Covers&All Recensioni 

Product quality has always been very high. However, there was an issue with one of the two items not being delivered with my latest order, and I was required to build a case to support this. That was a little frustrating.

The cover was made much too large for the measurements given. The allowance is 6". I was expecting no more than a couple of inches.

BUYER BEWARE
THIS COMPANY DOES NOT ACCEPT RETURNS NOR DOES IT ISSUE REFUNDS....READ THE MANY MANY REDDIT COMPLAINTS.

I suggest you buy elsewhere!!!!!

HELLO ALL, AWESOME.....THAT'S WHAT'S ON MY MIND. MY CHAIR COVERS ARE OUT OF THIS WORLD!!!! ABSOLUTETLY PERFECTO MUNDO, SPOT ON!!!! WISH I WOULD'VE KNOWN ABOUT Y'ALL YEARS EARLIER. LOOKS BEAUTIFUL (BAAAAM) I WILL BE ORDERING A COVER FOR MY GAS GRILL NEXT. THE MATERIAL IS DURABLE, THE COLOR IS GREAT!!! IF IT LASTS AS GOOD AS IT LOOKS.........UMMM, WE IZ IN BIZZNESS!!! THE WORKMANSHIP IS IMPECCABLE. OH..........DID I MENTION, I LIKE IT! JUST SAYIN' THANK YOU SO MUCH, 200% SATISFIED!!!!! DROP DA MIKE. SEE YA SOON. WARREN-------------WHEW! LOL. ENJOY

Absolutely disgraceful customer service based out of India that will not help you or understand you, terrible. Stay away from this company, its a joke.

Like many others I am frustrated by the repeated delays with this company on my order that I originally made in May. Whilst my money was taken straight away the original order review process took weeks to resolve (for simple dimensions). I was then told I had to pay more before any order would be processed. And then whenever I contact the company I am told the order is in the QA/QC stage and will take another 5-7 business days. Beginning to feel like a scam company .Order no. CUK386401341781463201

First and foremost, this company makes real quality items. I didn't realize I used them in 2021 for a custom cover for my fire pit and it's still holding up totally fine. This new item is also that same quality. And you can't beat the prices. I have gotten much lower quality covers for way more expensive. I highly doubt these covers will ever rip and there is a long warranty with each item. There is no warranty with other covers. I have to replace my covers for other outdoor items every to every other year. I live in NJ, the winter weather is often hard and the covers rip. Not these. The one I have for my fire pit is totally fine.

The only issue - why I didn't give five stars, is the communication is a bit difficult. I called there asking for advice on what material to purchase for my Hammacher Schlemmer Grillzebo. I feel the person on the phone didn't really understand my questions and couldn't really answer or guide me properly. He just told me to send an email with all my questions and photos. It took like ten days and more emails to get any response. But it was less guiding and just matter of fact quotes for the different covering materials. The problem is that this item needs to fit very snug and perfect to be fully effective. It's not an easy straightforward size cover for a fire pit. It's for a rounded metal structure. The piece that came with it was a water resistant more pliable fabric, but that also means poor craftsmanship, probably made in China as part of the whole set, easily fades, non-heavy duty Velcro, and I also think it stretched out from weather. BUT, after ordering this heavy duty pvc coated polyester from Covers and All, while I'm confident in the quality, I'm not sure this was the best choice of fabric and would've needed an expert to explain that better to me. While the original was "just a rectangle" with pockets on the corners to go over the metal to make it more taut, and velcro to hold it in place, I think it needs to be less thick than the pvc coated poly.

I did need custom measurements as I chose covers and all pergola cover as a base for what I wanted. They were fine with that. They did everything based off my measurements and once the ball was rolling, they got back to me pretty quickly with quotes and then making it. But it took from May 19, 2026 to June 17, 2026 from my first email to the actual order, because of the communication issues on their end. Once the order was placed, on 6/17, it was ready to be approved and processed on 6/22, but then it needed to be made and didn't arrive until July 8, 2026. I don't think it normally takes a month to get from questions to processing, especially if you order a stock size. That was just the issue- that I had questions and a whole custom order.

I might order another one in those dimensions in a less heavy duty fabric because the quality and the prices are great and now I understand better what I'm dealing with as far as the necessary fit for a structure like this.

I like the product very much. Your customer service was not helpful at all. The skylight covers I ordered don't fit well. I think it is because of the extra inches you add to the dimensions I gave.

They have made me a cover that goes on the RV snuggly and easily and is good quality. After the first one was disappointing, made to fit a rectangular box with generous leeway (making it dangle down the back, blocking access to the rear doors), they worked with me to get an agreed design suitable for a long van with minimum leeway. It is great and does just what I want.

I have put in an order for two custom outdoor sofa covers for substantial cost. Once the order was in production, I have been waiting weeks for shipping. When the estimated shipping date passes, the company apologizes citing delays in production. and then delays the shipping date by another week. This has happened to me 5 times with no real resolution. I have been now waiting for 7 weeks since the order went into production, when they had originally said it would take about 1 week. Being repeatedly told it will take another 5-7 days is completely maddening.

I chose this company due to the great review of timely shipping and great communication but I have experienced neither. Are they going out of business? I would avoid this company at this present moment.

Ordering was pretty simple. Communications about the order status was poor, my order showed it was complete when in fact it was delayed. Customer service was hard to find and reach from order website. When I asked about my order they said it was delayed in production but did not provide an updated ship date. Your competitor's service is significantly better and more accurate than yours is. Id have to think twice about where to order next time I need coverings.

Extreme delays from India.
Nothing more frustrating than being given a delivery date only to find out the item is stain in production with another two week delay. I sure hope the wait is worth it!

I placed an order for 3 simple RV cushions on May 22nd 2026.
On June 9th I received 1 tufted back cushion and nothing else. I called the company and they stated the rest of my order would be shipped in 5 days. This started an every 5 day call to them and I got the same answer time and time again. Their agents have to be instructed to flat out lie to customers about the status of their order. After listening to their excuses clear into July I notified my CC company and had a dispute set up on the last 2 cushions that I never got. Finally I received an email stating my cushions would be delivered on July 13th. When they didn't show up on the 13th I called and was told since I had placed a hold on the money my covers had been stopped before they were made. So even though they were supposed to be delivered the 13th the gentleman on the phone let slip they had not even been made yet. I told him that as soon as I received the cushions I would have the money released to them. After all it was going on 2 months since the order was made. He said that was against company policy and they would not make and ship my covers until the money was released. So at this point my only choice was to contact my CC company and dispute the one cushion they did send as it is a fabric unique to them and no one else uses it.

Stay away from this company. Their call center folks read from a script and have the exact same response every time you call and ask. 2 months is not a reasonable timeframe to make 2 cushions.

This is my second cover I have ordered from Covers&all. I have found them very easy to deal with the quality of the product is first class. I would certainly recommend the duo plus if your car is outside. I have friends in the UK that I’ve recommended covers&all to.
Quality product, excellent communication. I was thoroughly recommend this company.

Product came as ordered. Perfect fit. Quality workmanship.

Delivery dates promised were months behind when they actually showed up and the product had flaws that I had to manually sew back together. Overall not great and will think twice before ordering again as the quality was not as good as the first time I ordered a year or so ago.

Called to placed large order for outdoor furniture, sent multiple photos, advised I would receive a call within 24 hours. Over the next few weeks, contacted several times, same lies, "give us another 24 hours", TWO days ago received email questioning my request again. THIS WAS SIX MONTHS AFTER ORIGINAL CALL.
BUYER BEWARD

I placed an order in April and, almost three months later, it hasn’t been dispatched. Communication has been parlously inadequate, inconsistent and contradictory throughout. At one point I was told the fabric I selected wasn’t available; when I pointed out that it was still advertised on their website, they reversed their position without explanation.

Worse, Covers & All charged extra items on my order — items I did not select - on April 29. I notified them of the error immediately - on the same day - yet they have ignored every message about it for weeks. Now they claim these unwanted items are “already in production” and can’t be changed, even though I disputed their mistake on the same day it appeared and have reiterated this to them many times.

The delays, the lack of accountability, and the refusal to correct their own error have completely eroded my confidence in this company.

They keep placing the order on hold, stating ad nauseum that my order has entered the production stage so no modifications can be made and request that I confirm how I would like to proceed. I have repeatedly responded that they had every opportunity to remove the incorrect line item - that THEY had added to my order - before anything entered production and that I simply want the items that I had originally ordered. Nonetheless, they continue to rely on “production status” as a justification for retaining an item I never ordered and for retaining a hold on the order.

It has been a monumental waste of time engaging in circular interactions with them and having to restate exactly the same facts, which fall on deaf ears.

I strongly recommend others proceed with caution.

Worst company ever
Ordered a custom cushion 6 months later and I still haven't received anything and they won't give me a refund
Run away from this people

I ordered a simple built-in grill cover on June 20, for a 36" built-in grill from a large company. Covers & All offered similar quality for a lower price than the brand-name option.

Delivery was scheduled for July 3. They didn't start production till July 2 (twelve days after placing the order), according to their updates. New delivery date was July 9. When it didn't arrive, I inquired and learned it was still 4 days away from shipping, and another 7 days after that. All total, it would take 4 weeks to receive a simple, standard-size cover.

I attempted to cancel and get a refund. They refused. When I insisted, they said I could cancel and they'd refund 40% of my order. In other words, extremely slow service, indifferent customer support people (who are not US-based, if that matters to you), and they wanted 60% of the purchase price to cancel the order. This is insane. Please consider other vendors. I decided to pony up for the brand-name cover. It will arrive in 3 days.

UPDATE: do not believe their response. They are doing reputation management. Look at the recent reviews and see for yourself whether my experience was an anomaly, or a regular occurrence.