Jo was absolutely amazing! From beginning to end she was so patient, kind and informative. We are first time buyers so she really took time to explain everything and put up with my endless questi... Leggi di più
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I worked with Liam Lee for my first-time mortgage. Really good experience, Liam explained things very clearly and took the time to run lots of different scenarios for me as I wasn't sure what kind of... Leggi di più
Kiran was very professional… When your looking into mortgages you want to have peace of mind that your going to be looked after, Kiran went above and beyond being honest and looked into the best m... Leggi di più
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Nathan was brilliant from start to finish. He helped my parents secure two mortgages. One for their flat so they could rent it out, and another for their dream home — and made the whole process feel... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Finding the right mortgage can feel like a bit of a flap—but that’s where Mortgage Matters comes in. As one of the UK’s largest mortgage specialists, we’ve helped arrange over £20 billion in home loans since 2000, giving thousands of buyers the confidence to find their perfect nest. Unlike some advisors who only work with select lenders, we search the whole intermediary market, unlocking exclusive rates and products you won’t find on the high street. With access to over thousands of products from our huge panel of approved lenders, we’ll find the mortgage that is right for you—whatever your circumstances. Securing a mortgage shouldn't ruffle your feathers and, with over 4,500 5-star Trustpilot reviews, you can rely on Mortgage Matters.
Pay Nothing Until You Have Your Keys
Scritti dall'azienda
- Free Advice PLUS Free Remortgaging for Life!
- Our advice is 100% free of charge. That's right, we won't charge you a penny until you are safely in your new home. And, when it comes time to remortgage, get back in touch with our 5-star advisors and we'll arrange the remortgage completely free of charge for you all the while you are still living at the house! We really are your mortgage advisors for life.
Informazioni di contatto
Christchurch House Beaufort Court, Rochester, ME2 4FX, Kent, Regno Unito
- 0800 014 2139
- hello@mortgagematters.co.uk
- mortgagematters.co.uk
4,9
Eccellente
5174 recensioni
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great experience with Liam Lee
I worked with Liam Lee for my first-time mortgage. Really good experience, Liam explained things very clearly and took the time to run lots of different scenarios for me as I wasn't sure what kind of mortgage suited me best. I'm confident I ended up with the best rate available on the market at the time (confirmed by other brokers), and the service from Liam and team was really excellent. Highly recommend
5 dicembre 2025
Non scritta su invito
Ronnie Williamson-
Ronnie Williamson-
As First time buyers Ronnie was very friendly, guided us through the process and was very helpful every step of the way.
21 aprile 2026
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Risposta di Mortgage Matters
Hi Leonie,
Thank you for sharing your experience. Ronnie will be pleased to know his friendly approach and mortgage advice helped guide you confidently through your first-time buyer mortgage. Providing clear, supportive mortgage guidance at every stage of the mortgage process is what our mortgage advisors strive for. We appreciate your feedback.
Warm Regards,
Seymour the Owl
Jo was absolutely amazing!
Jo was absolutely amazing!
From beginning to end she was so patient, kind and informative. We are first time buyers so she really took time to explain everything and put up with my endless questions, I would only use Jo going forward and highly recommend to anyone who needs her services.
10/10, amazing service
20 aprile 2026
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Risposta di Mortgage Matters
Hi Victoria,
Thank you for your wonderful feedback. Jo will be delighted to know her patience and clear mortgage advice made such a positive difference as you navigated your first-time buyer mortgage. Taking the time to explain each step of the mortgage process and provide consistent mortgage support is exactly what our mortgage advisors aim to deliver. We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
Thanks to Andy for all his help and…
Thanks to Andy for all his help and guidance through my remortgaging. Stressful time in my life and I really appreciated his support.
17 aprile 2026
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Risposta di Mortgage Matters
Hi Mark,
Thank you for taking the time to share your feedback. Andy will be really pleased to know his mortgage advice and support helped guide you through your remortgage during a challenging time. Providing clear and steady mortgage support throughout the mortgage process is something our mortgage advisors take pride in. We truly appreciate your comments.
Warm Regards,
Seymour the Owl
Great experience
Great experience from start to finish. Craig especially has been brilliant. Nothing was ever to kuch to ask. Kept me in the loop with updates during the whole moving process even after receiving the mortgage offer. Highly recommend
10 aprile 2026
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Risposta di Mortgage Matters
Hi Madison,
Thank you for your lovely feedback. Craig will be delighted to hear that his mortgage advice and ongoing support kept you fully informed throughout the mortgage process, even after your offer was secured. It’s great to know he made everything feel straightforward and was always on hand to help. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
Mortgage broker James Anderson
Mortgage broker James Anderson
Working with James has been an outstanding experience from start to finish.
He was consistently helpful throughout the entire process and genuinely went above and beyond at every stage. After I made him aware of my ADHD and autism, he showed exceptional understanding and tailored his support to make everything as clear and stress‑free as possible.
His communication was excellent, always keeping me informed and never making me feel rushed or overwhelmed.
James is the first mortgage broker I would happily return to in the future, and I’m truly grateful for the care and dedication he showed. Highly recommended.
6 gennaio 2026
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Risposta di Mortgage Matters
Hi,
Thank you for sharing such thoughtful feedback. James will be delighted to hear that his mortgage advice and tailored support made the mortgage process feel clear, comfortable and well-paced for you. It’s great to know his communication and understanding helped create such a positive experience throughout. We truly appreciate your recommendation and kind words.
Warm Regards,
Seymour the Owl
Fantastic experience
I had a fantastic experience dealing with Ben Shanahan at Mortgage Matters. From the very beginning, Ben took the time to understand my individual needs and circumstances, ensuring he found a mortgage deal that was perfectly suited to me.
Throughout the entire process, he was consistently helpful, responsive, and professional. His knowledge and expertise were evident at every stage, and he made what could have been a stressful experience feel straightforward and well-managed.
I would highly recommend Ben to anyone looking for clear guidance, expert advice, and excellent service when securing a mortgage.
14 aprile 2026
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Risposta di Mortgage Matters
Hi Sara,
Thank you for your fantastic feedback. Ben will be delighted to hear that his mortgage advice and expert mortgage guidance helped tailor the right solution to your needs and made the mortgage process feel smooth and well-managed. It’s great to know his professionalism and responsiveness supported you throughout. We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
Kiran was very professional…
Kiran was very professional…
When your looking into mortgages you want to have peace of mind that your going to be looked after, Kiran went above and beyond being honest and looked into the best mortgage deal for us. Highly recommended hence the 5 stars. Tracy & Nick De Ste Croix
19 marzo 2026
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Risposta di Mortgage Matters
Hi Tracy,
Thank you for your kind feedback. Kiran will be pleased to hear that his honest approach and professional mortgage advice gave you peace of mind throughout the process. It’s great that he was able to support you in finding the best mortgage deal and provide the reassurance you needed. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
I was supported by Ronnie from mortgage…
I was supported by Ronnie from mortgage matters. He will brilliant, very communicative and definitely found me a rate better than anyone else!
2 aprile 2026
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Risposta di Mortgage Matters
Hi Megan,
Thank you for your great feedback. Ronnie will be delighted to hear that his mortgage advice and strong communication helped you secure a better rate and made the mortgage process easier for you. It’s great to know he was able to provide such effective mortgage support throughout. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
I am disgusted with your organization
I am disgusted with your organization, You have taken my data without permission and now have the audacity to send me mortgage reports which I didn't want.
I do not understand where you took my data from as I didn't provide it and I will be following this up with my Mortgage provider.
13 gennaio 2026
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Risposta di Mortgage Matters
Thank you very much for reaching out. I am sorry that you have had cause to raise concern, I would very much like to walk this problem through so please contact me on the email address below,
Kind regards
Gavin Welch
Financial Services Director
T: 01634 979300
E: gavin.welch@mortgagematters.co.uk
Highly recommend Ben at Mortgage Matters
I can’t recommend Ben at Mortgage Matters highly enough. He supported me with life assurance for my remortgage, even though my case was quite challenging. Ben provided expert counsel, worked closely with me and was reassuring throughout. Thanks to his dedication, we found a solution. Excellent service all round.
19 febbraio 2026
Non scritta su invito
Risposta di Mortgage Matters
Hi Saraah,
Thank you for your kind feedback. Ben will be delighted to hear that his expert mortgage advice and support with your life assurance helped you navigate a challenging remortgage situation. It’s great to know his reassurance and dedication made a real difference in finding the right solution for you. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
Sita has been brilliant with…
Sita has been brilliant with everything, explaining all that has entailed with our mortgage and all the extras that go with. She is very helpful and always at the end of the phone if we have had any questions. Brilliant service.
12 aprile 2026
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Risposta di Mortgage Matters
Hi Carly,
Thank you for your lovely feedback. Sita will be delighted to hear that her clear mortgage advice and guidance helped you understand both the mortgage process and the additional elements involved. It’s great to know she has been so accessible and supportive whenever you had questions. We really appreciate your kind words.
Warm Regards,
Seymour the Owl
Mandi Harrington - highly recommended
Mandi Harrington is an excellent mortgage adviser. When recently discussing the renewal of my mortgage, she was very professional. She laid out the options clearly and laid out the advantages/disadvantages of each option clearly. No question was too stupid for her to answer and she didn't mind re-covering ground we had already gone over. This is an important decision and Mandi's calm professionalism really helped me engage and choose wisely. Highly recommend.
11 aprile 2026
Non scritta su invito
Risposta di Mortgage Matters
Hi Samantha,
Thank you for your thoughtful feedback. Mandi will be pleased to hear that her mortgage advice and calm, professional approach helped you feel confident when reviewing your mortgage renewal options. It’s great that she was able to clearly explain the advantages and disadvantages and support you in making an informed decision. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
Excellent service from Nathan Wadmore
Nathan was brilliant from start to finish. He helped my parents secure two mortgages. One for their flat so they could rent it out, and another for their dream home — and made the whole process feel straightforward and stress-free.
He was always clear, responsive, and genuinely had their best interests at heart. His knowledge and guidance gave them real confidence at every stage. We couldn’t have asked for better support. Highly recommend Nathan to anyone looking for a reliable and professional mortgage broker.
1 novembre 2025
Non scritta su invito
Risposta di Mortgage Matters
Hi Eduart,
Thank you for sharing your feedback about Mortgage Matters and Nathan Wadmore. We’re pleased to hear Nathan provided clear and responsive mortgage advice and mortgage support while helping your parents arrange finance for both their rental property and their new home. It’s great that his guidance and expertise made the mortgage process feel straightforward and gave them confidence throughout each stage. We really appreciate your recommendation and are glad they felt well supported with professional mortgage guidance from start to finish.
Warm Regards,
Seymour the Owl
Liam’s great
Liam went above and beyond to secure our mortgage, even when the bank made very hard! He’s also very easy to talk to and made the process clear at every stage.
20 marzo 2026
Non scritta su invito
Risposta di Mortgage Matters
Hi Siphe,
Thank you for your kind feedback. Liam will be delighted to hear that his dedication and clear mortgage guidance helped secure your mortgage, even in a challenging situation. We’re pleased he could provide friendly, expert mortgage support throughout every stage of the process.
Warm Regards,
Seymour the Owl
Great proffesionals
I can't tell about other colleagues, but Courtney Symss at Staplehurst office did all we could expect and more. Really motivated, proactive, friendly, and kind... and she had a lot of patience with us too.
Responding all our thousands of questions, finding the best deals for mortgages and insurances... 5*
7 aprile 2026
Non scritta su invito
Risposta di Mortgage Matters
Hi Sebas,
Thank you for your fantastic feedback. Courtney will be delighted to hear that her proactive and patient approach, along with her expert mortgage guidance, helped you navigate your mortgage and insurance options with confidence. We’re thrilled she could provide the support and advice you needed every step of the way.
Warm Regards,
Seymour the Owl
Dave Vitler
Dave has always been so helpful with my mortgage's which is why I keep coming back. Easy going helpful and friendly man makes the whole process all the less stressful and will help in any way he can.
7 aprile 2026
Non scritta su invito
Risposta di Mortgage Matters
Hi Amanda,
Thank you for your continued trust in Mortgage Matters. Dave will be delighted to hear that his mortgage advice and friendly approach have made each mortgage process smooth and less stressful for you. It’s great to know you feel supported and confident returning for expert mortgage guidance whenever you need it.
Warm Regards,
Seymour the Owl
Steven Harris and Soly
Steven Harris and Soly
My experience with Steven was different from other brokers, appts were done via teams so I could actually see a person and all the data rather than just a voice on the end of a phone.
I feel he was professional, honest and built good rapport. Always prompt responses via email too.
My situation wasn’t too straight forward as it involved children and divorce but he was prepared to put the work in whereas others I felt judgement from and that it was too much effort.
I am so grateful to them for helping me and my boys onto the next chapter and will always remember them as part of this journey. Thank you
7 aprile 2026
Non scritta su invito
Risposta di Mortgage Matters
Hi Steph,
Thank you for sharing your experience. Steven and Soly will be thrilled to hear that their professional and personalised mortgage support made a complex situation feel manageable and reassuring. We’re delighted they could guide you through the process with honesty, prompt responses, and expert mortgage advice, helping you and your boys move confidently onto the next chapter.
Warm Regards,
Seymour the Owl
Max had been extremely helpful…
Max had been extremely helpful throughout the whole process. Very transparent with all the details, which is always appreciated. Keeps his clients as priority
5 aprile 2026
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Risposta di Mortgage Matters
Hi Daveoris,
Thank you for your feedback about Max at Mortgage Matters. We’re pleased to hear he provided clear and transparent mortgage guidance, keeping your needs a priority throughout the process. Delivering attentive mortgage support and expert advice is central to how we work, and it’s great this was reflected in your experience.
Warm Regards,
Seymour the Owl
Very helpful and easy to work with
Very helpful and easy to work with.
Nathan was very informative and always available to answer any questions
1 marzo 2026
Non scritta su invito
Risposta di Mortgage Matters
Hi Patrick,
Thank you for your feedback about Nathan at Mortgage Matters. We’re glad to hear he provided helpful mortgage support and clear guidance throughout your process, always available to answer your questions. Delivering attentive and reliable mortgage advice is what we strive for, and it’s great this was reflected in your experience.
Warm Regards,
Seymour the Owl
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