Wards Recensioni 

Keryn showed us around a beautiful property on Saturday- We were really impressed with her knowledge of the period property and the little less obvious details she pointed out- we were also struck by her genuine nature and very human approach to the showing. It was unusual to have a people-centred outlook shared by an estate agent, so very impressed with this agent. Although the property wasn't the one for us, but the agent really impressed us.

Thank you, Leah Peacock! We had multiple issues with the house we rent out and Leah worked tirelessly on our behalf chasing quotes and organising an electrical refit as well as a new boiler installation. On top of this, we had to have a tree removed, too!! We cannot thank her enough for her patience, good humour and professionalism whilst guiding us through this process. Nothing was ever too much trouble and we really appreciate it.

Ashley & his team are a very helpful & friendly bunch, very professional but not pushy. I would definitely use them in the future.

Very quick sale, smooth fair process. Everyone I dealt with was professional and helpful. Antony, Maxine, Charlie and Anna.

I am currently in the process of attempting to sell my property with the Gravesend branch of Wards, my experience of which has been overwhelmingly negative.

I was initially disappointed when the Senior Branch Partner originally quoted selling fees of £6,000 including VAT, which then changed to £6,000 excluding VAT on the paperwork we were required to sign.

When I challenged this, he stated that it was apparently an error on his part — an error that would have cost £1,200 had I not identified it.

The same Senior Branch Partner later accused me of sending (and I quote) a “very rude and disrespectful email”, yet could not explain what aspect of the email met that description.

However, upon making a formal complaint about that assertion, the written response from the Associate Operations Director stated:

“I have read the email exchange between yourself and [Senior Branch Partner], and having spoken with him, he fully accepts that the tone and direction of that conversation fell short of the professional standards we expect.”

I will leave you to make up your own mind as to who was “very rude and disrespectful”.

In summary, based on my experience, I would not recommend using Wards if your intention is to actually sell your property.

Mia took me on a viewing and was extremely helpful throughout. She was friendly, knowledgeable and answered all my questions. I really appreciated her time and professionalism.

We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.

From the very first phone call, Mia was friendly, down-to-earth and genuinely helpful. She brought such a lovely energy to the whole process, which made what can often be a stressful experience feel much easier and more positive.

In a world where things can sometimes feel very “sales-driven”, Mia stood out for all the right reasons. She was supportive, approachable and always happy to help, which honestly feels quite rare these days.

She is a real asset to Wards, and I can absolutely see her going far in this career.

Thank you, Mia, for helping us buy our dream home!

WRONG COULCIL TAX BAND..
The purchase of our property proceeded smoothly, and everything seemed in order until approximately three weeks after we moved into our new home, when we received our first council tax bill.

One of the main reasons we decided to purchase this property was that we were downsizing and trying to reduce our monthly outgoings. The property was advertised by Wards as being in Council Tax Band E, which was an important factor in our budgeting and decision to buy. Wards have since confirmed that the property was indeed advertised by them as Band E.

We were therefore extremely surprised to receive a council tax bill showing the property as Band G, which means we are now paying approximately £1,100 per year more than we had budgeted for, and this difference will likely increase over time.

We contacted the local branch to raise this issue. Unfortunately, they were unable to provide any further explanation and referred the matter to their head office. We were later informed that Wards rely on the information provided by the seller and do not independently verify council tax bands.

While we can understand that minor mistakes can occur, such as confusing Band E with Band F, it is difficult to understand how an error as large as Band E to Band G could happen without being identified.

It is also important to note that the property had previously been marketed by another estate agent before being listed with Wards, and at that time it was advertised correctly as Council Tax Band G. That agent confrimed it checks coucil tax bands before advertising property for sale.

Wards’ head office acknowledged that a mistake had been made and offered £100 as a goodwill gesture. As we felt this did not fairly reflect the impact the error has had on our financial planning, we referred the matter to The Property Ombudsman.

However, The Property Ombudsman has concluded that £100 is a fair offer on the basis that Wards admitted the mistake. We find this very difficult to accept. It does not seem reasonable that some estate agents take the time to verify important information such as council tax bands, while others simply rely on the seller’s statement without checking.

As buyers, we relied on the information provided in the property advertisement when making a significant financial decision. We believe that basic information such as council tax banding should be verified, particularly when it is easily accessible through public records.

For these reasons, we feel that the outcome of this complaint does not adequately reflect the seriousness of the error or the financial impact it has had on us.
Same old storie from the agent and TPO not our problem. On Wards website it states-:
The vision was a simple one: to help our customers move forwards and leave them with a positively memorable experience. Lesson. Check everything. Would not use Wards again.

From the moment we met Kenny at wards in gravesend I knew I wanted him to sell our house he was out there with his words and means what he says! I like that! Straight up! Thank you for making things so straight forward and introducing us to Tanisha also at wards who's been really lovely and kept us updated all the way! We've delt with wards with 2 sellings now. Thankyou for making things tick nicely 👌

To start with, we had to do the majority of our viewings ourselves, as they never had anyone available. Then they recommended a buyer, for less than we wanted. Convinced us they were a good buyer, then after the house was off market for two months we found out the buyer was never in a position to proceed. Didn't have stamp duty. Wards are supposed to vet buyers, that's what we pay them for. Would not recommend.

I've been impressed by the efficiency and quality of service that I've received from the Wards Faversham branch - in particular Hannah - who has incredibly knowledgeable, professional, friendly, honest and straightforward to deal with. Having had dealings with other Estate Agents in Faversham, they are incredibly pro-active in comparison, and were constantly on the ball with everything. Made it feel like a very personal service. Would highly recommend.

The team was excellent.

Maria, Jade and Connor were an absolute delight to work with and their professionalism and friendliness was really really appreciated.

Would recommend each and everyone of them to anyone wants a seamless and smooth transaction.

Sam Wilmer was extremely helpful and professional in dealing with the tenancy problems. My only complaint would be the difficulty getting through to the right contact sometimes when telephoning Wards.

Selling a home is stressful enough. Selling your late father's house in the UK comes with loads more problems when you live in Spain but the staff at Wards Maidstone (and Bearsted) were a godsend.
The right mixture of professional, helpful and friendly.
There was always someone available at the end of a phone which was especially important to me being out of the country.

I would not hesitate to recommend Wards Maidstone or Bearsted to anyone.
Thank you Tom, Steven and the girls in the Maidstone Office and Holly in the Bearsted Office, for all your help and patience.

Ryan was very friendly and polite when he came for the valuation, and was happy to explain everything I had questions about. Julie has also been lovely and helpful both in person and via email. Throughout the process, everyone we have spoken to in the team has been absolutely brilliant, very helpful, and quick to respond. Couldn't have asked for more!

Walderslade office - First Class Service! I cannot thank Anna enough for the help and support she gave during our quite stressful sale. Max, Amie and Charlie all played their part, so thank you to them too but I have to say Anna was our lifesaver. The rest of the chain threw challenge after challenge at us but to hear the calm, problem solver voice of Anna to find the solution was such a relief. Such an asset to Wards, you are lucky to have this shining star! Thank you from Allison

Very happy with my experience of buying a property with Wards! Emily and Graham were very helpful - they responded promptly and helped put my mind at ease. Thank you!

Well where can we start. We commenced our apartment purchase via Wards Herne Bay in Kent. Our appointment was organised to suit everyone involved and we had a well informed visit. Once our offer was accepted our journey was one filled with support and professionalism from start to finish. The team lead by Graham and who included Freya, Emily and Shane afforded us every piece of help we could ever need. When the road hit some minor bumps they were all there offering their support, help and words of wisdom and this enabled us to feel valued and respected. Our journey ended Friday of last week (20/2/26) and we become proud apartment owners and we cannot thank Wards Estate Agents (Herne Bay) enough or recommend Graham, Freya, Emily and Shane highly enough. I wish we could give more than 5 stars as they so deserve it. So if you are reading this and starting your journey (buying or selling) in Herne Bay go see this amazing team. Thank you all.

Professional, on-point and amazingly efficient... not to forget always friendly. Emily and the Tonbridge team rented my property through a completely painless and prompt service. Would have no hesitation in recommending them.

Emily was great help, from the referencing to the moving in! We couldn’t recommend them enough!!