Had a conversation with Jean today (through email) to sort out my account due to the merger between Disclosure Services and uCheck. I had an outstanding credit on my old account and uCheck (... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
If you ask me, i would say Ucheck's customer service is amazing. The individual by the name of Oliver Kipling should be given a promotion as he was very calm and patient with the way he responded... Leggi di più
Got put through to Sharna K to help chase my DBS. She went above and beyond to help and given me all revelant information I'll need from now on. With her friendly, professional and knowledgeable... Leggi di più
Service received from Nick was top notch! He was quick to help, knowledgeable and friendly. My issue couldn't be resolved easily as there was some system functionality lacking, but an alternative rout... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.
Informazioni di contatto
Aperture, Pynes Hill, Exeter, EX2 5AZ , Exeter, Regno Unito
- 0330 113 33 33
- help@ucheck.co.uk
- www.ucheck.co.uk
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 70% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great service
Excellent, professional and helpful service with my DBS application today from Sharna.
I went to U-Check Help Team with a question regarding the DBS application level I should make
I went to U-Check Help Team with a question as an employer, regarding permission to request an Enhanced DBS for a new role we are creating. Whilst I studied all the literature, new roles can be borderline between Basic and Enhanced. Once I had studied all aspects internally, I reached out for advice and Alexandra was brilliant and qualified the role with a key aspect in the title within hours. This means I can go ahead smoothly without the too/fro scenario I have experienced in similar situations with other agencies. Thank you, Alexandra,!
Really helpful as usual
Really helpful as usual, Katie went above and beyond, and sorted everything really quickly. Excellent company.
They were very nice, and replied very fast...
They replied very quickly and were nice and friendly all through the process. KATIE was very professional and deserves extra ⭐⭐⭐⭐⭐.
Quick and straightforward resolution to…
Quick and straightforward resolution to my query. Literally, done and dusted in less than an hour.
Terrible service for enhanced DBS
Terrible service for enhanced DBS checks as you can see with other comments. They maybe alright for standard ones. It took a lot of back and forth for them to realise that working with vulnerable children would require enhanced checks. Then my application was rejected on the shininess of my passport photo which I could clearly see was fine. Then they couldn't do anything because they outsource their photographic checks to another company and so then only offered a partial refund and said I would have to start everything from scratch. Offloading that part of process (checking the photo) to some other company and then trying to use that as a justification for not providing a full refund is a bit of a scam. Best to avoid for enhanced DBS checks.
Correction: Wow they even dispute your reviews saying they're for another company. So lots of negative reviews will have been taken off Trustpilot. I have never seen that before! Avoid!!!!!

Risposta di uCheck
Ben was incredibly helpful
Ben was incredibly helpful in helping me cancel my DBS check when it was no longer required. What I thought would be a really stressful job was actually incredibly easy thanks to him.
Thank you Ben!
We needed to change the principal…
We needed to change the principal person on the account, and Alexandra resolved the issue very quickly and efficiently.
Nick was extremely helpful!
Nick was extremely helpful!! within minutes l had already found my way round the system!!
Great Service
Katie gave a great service and sorted my issue quickly and efficiently. Communication was polite, friendly and professional
Shana K
Got put through to Sharna K to help chase my DBS. She went above and beyond to help and given me all revelant information I'll need from now on.
With her friendly, professional and knowledgeable she is, she should definitely be apart of the training team.
I always on the phone with customer services and feel let down with how some people are. I'm in slight shock with how Sharna K is, refreshing.
Always great service from UCheck
Always great service from UCheck. Thanks so much for pointing me in the right direction. Much appreciated!
Excellent service from the team
Excellent service from the team. The U Check team are always so helpful and supportive.
5 stars…
Nick was very helpful even though I left the chat for a while. He still picked up my enquiry. Thank you.
Nick helped me so many times before
Nick helped me so many times before. He is quick, polite, helpful. Thank you
Nick did a great job!
Nick was quick, efficient, polite and answered my question. Exactly what I wanted, thanks Nick
Nick was helpful
Great prompt service
No queue, straight through to Jan, and account change made in seconds. Very efficient.
Quick and efficient resolution to my…
Quick and efficient resolution to my concerns by Jan
Jan was super helpful and answered my…
Jan was super helpful and answered my question very quickly. First class customer service!
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