Everything went well. Delivery on time...& free. The youtube video is helpful too. Attractive price & seems good quality (it's not installed yet) so I have no hesitation in recommending Sterling. Tha... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great service especially from Helen Walsh .. a few item missing from my RoofLite window, but Helen sorted it issue out super fast and efficiently, a call made on the Wednesday afternoon and the missin... Leggi di più
L'azienda ha risposto
Bought some roof windows from this company, but my client changed their mind the next on the type of window they wanted! because they had sent them out they charge me 25% of the original cost to send... Leggi di più
L'azienda ha risposto
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di finestre
- Fornitore di attrezzature per l'edilizia
- Fornitore di finestre in PVC
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture per tetti e coperture
- Negozio di porte
Scritti dall'azienda
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Scritti dall'azienda
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Informazioni di contatto
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Regno Unito
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,3
Eccellente
484 recensioni
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Great service
Great service, fast delivery aswell, Customer service was good which is always a bonus.
31 maggio 2025
Risposta di Sterlingbuild
Dear Sean,
Thank you for your lovely review! We are very proud of our Customer Service team, and read with delight that your experience was positive! We look forward to serving you again in the future!
Good Buying Experience
Easy to order from web site. Competitive prices and very quick delivery. Pleased with quality of item ordered.
Will happily use again.
23 maggio 2025
Risposta di Sterlingbuild
Dear Kay,
Thank you for taking the time to review us, and thank you for your lovely feedback! We are delighted that your experience was positive, and we look forward to serving you again!
Fast and fair price
29 maggio 2025
Risposta di Sterlingbuild
Dear Mr Jinks,
Thank you for your lovely review! We are delighted your experience was positive, and we look forward to serving you again!
Jamie has been extremely knowledgeable…
Jamie has been extremely knowledgeable and helpful. Makes the process of ordering very easy.
5 giugno 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Customer,
Thank you for taking the time to review us, as we value all feedback! We are delighted Jamie was able to support you in your purchase, and we look forward to serving you again!!
Risposta di Sterlingbuild
Dear Mr T,
Thank you for taking the time to review us!
We hope everything was satisfactory and look forward to serving you again.
I ordered 2 items
I ordered 2 items, only 2turned up on the day of the delivery and though I rang 2 times no one could tell me when I would receive the missing item and twice they said they ring me back and failed to do so
And when the item finally arrived it was damaged
22 maggio 2025
Risposta di Sterlingbuild
Dear Mr Crocker, we regret to read that your experience wasn't positive. We take all feedback very seriously, and after investigating we have come to the following conclusions:
Having ordered one window and one flashing, you received the flashing kit on 27.05 and spoke to our Customer Service team at 1523. They assured you that they would contact you back as soon as the courier service, DX, located the missing window. I can see this was escalated for searches on 27/05 at 1538, and then again at 08:23 on 28/05. You then called again on 28.05 at 11:54 and asked for an update again. The team responded that they would update you as soon as the search for the missing item yielded any result from the courier, and re-escalated for the third time at 12:10 on 28.05. Their back and forth with the courier continued until 29.05 at 10:11, when your item was located and sent out for same-day delivery, which I am given to understand happened on 29.05. You were updated via email by the Customer Service team on 29.05 at 10:19, 8 minutes after receiving the update as per your request.
I can also see the damages that occurred were fixable by yourself, and the team refunded your delivery charges as a Good will gesture.
I appreciate the frustration these delays can cause, but in this case the team went beyond their remit to advocate for you and maintained their promises, as they had assured you you'd be updated as soon as the courier gave us confirmation, as per both conversations.
We are sorry these inconveniences warranted a negative review, and hope to serve you again in the future.
Missing a part on item I’ve ordered.no…
Missing a part on item I’ve ordered.no response back
7 maggio 2025
Risposta di Sterlingbuild
Dear Damien,
Thank you for your feedback, we take all reviews seriously.
I can see your enquiry was inadvertently classified as spam by our firewall. I will make sure it is dealt with first thing in the morning.
We appreciate your patience and we will be in contact tomorrow.
Quick postage and well packaged 👍
7 maggio 2025
Risposta di Sterlingbuild
Dear Mr Gaskell,
Thank you very much for taking the time to review us! We are delighted to read you had a positive experience, and we look forward to serving you again in the future.
Delivery time advertised was in reality…
Delivery time advertised was in reality double ordered on Tuesday when I hadn’t heard anything phoned on Friday was told delivery scheduled for following Wednesday sales person said they would speak to delivery team and try to bring forward but on the Monday my confirmed delivery date was Friday 9 working days later,would not recommend.
13 maggio 2025
Risposta di Sterlingbuild
Dear Mr Colin,
Thank you for taking the time to leave this review, as we take all feedback very seriously.
I appreciate that the situation with delivery is frustrating, but I want to assure you our team has gone to the extent of their remit to obtain the suntunnel from the manufacturer as fast as possible.
Sadly, due to delays beyond our control, we were unable to maintain the estimated delivery date. I completely understand your disappointment, but I want to assure you we will continue to learn from these scenarios and we will continue improving our communication with our esteemed customers. We hope to serve you again in the future.
Excellent Customer Service
Have used Jamie for many years at Sterlingbuild then JJ Roofing. Always received excellent service all round.
1 maggio 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Paul and Amanda,
Thank you for taking the time to review us!
We always appreciate our long-standing customers renewing their fate in us, and we look forward to many more occasions to cooperate!
Always very helpful and happy
Always very helpful and happy, I deal with Jamie for all my window/skylight needs and have only ever had positive experiences. Couldn’t recommend him highly enough.
14 maggio 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Courtney,
Thank you for taking the time to leave this lovely feedback!
We are excited to see your experience has been positive, and we look forward to serving you again!
Polite sales person very helpful and…
Polite sales person very helpful and considerate orders arrived on time.
10 maggio 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Jason,
Thank you for taking the time to review us!
We are thrilled to read about your positive experience, and we look forward to serving you again!
Jamie is professional
Jamie is professional, responsive, and always helpful. We would not hesitate to recommend JJ Roofing.
14 maggio 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Amy,
Thank you for your lovely review!
We are delighted you had a positive experience and we look forward to serving you again!
Estimated delivery was 2 to 3 working…
Estimated delivery was 2 to 3 working days but it took 3 weeks instead!
When I emailed the company after one week they said it is coming from the manufacturer so they can't guarantee when it might be.
At the end I got my delivery but not happy and won't be using them again!
The only thing they can guarantee is taking your money.
25 aprile 2025
Risposta di Sterlingbuild
Dear Mr Ozturk,
Thank you for taking the time to review us.
As always, the delivery times recorded on the website are estimations due to a vast number of variables, including but not limited to production times. This is explained at length in our T&Cs.
Nonetheless, we have passed your feedback onto the manufacturer.
We hope to serve you again in the future.
Very fast delivery and reliable service.
30 aprile 2025
Risposta di Sterlingbuild
Dear Mr Skuse,
Thank you for your lovely review!
We are delighted to see your experience was positive, and we look forward to serving you again!
Risposta di Sterlingbuild
Dear Suzi,
Thank you for your lovely review!
We are delighted to see your experience was positive, and we look forward to serving you again!
Risposta di Sterlingbuild
Dear Mr Lawrence,
Thank you for your lovely review. We are delighted to see your experience was positive, and we look forward to serving you again.
still not received any updates on…
still not received any updates on delivery dates , 5 days after placing orders and payment ?
17 aprile 2025
Risposta di Sterlingbuild
Dear Mr Bevan,
Thank you for your feedback.
I have been informed you spoke to our Customer Service team this morning, who have clarified where the issue has happened with the manufacturer, and they are waiting for your confirmation as to whether the delivery date specified by the manufacturer is agreeable.
Please contact us directly on cs@sterlingbuild.co.uk for any further issue or inquiry.
Excellent service
Excellent service, kept in touch from order to delivery. Quality product as usual and carefully delivered and well packaged.
24 marzo 2025
Risposta di Sterlingbuild
Dear Pete,
Thank you for taking the time to leave this lovely feedback.
We are delighted you are satisfied with the service we provided, and we look forward to serving you again soon.
Great communication and I could be more…
Great communication and I could be more happy with the service Jamie provided.
I will definitely use again
14 marzo 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Simon,
Thank you for your lovely feedback!
We are very happy with Jamie's performance as well, and we look forward to serving you again!
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