3rd 1 star review from me, I did a return request due to the quality of the items which was approved, when I click on it it says “No shipping methods are available for your address” so it wont actuall... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Excellent Knives, arrived in very nice packaging, super sharp and look amazing displayed on my floating magnetic holder, would definitely recommend. Only thing to highlight is make sure you read the i... Leggi di più
Great quality magnetic knife block - I only wish I'd ordered a bigger one as now I want to buy more knives to display in the kitchen! Packaging and delivery both great. Will likely be shopping wit... Leggi di più
This chopping board is like a family heirloom. Its a piece of art, so attractive and stylish and a welcome addition in my kitchen. We wash it down after use and dry it. Hoping we will be using it for... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Premium kitchen tools with strict quality control, fast delivery, and reliable warranty. Shinrai Knives, built for chefs and home cooks who value excellence.
Informazioni di contatto
Paesi Bassi
- hello@shinraiknives.com
- www.shinraiknives.com
3,8
Molto buono
191 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Supposedly UK supplied. Disguise
Bought from what on the face of it was a UK site to find out that they were being sent from the Netherlands and have bit asked to pay an additional £17.50 in customs fees! Not impressed. Lets hope when they arrive they won't be the imitation junk suggested by some!
16 dicembre 2025
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Risposta di ShinraiKnives
Hi Paul,
Thank you for your feedback. We’re sorry for the confusion and the unexpected customs charge, that’s not the experience we want for our customers. We want to make this right and are happy to cover the customs fees for you. Please contact us at hello@shinraiknives.com so we can arrange this and assist further.
Team Shinrai Knives
Very efficient company to deal with &…
Very efficient company to deal with & great product - very good customer service.
16 dicembre 2025
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Risposta di ShinraiKnives
Hi Rachel,
Thank you for your kind review! We’re happy to hear you found us efficient and that you’re pleased with both the product and our customer service.
Team Shinrai Knives
AVOID THIS COMPANY!
Ordered knives. No tracking history. Didn’t turn up. Refunded without a reason. When I asked why, they said it had been returned, but this was not true.
Lies. DO NOT TRUST THIS COMPANY.
8 dicembre 2025
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Risposta di ShinraiKnives
Hi John,
We’re sorry to read this and understand how upsetting this must feel. We want to be clear that refunds are never issued without a reason in this case, the parcel was marked as returned by the carrier, which is why the order was refunded automatically. There was absolutely no intention to mislead.
If there is any confusion around the tracking or the return status, please contact us at hello@shinraiknives.com and we’ll gladly look into this with you and clarify everything.
Team Shinrai Knives
Risposta di ShinraiKnives
Hi Gabriel,
Thank you for your review! We’re happy to hear everything was perfect and beautiful.
Team Shinrai Knives
Risposta di ShinraiKnives
Hi Keaen,
Thank you for your review! We’re glad to hear you had a great experience with our customer service.
Team Shinrai Knives
I still haven't received my knife
I still haven't received my knife. Plus I had to pay customs fee to get it - when it finally turns up!
14 dicembre 2025
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Risposta di ShinraiKnives
Hi there,
We’re sorry to hear this, that’s certainly not the experience we want for our customers. Please contact us at hello@shinraiknives.com so we can check the status of your delivery and address the customs fee issue with you.
Team Shinrai Knives
From the moment I opened my box and…
From the moment I opened my box and held these knives, they were everything I hoped they would be. They are so sharp and feel so good in my hands as I’m using them. Thank you Shinrai and my dearest wife for buying them for my Christmas.
12 dicembre 2025
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Risposta di ShinraiKnives
Hi there,
Thank you for your wonderful review! We’re delighted to hear the knives met your expectations and feel great to use. Enjoy them, and a big thank you to your wife for such a thoughtful Christmas gift.
Team Shinrai Knives
The knives were delivered by courier…
The knives were delivered by courier and at a customs charge of £19 on top of the order
12 dicembre 2025
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Risposta di ShinraiKnives
Hi Andi,
Thank you for your feedback. We’re sorry to hear about the unexpected customs charge, that’s not the experience we want for our customers. Please contact us at hello@shinraiknives.com so we can look into this and resolve it with you.
Team Shinrai Knives
Extremely helpful customer service team
A couple of blips in delivery process but the customer contact team at Shinrai were excellent and sorted the issues quickly. So all in all would recommend.
8 dicembre 2025
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Risposta di ShinraiKnives
Hi Deborah,
Thank you for your kind review! We appreciate your understanding around the delivery issues and are glad our customer service team could resolve things quickly. Thanks for the recommendation.
Team Shinrai Knives
Terrible Service: No Product, No Replies!!!
I ordered knives on November 25th (Order #064047) as a birthday present, and it’s now December 11th with no updates at all. I emailed the company but never received a reply. After reading other reviews, I’m now afraid I’ve been SCAMMED. I want to cancel my order and get a refund, but they WILL NOT CONTACT ME BACK.
This was supposed to be a gift and it’s now way too late.
VERY DISAPPOINTED!!! How can I receive my money back???!! I’m in the Netherlands and paid with iDEAL. Avoid this company!!!
Updated 16-12-2025:
I received the refund.
11 dicembre 2025
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Risposta di ShinraiKnives
Hi Daria,
We want to reassure you that we are not a scam and that we reply to customer emails daily (except Sundays).
Your order was placed as a backorder, which means the item was temporarily out of stock and therefore took longer to ship. Please contact us again at hello@shinraiknives.com with your order number, and we’ll make sure to help you right away with either delivery or a refund.
Team Shinrai Knives
Be aware
Purchasing and receiving the knives was exceptionally easy and I initially received the knives 6 days after order.
For those purchasing please be aware that you will likely incur additional costs for delivery by the courier. I was not aware of this and came as a shock I had to pay nearly £20 on top. Yes it is in the small print as I checked afterwards but it would be good to know up front
8 dicembre 2025
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Risposta di ShinraiKnives
Hi there,
Thank you for your feedback. We’re glad to hear the ordering process and delivery went smoothly. It’s not our intention for customers to be surprised by additional costs, and we’re sorry this happened. Please contact us at hello@shinraiknives.com so we can look into this and resolve it with you.
Team Shinrai Knives
Fantastic company
Fantastic company. Not used yet as it’s a Christmas present but fab quality. Would highly recommend
1 dicembre 2025
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Risposta di ShinraiKnives
Hi there,
Thank you for your great review! We’re happy to hear you’re impressed with the quality and hope it makes a perfect Christmas gift. Thanks for the recommendation!
Team Shinrai Knives
Updated review – excellent customer service
I’m updating my previous review.
Customer service was outstanding and reached out very quickly. They immediately sent a replacement, which arrived in perfect condition. I’m really happy with the outcome and impressed by how smoothly and professionally everything was resolved.
27 novembre 2025
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Risposta di ShinraiKnives
Hi there,
Thanks for your review. We’re sorry to hear your order hasn’t arrived yet, that’s not the experience we want for our customers. Please contact us at hello@shinraiknives.com so we can check the status and help you as quickly as possible.
Team Shinrai Knives
I haven’t had delivery yet
I haven’t had delivery yet! It keeps saying delivery rejected but there was not even an attempt made!!
10 dicembre 2025
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Risposta di ShinraiKnives
Hi Graeme,
Sorry to hear this, that’s certainly not how it should go. We’ve had some issues with UPS recently, and we’d like to sort this out for you as quickly as possible. Please email us at hello@shinraiknives.com and we’ll take care of it.
Team Shinrai Knives
Not as good as it looks!
With this pricing and how the company present itself I expected a high quality product. Instead I get a Chinese low cost product that could have been bought on Temu for a fraction of the cost.
5 dicembre 2025
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Risposta di ShinraiKnives
Hi Joakim,
Thank you for sharing your feedback. We don’t agree with the comparison to low-cost marketplace products, our knives are made to our own specifications with strict quality control. That said, we’re sorry to hear the product didn’t meet your expectations. If you’re not satisfied, you’re welcome to return your order for a refund. Please contact us at hello@shinraiknives.com and we’ll be happy to assist.
Team Shinrai Knives
Great communication but poor delivery with unexpected customs charge payments.
I am still waiting for my order to arrive, second attempt this time as the first shipment didnt arrive either, but Shinrai kindly sent another shipment, hopefully it will turn up in time for Christmas. I was a bit dissappointed to have to pay additional duty and taxes to get it through customs as i was under the impression with the value of my order, everything was covered and paid for but i still had to pay £20 to release the shipment via UPS into NL. I am hoping there is not any further charges to bring into the UK.
10 dicembre 2025
Non scritta su invito
Risposta di ShinraiKnives
Hi Richard,
Thank you for your review and for your patience. We’re sorry about the delivery issues and the unexpected customs charges, that’s certainly not the experience we want for our customers. We’re glad we could resend your order and truly hope it arrives in time for Christmas. If there are any further issues or charges, please contact us at hello@shinraiknives.com and we’ll make sure to help you resolve this.
Team Shinrai Knives
Ordered on the 28th November ... Still not there
EDIT: Ordered on the 28th November ; I sent a complaint as why it was not shipped It has been 10 days.. Miraculously, received an update (I think within a couple of hours) ; so how was it a coincidence after complaining I don't know; I then receive an email asking me to review the business but I had no reply to my email neither did I receive my item when asked to review.
So undoubtedly, put a 1 star , read the other reviews and worry based on the other comments because what I order is a Christmas present and I worry it never arrives.
I receive an email from customer service explaining the issue. Ok fine but found it weird that my initial complaint trigger the shipping (coincidence ?). I had already post ed my review...
Then I receive an email from customer services after they saw my review, telling me they were disappointed and it was disappointing it has come to this ???) like this is my fault ? which customer service makes a client feels this is their fault ? I was baffled ! Anyway, I have updated my review and change from 1 to 3 stars but only because I am pleased with the item.
7 dicembre 2025
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Risposta di ShinraiKnives
Hi Jessica,
Thank you for taking the time to update your review and for explaining the situation in detail. We understand how stressful delivery delays can be, especially when an order is meant as a Christmas gift. We’re sorry for the confusion around the timing of the shipment and the communication that could and should have been clearer from our side.
We’re glad to hear you’re happy with the item itself, and we appreciate your feedback, as it helps us improve both our communication and delivery process.
Team Shinrai Knives
Haven’t even received them yet UPS keep…
Haven’t even received them yet UPS keep changing the delivery date so seems like over £100 worth is getting further away not closer
8 dicembre 2025
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Risposta di ShinraiKnives
Hi Chris,
Sorry to hear this, we’ve unfortunately had some issues with UPS recently. Please contact us at hello@shinraiknives.com and we’ll be happy to help you sort this out.
Team Shinrai Knives
Super blij met het vleesmes wat we…
Super blij met het vleesmes wat we hebben gekocht!
5 dicembre 2025
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Risposta di ShinraiKnives
Hi Jelle,
Thank you for your review! Great to hear you're super happy with the slicing knife.
Team Shinrai Knives
BENT KNIFE UPON ARRIVAL - ORDER #063731 - ABSOLUTELY NO CUSTOMER SERVICE RESPONSE
1. Damaged Product: I received a physically bent/damaged knife in the "Damascus Print 15-piece Knife set" (Order #063731).
2. Total Communication Blackout: This is the MAIN issue. I have sent multiple detailed emails to the official customer service address, requesting a simple return address and instructions for the faulty item. I have received ZERO responses. Not even an acknowledgment.
3. Pre-sale Ignorance: Even before the order arrived, my questions about product specifications went unanswered.
This is my official return request. Please, someone from Shinrai Knives, CONTACT ME IMMEDIATELY at my email address and provide:
1. The correct warehouse return address.
2. Confirmation that return shipping for this damaged item will be covered by you.
If I do not receive a response via email within the next 5 business days, I will have no choice but to:
1. Initiate a credit card chargeback for a defective, non-returnable product.
2. File a formal complaint with the relevant European Consumer Centre / trading standards body.
3. Update this review to reflect the complete lack of resolution.
I am being honest and constructive: fix your customer service. A great product is meaningless if you abandon the customer the moment something goes wrong.
21 novembre 2025
Non scritta su invito
Risposta di ShinraiKnives
Hi Tom,
Thank you for your detailed message, and we’re very sorry to hear about the damaged knife, that should never happen.
We do want to clarify that we have replied to all your emails, but it seems our responses are not reaching you. This makes us suspect there may be an issue with your email provider or spam filtering. Could you please contact us again from an alternative email address at hello@shinraiknives.com
? We will respond immediately with the return address and confirmation that return shipping for a damaged item is covered by us.
We’re ready to resolve this for you as soon as we can reconnect.
Team Shinrai Knives
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