uCheck Recensioni 

9004
TrustScore 5 su 5

4,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had a conversation with Jean today (through email) to sort out my account due to the merger between Disclosure Services and uCheck. I had an outstanding credit on my old account and uCheck (... Leggi di più

Valutata 5 stelle su 5

If you ask me, i would say Ucheck's customer service is amazing. The individual by the name of Oliver Kipling should be given a promotion as he was very calm and patient with the way he responded... Leggi di più

Valutata 5 stelle su 5

Got put through to Sharna K to help chase my DBS. She went above and beyond to help and given me all revelant information I'll need from now on. With her friendly, professional and knowledgeable... Leggi di più

Valutata 5 stelle su 5

Service received from Nick was top notch! He was quick to help, knowledgeable and friendly. My issue couldn't be resolved easily as there was some system functionality lacking, but an alternative rout... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ufficio patenti e brevetti

Scritti dall'azienda

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

9K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 70% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(9004)

742 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I went to U-Check Help Team with a question regarding the DBS application level I should make

I went to U-Check Help Team with a question as an employer, regarding permission to request an Enhanced DBS for a new role we are creating. Whilst I studied all the literature, new roles can be borderline between Basic and Enhanced. Once I had studied all aspects internally, I reached out for advice and Alexandra was brilliant and qualified the role with a key aspect in the title within hours. This means I can go ahead smoothly without the too/fro scenario I have experienced in similar situations with other agencies. Thank you, Alexandra,!

18 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible service for enhanced DBS

Terrible service for enhanced DBS checks as you can see with other comments. They maybe alright for standard ones. It took a lot of back and forth for them to realise that working with vulnerable children would require enhanced checks. Then my application was rejected on the shininess of my passport photo which I could clearly see was fine. Then they couldn't do anything because they outsource their photographic checks to another company and so then only offered a partial refund and said I would have to start everything from scratch. Offloading that part of process (checking the photo) to some other company and then trying to use that as a justification for not providing a full refund is a bit of a scam. Best to avoid for enhanced DBS checks.

Correction: Wow they even dispute your reviews saying they're for another company. So lots of negative reviews will have been taken off Trustpilot. I have never seen that before! Avoid!!!!!

16 giugno 2026
Non scritta su invito
Logo di uCheck

Risposta di uCheck

Good afternoon Dan,

Thank you for taking the time to share your feedback.

I have reviewed the correspondence relating to your application and our eligibility checks for the Enhanced DBS you requested for work you initially requested with both children and vulnerable adults.

As DBS countersignatories, we are required to confirm the legal basis for any Enhanced check. In your case, this involved:

- One email asking you to clarify the nature of the work you would be doing with vulnerable groups, and
- A follow‑up email explaining the child workforce classification after you queried this in your reply.

At no point did we question your eligibility for an Enhanced check in relation to working with vulnerable children, nor did we misunderstand that this work requires an Enhanced level of check. Our questions were solely to ensure the role was recorded correctly and that the application met the DBS’s eligibility criteria.

Regarding the Digital ID element, we do outsource this service to a specialist company within our group. This is standard practice for many organisations, as Digital ID requirements are technical and best handled by providers who focus exclusively on that service. For this reason, we directed you to them for a detailed explanation of why the Digital ID check failed, as they are best placed to provide accurate feedback on the failure reason.

The email confirming the Digital ID failure also confirmed that you would receive a refund. To avoid any doubt, this is a full refund, not a partial one.

I am sorry that you were dissatisfied with your experience. Our intention was to follow the required protocols around:

Establishing eligibility for an Enhanced DBS check, and
Verifying your identity in line with DBS and Digital ID standards.

Because your identity could not be verified from the image provided, the only way to proceed would unfortunately be to restart the process.

Kind regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Ben was incredibly helpful

Ben was incredibly helpful in helping me cancel my DBS check when it was no longer required. What I thought would be a really stressful job was actually incredibly easy thanks to him.
Thank you Ben!

17 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Service

Katie gave a great service and sorted my issue quickly and efficiently. Communication was polite, friendly and professional

16 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Shana K

Got put through to Sharna K to help chase my DBS. She went above and beyond to help and given me all revelant information I'll need from now on.

With her friendly, professional and knowledgeable she is, she should definitely be apart of the training team.

I always on the phone with customer services and feel let down with how some people are. I'm in slight shock with how Sharna K is, refreshing.

16 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

5 stars…

Nick was very helpful even though I left the chat for a while. He still picked up my enquiry. Thank you.

16 giugno 2026
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più