Coverstore Recensioni 

I purchased a daybed cover from Coverstore less than two years ago, and it’s already faded, ripped, and falling apart — even though it sits under a pergola that limits both sun and rain exposure. The material they use feels cheap and flimsy, even though I went with their so-called “Elite Collection”, which is supposed to be their higher-end option. Don’t waste your money on the marketing — the quality simply isn’t there.

For comparison, I also bought outdoor covers from Covers 4 All over 3 years ago, and those still look brand new — no fading, no tears, full protection of the furniture. Meanwhile, the Coverstore product didn’t even last two seasons.

Their prices are high for what you get, and if this is their “elite” quality, I’d hate to see the regular line. Save yourself the disappointment and go with a brand that actually stands behind its materials.

I purchased a cover for my patio furniture set. Within 30 days the top portion of the black cover turned gray due to UV Sun exposure. I now have a 2 tone cover that aesthetically looks poor.

We ordered an item from Coverstore, the company shipping policy stated that they would not deliver to PO boxes, so we input our street address. The shipping company attempted to deliver our package to USPS in our town which does not deliver mail and will only accept items for a PO Box so it was refused. When I contacted the company about the discrepancy they would only offer a refund less their shipping cost. My lesson is if you live in a town that does not do home mail delivery from USPS, you cannot buy from this vendor.

First let me say that these covers are outstanding. I’ve used them for several seasons in a 4 season environment and they are very well made. Their customer service, however is WAY below their product. Once you order, you are on your own. I mistakenly used the wrong ship to address and tried to change it the next day. No dice..sorry, man the order is locked and there’s nothing we can do. That seems really stupid to me. You can’t change a shipping address within 24 hours? Bad news and an extra expense for everyone.

If you need a cover within a few months, don't order from this place. Unfortunately, when I originally was going to order from them I called to ask about their process, shipping, manufacturing location, etc. I was informed that everything was done in the US and that their covers are shipped within two weeks of order confirmation. Boy, was that a lie. I placed an order for two covers on June 8th, received email confirmation on the 9th, shipping confirmation on June 18th, but have heard nothing since then. I called to inquire why I hadn't received them yet only to learn that they had been shipped from China on the 18th and it routinely takes a month or more to get delivered to the customer inspite of their confirmation email date of two week delivery. I will never waste my time on this company again.

Custom Hot Tub Cover
I ordered a custom hot tub cover from this company, and what I received was an appliance cover (in size).

I called customer service and got a lot of lip from the agent, and they absolutely would not accept a return.

They had several standard dimensions for hot tubs, and I ordered the one that most closely fit my hot tub. I will be pursuing a refund through Paypal, but my recommendation would be to NEVER do business with this company.

Starting with terrible sales people that provide incorrect product advice, and then customer service that refuses to address and fix issues created by their poor ordering process and unknowledgeable reps. Horrible Quality Control, one of my covers was delivered with a huge hole in it!

We got a cover for our BBQ with a warranty/guarantee of 7 years. We used for approximately two weeks and noticed it had two tears in it. I contacted customer service and didn't get any response until I filed a complaint with Paypal. Then they responded and wanted me to close my claim. Their response was that they could not determine the tears were from workmanship or defect of material. Well, what caused the tears then? What good is the guarantee?

The item I ordered was for a cover for ny fire pit which is a retangle fire pit. I entered all of the mesurments and when I got the cover the mesurments were 6 inches off so the cover does not fit. When I asked for a return they said that returnes were not allowed. They are the ones that messed the order up but now wont stand by their work. Shitty company

The dimensions given were not was manufactured. I've contacted the Coverstore to process a return. I've gotten nothing but delays and excuses. The last step is trying to reclaim my money from PayPal. We shall see. Do Not do business with this outfit

The covers arrived within 2 weeks and are of great quality and look fantastic. Don't know how long the will last, but hopefully the 10 years for the premium version I purchased. So far, we totally love them.

I can’t speak to the quality yet as I haven’t yet received either of my covers. These are custom cut and for some reason I assumed they were made in the USA. They are designed here but made in China. I ordered 2 patio furniture covers , on 20 and 25 MAY 2025. They advertise 1-2 weeks. Been a month nearly. Received a message yesterday indicating the overseas product is delayed. For some reason. Other reviews are about poor quality. Was getting ready to order one for my side by side but NOW will use my FB Kawasaki Teryx forum and see what they have bought. Last product from them. I WILL make note of the purchase date and my warranty info just in case.

Extremely Disappointed – Poor Quality and Warranty Not Honored

I rarely write reviews, but my experience with Coverstore has been so frustrating that I felt compelled to share. I purchased a custom cover from them that was very expensive, but I justified the price because it came with a 7-year warranty and was supposed to be built to last. I live in New York, so nothing extreme weather-wise—just standard seasonal changes.

After only a few years, the cover ripped unexpectedly, with no unusual circumstances or misuse on my end. To their credit, they replaced it the first time, though it took some effort. However, the replacement cover began ripping just THREE MONTHS later—again, under normal weather conditions.

When I reached out for another replacement under the warranty, I was met with rude and dismissive customer service. Not only did they refuse to replace it, but they also went back on their warranty promise, essentially saying “too bad.” To make matters worse, they insultingly tried to upsell me on buying another cover at 30% off—as if I’d want to throw more money at a product that clearly doesn’t last.

I’m extremely disappointed. For such an expensive, supposedly “durable” product with a multi-year warranty, I expected much better quality and especially better customer support. I feel like I completely wasted my money and would not recommend Coverstore to anyone.

I used the guide to take measurements of my patio lounge chairs. The covers came in and fit my chairs perfectly! This is my first time using so I'll write another review and let you know how they hold up this summer.

I paid for expedited shipping and the package never arrived. It was supposed to be delivered by 12:50pm and I unfortunately received someone else’s package. I contacted customer service and they would not refund my expedited delivery fee and could care less about the fact that I received another person’s package. Now I have to contact my bank to dispute the charge for the entire order as I have not received it.

In addition, I have missed an entire day of work waiting for this order. I cannot recommend this company.

Avoid this company at all costs. If I could give zero stars I would.

Their customer service is abysmal - company takes no responsibility and offers no help.

Order was placed at the beginning of November. Despite the product not requiring a signature, shipper (FedEx) opted to not leave package at the door of the house and offered no redelivery time - only option was to pick up at FedEx office. When presenting for pickup, FedEx office stated they did not feel I had the appropriate documentation required to retrieve package. Was told to call the shipper for a QR code. Immediately called Coverstore asking for this QR code, and they had never heard of this and were unable to provide me with a QR code. Their recommendation was to allow the package to be returned to them and then they would reship.

It is now January, no and they say they are "unable to assume responsibility for unclaimed packages after they are made available for pickup".

This order totaled almost $500 USD and they have offered zero assistance and no alternatives.

I've dealt with tons of different companies. This one leads the pack. Exceptional fit, quality and rapid shipping. My brother has used this company several times and I plan on doing the same. You won't find a better cover company ANYWHERE else, period!

rip off - cover did not fit - changed $7.50 for a shipping label to return item

We purchased 5 prestige covers a little over two years ago. Full disclosure they are well made, have held up and keep the patio furniture dry. Biggest issue has been mold and mildew growth that developed on the inside of the covers. I tried virtually everything to clean them with no success. I called Coverstore Customer Service and spoke with a young lady who said mold and mildew are not covered but they may do something for you considering you purchased the prestige fabric. She suggested I go ahead and submit a warranty claim and see what happens. The warranty department said mold and mildew growth is not covered but offered me a 30% discount. They were having a 30% discount offer at the time so she basically offered me nothing. I ended up asking to speak with a supervisor in the warranty department and they said they would have someone call me with in 24-48 hours. No one did, just sent another email. I ended up submitting an updated review with pictures of the mold and mildew growth on all of the covers. I waited several days for the review to post and it never did. I called back again and ultimately spoke with a Supervisor in CS. He was a very nice guy, looked into my complaints and came back and offered me a 50% discount on new covers which I felt like was fair. I did ask him why my review never posted and he said he wasn’t sure but that the marketing people told him they reserve the right to review all reviews and post what they want. I said thanks for the offer but I don’t want to do business with a company that suppresses customers accurate and truth-full reviews.

BBQ Grill Cover -Collection Ultima Ripstop with a 7 year warranty. In less than a month after purchase - damage with couple of uses - there's a tear. Ultima's unique material is NOT CRAFTED FOR LONG-LASTING DURABILITY as they claim. Send messages , called - just getting the run around ; it is clear that Coverstore has NO intentions of honoring their warranty.