Fast delivery great price good product The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
For a company that claims to be a leader of tools ect their customer service is pathetic. They don’t have a customer service telephone service. They haven’t responded to a email sent concerning a miss... Leggi di più
L'azienda ha risposto
Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... Leggi di più
Great experience with Rocwood. I’ve known them since 2017. Good quality items, fair prices, and quick delivery. The team is always ready to help—highly recommended!
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di macchinari metallici
- Negozio di ferramenta
- Negozio di articoli per il rinnovamento della casa
- Negozio di tosaerba
- Rivendita di macchinari
- Negozio di aspirapolveri
Scritti dall'azienda
RocwooD is a UK based internet exclusive direct to consumer company. By buying from us direct, we can offer you better deals here from our site, than you can find in stores or even on big ecommerce platforms like Amazon & eBay. Because our products are sold only online & not in stores we package our machines in simple plain brown box’s with black label branding & pass the saving on to you. All our products are speedily dispatched from our UK warehouse & usually arrive on your doorstep in a couple of days.
Informazioni di contatto
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, Regno Unito
- sales@rocwood.co.uk
- rocwood.co.uk
3,9
Molto buono
241 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fast delivery great price good product
Fast delivery great price good product
The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which they have not got back to me a bit disappointing
26 marzo 2026
Risposta di Rocwood
Thank you so much for your lovely review – we’re really glad to hear you’re happy with the product and that it’s doing a great job 😊
We’re sorry to hear you’ve had trouble getting through to us – that’s certainly not the experience we want for you. We did respond on 9th April, but it looks like our message may not have reached you as I can't see a reply.
If you could please email us at sales@rocwood.co.uk quoting your order number, we would be more than happy to take another look into this for you and get everything sorted as quickly as possible.
We look forward to hearing from you!
Best regards,
The RocwooD Team 💚
Excellent company to deal with.
Great experience with Rocwood.
I’ve known them since 2017. Good quality items, fair prices, and quick delivery. The team is always ready to help—highly recommended!
8 gennaio 2026
Risposta di Rocwood
Thank you so much for your kind words and continued support over the years! It really means a lot to us to have worked with you since 2017 😊
We’re delighted to hear you’ve consistently had a great experience with our products, pricing, and service. Long-standing relationships like this are incredibly valued by our team.
We look forward to continuing to work together for many more years to come!
Best regards,
The RocwooD Team 😊
Delivery was as expected very good,
Delivery was as expected very good,
however the instructions for fitting need a little tweak, other than that all good.
27 marzo 2026
Risposta di Rocwood
Hi Barry,
We are very happy you have had a good experience with us and we are working on updating all of our instruction manuals. The most up-to-date versions are found on our listings.
Kind Regards
RocwooD
Rocwood unhelpful and in hiding
For a company that claims to be a leader of tools ect their customer service is pathetic. They don’t have a customer service telephone service. They haven’t responded to a email sent concerning a missing charger for the pressure washer so… Electric start is non existent as we can’t charge the battery and there is no details anywhere on the web showing any parts whatsoever. They claim that they are on facebook / instagram/ twitter ect but they don’t show up on any platform. I did eventually find a telephone number but the woman who answered was as much use as chocolate mug. Refused to allow me to speak to anyone whatsoever and acted like hitler.. Her was or no way which was like it or lump it.. Would I purchase another Rocwood product. NOT IN A HELLS CHANCE.
6 aprile 2026
Non scritta su invito
Risposta di Rocwood
Hi Bryan,
Thank you for your review.
We feel it’s important to address a few points raised here. Throughout our correspondence, we responded promptly within working hours and took action to resolve issues as they were reported. A replacement petrol cap was arranged and dispatched immediately, with tracking provided.
When you later contacted us regarding the charger, we explained where it is typically packaged and offered further assistance if it could not be located.
That said, we do not consider the language used in your review to be appropriate or reflective of the service provided. We have made every reasonable effort to assist you and remain willing to help resolve the charger issue should it still be missing. We are an internet based company so we do not have the facilities to accommodate a phone service.
Kind Regards
RocwooD
Risposta di Rocwood
Thank you so much for your lovely 5-star review! We’re delighted to hear you’re happy with the quality of the product and the quick delivery 😊
We really appreciate your kind words and support!
Best regards,
The RocwooD Team
As advertised
27 marzo 2026
Risposta di Rocwood
Thank you so much for your review! We’re really pleased to hear everything was just as advertised 😊
We truly appreciate your feedback and hope to see you again in the future!
Best regards,
The RocwooD Team
I tried to buy this item of Ebay but…
I tried to buy this item of Ebay but couldn't because they need proof of ID. So I looked for your website and bought it of you and £3 cheaper and pleased with item
29 marzo 2026
Risposta di Rocwood
Hi Colin,
Glad we could be of assistance.
Kind Regards
RocwooD
Risposta di Rocwood
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you found our website helpful and that our updates kept you in the loop throughout 😊
It really means a lot to us, and we truly appreciate you taking the time to share your feedback!
Best regards,
The RocwooD Team
Despatched as promised
Despatched as promised. Shame they use Evri to deliver, they are slow and their website is unreliable.
27 marzo 2026
Risposta di Rocwood
Hi Ian,
I am very sorry you had issues with our website, we are updating our website each week, with the most up-to-date information.
Kind Regards
RocwooD
Quick delivery, quality product.
Quick delivery, good communication and well packaged, good value with accessory pack.
23 febbraio 2026
effective problem solving
The item I have ordered. During the delivery, it sustained some dents.
Adam from the customer service was very helpful and sorted the issue effectively.
I appreciate your business and would recommend this company to anyone looking for quality products and excellent service.
Thank you for your business.
1 marzo 2026
Excellent service and product
2 marzo 2026
Refurbished Jerry can
Bought a refurbished Jerry can
That looks brand new
Excellent condition
Low price
Thank you
2 marzo 2026
Pressure washer
First time of using my pressure washer the hose rubbed against part of the frame work and after a hour and half of use a hole appeared. This fault was not covered under warranty so l had to buy a replacement hose for £30.
5 marzo 2026
Non scritta su invito
Risposta di Rocwood
Hi Martin,
We have not had any correspondence with you, please email sales@rocwood.co.uk and we are happy to look at your hose.
Kind Regards
RocwooD
Excellent product
Excellent product. Great price and prompt free delivery. Good to buy British
27 febbraio 2026
Easy to order and quick delivery
24 febbraio 2026
Ordered a chainsaw helmet very good…
Ordered a chainsaw helmet very good quality and very fast delivery would definitely Ordered again
24 febbraio 2026
Superb customer service very helpful…
Superb customer service very helpful and positive experience
23 febbraio 2026
Great Product
Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was disappointing. The first attempt was a failed delivery from Evri where the product was late, then damaged beyond repair. Had to order again and the next delivery was also late but arrived with just a damaged box this time. Overall though, can't fault the product.
5 febbraio 2026
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.