Had a conversation with Jean today (through email) to sort out my account due to the merger between Disclosure Services and uCheck. I had an outstanding credit on my old account and uCheck (... Leggi di più
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Scopri cosa dicono le persone
If you ask me, i would say Ucheck's customer service is amazing. The individual by the name of Oliver Kipling should be given a promotion as he was very calm and patient with the way he responded... Leggi di più
Becky was really friendly and helpful on the chat, with my answered all my queries, (even when it was me that had got totally confused. We have used this service for years and it is really easy to us... Leggi di più
Service received from Nick was top notch! He was quick to help, knowledgeable and friendly. My issue couldn't be resolved easily as there was some system functionality lacking, but an alternative rout... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.
Informazioni di contatto
Aperture, Pynes Hill, Exeter, EX2 5AZ , Exeter, Regno Unito
- 0330 113 33 33
- help@ucheck.co.uk
- www.ucheck.co.uk
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Ha risposto al 70% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Jan was super helpful and answered my…
Jan was super helpful and answered my question very quickly. First class customer service!
Great service from Martin
Great service from Martin, who sorted my query straight away.
It was so easy to use the help system…
It was so easy to use the help system with uCheck. The operator that chatted with me was called Jan and she gave me clear instructions so that I could make the necessary adjustments to our system. So quick and much easier than listening to the music in a telephone hold queue !
I have worked in the Healthcare…
I have worked in the Healthcare industry for over 18 years and have used many companies for my DBS applications, Ucheck is by far the best one i have worked with. The turnaround time is very quick, they have excellent communication, all the staff are very helpful especially Jean Davies who i just got off the phone with, and the system is very user friendly. I wish i found them sooner.
I have good experience with u check…
I have good experience with u check team they helped me a lot for solving my issue thanks a lot team
The problem that occurred with login…
The problem that occurred with login was solved quickly and efficiently, Char was very supportive and helpful
Such a smooth process used for years
Such a smooth process, any issues are resolved over the online chat. We've used ucheck for all our DBS checks over the past few years and had such great service. Special Thanks to Jan who helped over the online chat and approved the application and helped me complete the forms.
Beyond the call of duty
We have recently registered with uCheck to obtain enhanced DBS checks for our volunteers. We will be compleeting our first application this weekend for one of our volunteers who lives over 30 miles away. I thought it would be a good idea to go through the 6 page application form in advance to ascertain exactly what information our volunteer needed to have with her to enable us to complete the DBS application. I found you could not scroll through the form without populating all the required fields so I phoned uCheck to get them to email me a blank form. The agent who took my call, James Dawe, explained they do not have a blank form but that I could complete a dummy form and as long as we didn't press the send button on page 6 we would not be charged the application fee. I explained that this would be quite time consuming and to my surprise, James offered to prepare one for me and email it through which he did. This proved very helpful and also gives James a blank to send to other clients wanting to see in advance what information is needed. Thank you James for a great service.
Debra was most helpful & sorted my…
Debra was most helpful & sorted my issue within minutes
Molly was fantastic
Molly was fantastic
Answered my questions promptly and was really helpful.
we love the service is ther easiest
we love the service is ther easiest
Sharna was very helpful and completed…
Sharna was very helpful and completed my request quickly and easily
Quick, Easy & Effiecient
I spoke with Molly about adding Enhanced DBS to our account. She was very helpful & efficient & provided the information I required very quickly.
Good customer service
Ceri was prompt, helpful and courteous - thank you: good customer service
Communication
We have a new member of staff who didn't have some of the ID information and we needed to complete a paper version of the DBS - mainly due to her change of name by deed poll and age.
Sharna has been amazing at sorting this out for us, with quick and professional dialogue keeping me up to date at all time. Thank you Sharna, great service.
Prompt response from Jean who had the…
Prompt response from Jean who had the answer to my problem and corrected the application. job done!!
🌼JEAN🌼 was GREAT
🌼JEAN🌼 was GREAT!
Fast, efficient and straightforward with kindness.
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