers were manufactured and shipped from China in two packages. I received three packages in total including the storage bags which were shipped from TX. It isn't obvious on the web site that they shipped two packages from Asia using two different tracking numbers. The first package arrived right away but the second package was delayed in transit to UPS but the status tracker was not at all clear. It appeared that the package was lost in transit. Again, I contacted the customer service team by both phone and email to track the missing package. The customer care team was rude and absrasive and it was pretty clear that they were annoyed that I was calling. $1100 in covers seemingly lost, who wouldn't call?!

Coverstore owners or Sr. management needs to take note of the poor performance of the customer care team. It's clearly a leadership issue. They seem ill equipped to handle common issues and haven't been trained to communicate with customers in a non-condescending attitude.

I've never written a second review months after installing a product, but felt compelled to do just that re our Coverstore purchase made Fall, 2023. We purchased 8 custom covers and just removed them after the winter months. The covers are so well made, fit perfectly (great clips and ties) and look outstanding. After the season use, they look as though we just unpacked them. Held up perfectly and thoroughly protected our pricey outdoor patio furniture. Worth every cent.

I ordered a “custom fit” outdoor tv cover from cover store online and provided the exact measurements for my tv. I received the 1st cover and it was not the size I ordered. I sent a ton of pictures to their customer service team.

In response they sent me another tv cover that was, again, supposed to be “custom made”.

I received the second cover and it was the exact same size as the 1st one.

I sent them pictures of the two covers side by side with measurements and now they’re asking for more pictures.

I’m done sending pictures. I only want to get a refund and a return shipping label but they just keep asking for more photos.

These are obviously not custom made.

Warranty is a joke. My cover tore from normal use two years into a three year warranty. Customer service said I wasn't using enough air bags underneath so the warranty is void. Nowhere in the original purchase agreement did it say that. A $400 furniture cover should not break after two years of light use. I don't live in a area that gets snow or extreme weather. Do not buy!

There measurements on the covers when ordering are not accurate. All to large. I measured 3 times. So I had to pay shipping back of course. I love losing money for no reason.

We have purchased many covers over the years as we have added furniture. The only thing that it cannot withstand are squirrels attempting to escape in their confusion and our own mishandling. We have also purchased custom covers which meet the same standards. The Coverstore is the only place we go to.

BUYER BEWARE. I purchased the prestige version of these covers with the 10 year warranty. After less than one year of use, terrible mold growth developed on the inside of all of the covers. The warranty on the web site says “For the duration indicated, we warrant our products to be free from material defect and product construction and performance flaws not attributed to normal use.” The main reason why I keep my furniture covered is to prevent mold growth on my outdoor furniture. These covers certainly do not perform adequately to protect outdoor furniture in a humid environment (I live in Florida). I contacted Coverstore about this issue and they provided me with ways to clean the covers (which did not work) and insinuated that I had put the covers over wet furniture which caused the mold to grow. I have never done this. They did proceed to offer me 40% off the purchase of new covers, but even with the discount, I would have to spend another $1,000 plus for the same covers that failed the first time around. I am extremely disappointed with this company with their unwillingness to honor their warranty.

Bought a cover for my Z4 BMW and din not use it immediately because the existing one still have some life left in it. When I did install it a month or so later I discovered it didn’t come anywhere close to fitting. I asked the company for an exchange but they refused stating it was past the return date. Took the issue to PayPal but they folded as well. Ordered another cover from a different vendor and received what I expected…a cover that fit…this company could learn a lot about sensible customer service.

Bad product, bad service, bad communication.

The Christmas tree duffel bag is very durable. Excellent quality at a great price. I just wish it came in a few more sizes. Otherwise very happy.

The items I ordered were not pre-made, I chose the fabric and the exact sizes which were for unique boxes and they fit perfectly.

This is my second order from Coverstore! My patio furniture remains unscathed after four years! The quality of their product is excellent! Fortunately, our weather in San Diego offers some extended length to these covers! I am very satisfied with the quality.

For being custom made, the cover arrived in reasonable time. The quality of the Elite cover was excellent. The measurements were exactly to specifications and fit our table perfectly. The extra clinch straps for around two of the table legs will be a great help in keeping the cover in place during windy days. Very pleased.

The covers are highly weather resistant and last a long time.

I've had several Coverstore products for almost two years now and I must say how pleased I am about the quality of the products and their ability to withstand the weather and protect the patio table, chairs, spa cover, lounge chairs and extra stacking chairs. Kudos to Coverstore and when necessary, I'll definitely shop again. Best regards, Bill Barrick, Costa Mesa, CA

The covers fit perfectly and are well made. I have purchased car covers and patio furniture covers and I am very pleased.

I'm using my 2nd Coverstore car cover for my 1995 Jaguar. This one is superior to the 1st....material, elastic, fit. The 1st is now on my 1995 Volvo. I only use them in the summer here in So Calif. Ordering was easy and I received the product quickly. I won't hesitate to order from Coverstore again when the need arises. Great product and service!