the moment Dexter from the Southend department picked up the phone I was filled with confidence and overwhelmed by the knowledge and helpful suggestions he made regarding the purchase of a powercha... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have been making enquiries for my father who is 91 and has Alzheimer’s, the advice was as usual fantastic and the staff are always so knowledgeable and friendly. They take the time to explain everyt... Leggi di più
L'azienda ha risposto
Had a nightmare getting delivery sorted out from this company. Placed order about a month ago now and still not received! Chased many times and the person originally sorting it out left, and still wai... Leggi di più
L'azienda ha risposto
Found this great wheelchair & mobility company. I went with the Dietz Sango slimline with many extras the price increased from basic accordingly, then visited by the UK representative for Dietz f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- anche in
- Negozio di divani
- Negozio di letti
- Negozio di mobili per camere da letto
- Organizzazione di servizi e supporto per i disabili
- Servizio di riparazione sedie a rotelle
Scritti dall'azienda
For nearly 20 years, Lifestyle & Mobility have been making day-to-day life more comfortable for thousands of people. Visit one of our UK stores or browse over 5,000 mobility scooters &living aids online, with free next day delivery on selected products! We also offer in-store or home appointments to help accommodate to your needs. We ensure all our staff are experienced and qualified to help you out as best as we can.
Informazioni di contatto
The Victoria Shopping Centre, SS2 5SP, SOUTHEND-ON-SEA, Regno Unito
- 02081597070
- sales@lifestyleandmobility.co.uk
- www.lifestyleandmobility.co.uk
4,4
Eccellente
634 recensioni
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I first came to this store looking for a child’s wheelchair
I first came to this store looking around for a wheelchair for my daughter and we met this loving man called Richard who helped us showed us all the different wheelchairs and a company who helped fund my daughters chair and now he helped us get tri ride to attach to the wheelchair Richard has been a great help for us and can’t thank him enough for all his work
19 giugno 2025
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Risposta di Lifestyle & Mobility
Thank you so much for your wonderful review and for sharing your experience with Lifestyle & Mobility.
We are delighted to hear how Richard was able to support you and your daughter throughout the journey of finding the right wheelchair and later helping you arrange a TriRide attachment. Providing personalised advice and helping families find the best mobility solutions is something we are truly passionate about.
We'll be sure to pass your kind words on to Richard, who will be thrilled to know he has made such a positive difference. It's especially rewarding to hear that his guidance not only helped you choose the right wheelchair but also connected you with funding support and additional equipment to enhance your daughter's independence and mobility.
Thank you for placing your trust in Lifestyle & Mobility. We look forward to continuing to support you and your daughter with any future wheelchair, mobility equipment, or aftercare needs.
Best wishes,
The Lifestyle & Mobility Team
Fab Shop!
I've been into this fab shop quite a few times, the staff are always super welcoming and cheerful. They let you have a good look around alone if you want to or they'll accompany you if that's your wish. The products they sell are top quality at fair prices.
Everything from a rain cover for your mobility scooter to walking sticks to beds to sofas!
I definitely recommend popping in to say hi.
12 giugno 2026
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Risposta di Lifestyle & Mobility
Thank you so much for your wonderful review and for your continued support of Lifestyle & Mobility.
We're delighted to hear that you've enjoyed your visits to our mobility showroom and that our team has made you feel welcome each time. We believe every customer should have the freedom to browse at their own pace while knowing expert advice is always available when needed.
It's fantastic to hear your kind comments about the quality of our products and the range we offer, from mobility scooter accessories and walking sticks to adjustable beds, rise and recline chairs, and mobility aids designed to support independent living.
Your recommendation means a great deal to us, and we're grateful that you've taken the time to share your experience. We look forward to welcoming you back to Lifestyle & Mobility again soon.
Best wishes,
The Lifestyle & Mobility Team
I just like to say how helpful staff…
I just like to say how helpful staff was and the scooters and furniture was incredible had all my questions answered too in weight and how it all works too well impressed with the service and after care too
20 giugno 2025
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that our team was able to answer all your questions and help you find the right mobility scooter and furniture to suit your needs. We understand how important it is to have clear information about product features, weight capacities, and day-to-day usability, so we're pleased that you found our advice helpful.
At Lifestyle & Mobility, we pride ourselves on offering high-quality mobility scooters, rise and recline chairs, adjustable furniture, and mobility aids, backed by knowledgeable customer service and reliable aftercare support. It's fantastic to know that both our products and our after-sales service left such a positive impression.
Thank you again for your kind words and recommendation. We look forward to helping you with any future mobility or independent living needs.
Best wishes,
The Lifestyle & Mobility Team
Lifestyle and Mobility, Southend on Sea
I have been a customer of Lifestyle and Mobility, Southend on Sea for about a year when I purchased a mobility scooter.
I recently part exchanged it for a new model.
The staff at the Southend branch have always been very courteous, helpful and patient ensuring that I purchase a product that meets my needs.
I would particularly like to mention Alexis whose friendly, patient and knowledgeable assistance has been invaluable and very much appreciated.
I would recommend Lifestyle and Mobility to anyone who has health or mobility issues.
11 giugno 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you so much for your wonderful review and for choosing Lifestyle and Mobility over the past year.
We are delighted to hear that you've had such a positive experience with our Southend-on-Sea team, both with your original mobility scooter purchase and your recent part-exchange. Providing courteous, patient, and knowledgeable support is something we take great pride in, so it's especially rewarding to know that we helped you find the right solution for your needs.
Alexis will be thrilled to receive your kind words. Her dedication to delivering friendly, reassuring, and expert advice is greatly valued, and we will be sure to pass on your compliments.
Thank you once again for your trust and recommendation. We truly appreciate your support and look forward to assisting you whenever you need us in the future.
Kind regards,
The Lifestyle and Mobility Team
TOTALLY MISLEADING RESPONSE
I am an existing customers, having bought a mobility scooter from them, and used their servicing department 2 years ago, to service my 2 scooters.
Now, as many people have pointed out, their customer service has gone to the dogs.
I accidentally broke the tiller on the scooter purchased from them 4 years ago, an Alumina, and contacted their service department to try and get it repaired, as I had a holiday coming up in two weeks, and was desperate to get it sorted, as otherwise I would have been immobile.
Sent emails to their in-house engineer, who totally ignored them, and to this day, 4 weeks later, never replied. I had to buy a similar scooter 2nd hand, at considerable cost, to be able to go on holiday.
I emailed one of the company’s directors complaining about being ignored by their engineer, but still willing to have the scooters serviced, and to this day not a response from anyone.
What a way to run a business, completely ignoring your customers.
I intend to go on social media and let as many people as possible know what to expect, if they deal with this company.
As many people here who gave them one star have mentioned, and judging by my own experience, THIS COMPANY IS BEST AVOIDED.
FURTHER REPLY TO YOUR INACCURATE RESPONSE
There was no confusion on my part, as I spoke to the receptionist at Hatfield, and she confirmed that the director in question, who I dealt with in the past, is still with the company.
You say you take all customer enquiries seriously, but obviously you don't, nobody had the courtesy of replying to my emails. Is that what you call taking customer enquiries seriously?
The rest of your response is just waffle, straight from a copy and paste script. You have lost me as a customer, and I hope that my complaint will make other potential customers think twice before parting with their cash. It's all good to start with, but when there is a problem, you just don't want to know. I'm not the only person complaining, about your level of service, as there are many 1 star reviews on Trustpilot also unhappy with your company.
16 giugno 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you for your review.
We are sorry to hear of your frustration and disappointed to read your comments regarding your recent experience.
Firstly, we would like to clarify that Simon Greenway is not, and has never been, the Managing Director of our company. We believe there may have been some confusion regarding the individual you contacted.
We take all customer enquiries seriously and would never intentionally ignore a customer, particularly one who has previously purchased products from us and used our servicing department. We are concerned by your comments regarding the emails you state were sent and would welcome the opportunity to investigate what happened, as this does not reflect the level of service we aim to provide.
We appreciate that a damaged mobility scooter can have a significant impact on day-to-day life, especially when travel plans are involved, and we understand why the situation was upsetting for you.
While we cannot comment on the specifics of your case without reviewing the correspondence, we would encourage you to contact us directly with your details so that we can investigate the matter fully, establish whether your communications were received, and address any outstanding concerns regarding servicing or repairs.
We value all customer feedback, both positive and negative, as it helps us improve our service, and we would welcome the opportunity to discuss this matter with you directly.
So delighted with my Scooter
So delighted with my Scooter. I can get out again at last now that I have proper tyres that don't hurt my back. Steve was so helpful and kind in helping us to choose the correct Scooter for me. Nothing was a problem and Steve encouraged me to ask as many questions as I wanted. He was so clear in explaining everything to me.
Nigel gave us a great deal on our old Scooter which we had bought elsewhere. I couldn't use it anymore as the wheels weren't right for my particular situation. Nigel made sure I had all I needed to make my outings on my new scooter pleasurable.
I am pleased to say I LOVE IT and so nice to be able to get out in comfort. A big Thank you to Steve and to Nigel for being so kind, nice and extremely helpful.
We would highly recommend this store for all your ability needs. To be able to get out in comfort is such a joy. Thanks again!!!
Michelle and Michael Brice, Bournemouth. 😊
30 maggio 2026
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Risposta di Lifestyle & Mobility
Thank you Michelle and Michael,
Thank you so much for taking the time to share such a wonderful review.
We are absolutely delighted to hear how much you are enjoying your new scooter and, most importantly, that it has given you the comfort and confidence to get out and about again. Knowing that we've helped make such a positive difference to your independence and enjoyment means a great deal to us.
Steve will be thrilled to hear your kind words. He is passionate about finding the right solution for every customer, and we're pleased that his patience, clear explanations, and willingness to answer all of your questions helped you feel confident in your choice.
We're also delighted that Nigel was able to assist with your part exchange and ensure you had everything you needed to make your outings as comfortable and enjoyable as possible.
Your recommendation means so much to us, and we're grateful for your trust in Lifestyle & Mobility. We hope your new scooter continues to bring you many happy and comfortable journeys for years to come.
Thank you again for your lovely feedback, and we wish you many enjoyable outings ahead!
Warm regards,
The Lifestyle & Mobility Team
We are so disappointed with this…
We are so disappointed with this company as the item we bought was later discovered to be not only overpriced but a return of an unused item was refused in tragic circumstances.
We purchased a folding wheelchair from the store on a Saturday afternoon to use for my adult daughter who was in hospital. Unexpectedly she passed away on the Tuesday, having never returned home.
The wheelchair had only been taken to our car 200m away from the store, and was kept in the car boot, so was in perfect condition.
We asked at the store about returning the unused wheelchair for a partial refund the week my daughter passed away and were completely refused, being told it is against company policy.
I had been very pleased to be able to try the item out, and purchase from a local store.
However I have since discovered identical chairs online for between 20 and 25% less than I paid for it, with next day delivery of £7, so not only do I feel distressed that the store refused a return of an unused item, I also feel I overpaid.
Although the staff in the store were initially helpful and charming, in light of the after service I feel they were charming so they could make an overpriced sale, and not being able to make an exception to their refund policy at such a distressing time was very uncaring.
In response to the company feedback to my comment, which is suggesting the no returns policy in this very unusual case is justifiable as they claim the item was now “used” , I will repeat that the wheelchair was NEVER used. The item was wheeled (empty) from an indoor store, to a car in an indoor car park. The car park was attached to the same building as the store, and was approximately 200m away. The wheelchair was not taken outdoors.
The wheelchair was then kept in the car boot.
The company comments confirm that they aren’t listening to my feedback and have shown no empathy or compassion for the situation. The people who have benefited from the sale are Lifestyle and Mobility. We have an unused, overpriced wheelchair that is very difficult for us to resell.
I take the point about online pricing, but again the company haven’t listened to what I said. The model I found IS identical to the one I bought and £100 less than the “reduced” price of £430 I paid to Lifestyle and Mobility.( I was only looking at pricing to find a reasonable price to accept if I can sell the wheelchair, and discovered I could have paid a lot less and had it delivered the next day for only £7.) In addition whilst researching wheelchair prices I discovered most companies offer 14 or 30 day (unused) returns policy as standard.
After the loss of my daughter, and taking on the care of her child I am not in a financial position to donate the wheelchair to a charity if it’s possible to get some of the money back, or I wouldn’t have asked at such a difficult time.
23 aprile 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Hello Jennifer,
Firstly, we would like to express our sincere condolences on the loss of your daughter. We understand this was an extremely difficult time for you and your family.
We are sorry that our decision regarding the wheelchair return added to your distress. However, we would like to clarify some points for the benefit of readers.
The wheelchair was purchased in-store after being viewed and tested, and our returns policy, which is explained at the point of sale, differs from the cancellation rights that apply to online purchases. As an in-store retailer, we are not legally required to accept returns for change of circumstances once a product has left our premises, unless it is faulty.
While we appreciate your view that the wheelchair was never used, the item had left the store and was no longer under our control. For hygiene, safety, and quality assurance reasons, we are unable to resell mobility equipment as new once it has been removed from our premises, regardless of the extent to which it has been used. This policy is applied consistently to all customers.
We are disappointed that you feel the wheelchair was overpriced. Our prices reflect not only the product itself, but also the ability for customers to see, compare, and try equipment in person, receive advice from trained staff, and take products away immediately. Online retailers often operate under a different business model and may offer different pricing structures.
We reject the suggestion that our staff were motivated simply to make a sale. The team's intention was to help you select a suitable wheelchair at a time when you needed one urgently, and we are pleased that you found them helpful during your visit.
While we understand and respect your disappointment with our decision, it was made in accordance with our established policy rather than a lack of compassion for your circumstances. We are genuinely sorry that the outcome was not the one you hoped for, and we extend our condolences to you and your family once again.
Kind Regards,
Lifestyle & Mobility
Very heavy for one person to lift 10/6…
Very heavy for one person to lift 10/6 /2026
11 giugno 2026
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Risposta di Lifestyle & Mobility
Thank you for your feedback. We appreciate you taking the time to share your experience.
We understand that weight can be an important consideration when choosing a mobility product, particularly if it needs to be lifted into a car or transported by a single person. Product specifications, including weight, are provided to help customers select the most suitable mobility scooter or powerchair for their needs.
If lifting and portability are a priority, our team at Lifestyle & Mobility would be happy to recommend a range of lightweight mobility scooters and folding mobility solutions designed for easier transportation and everyday use.
Thank you again for your review, and please don't hesitate to contact us if we can help you find a mobility product that better suits your requirements.
The L&M store Harlowpeople in the L&M store in Harlow…
The people in the L&M store in Harlow could not have been more helpful. They showed me how to fold and unfold the scooter and let me ride it up and down the store. They compared it to other scooters within their establishment and they even made me a cup of coffee! If you’re looking to buy a scooter or wheelchair I’d recommend your going to their store inside the Harvey centre. The staff are friendly and really helpful. Can’t recommend them all highly enough!
Christine Dowson June 2026
15 maggio 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you Christine,
Thank you so much for your wonderful review and for recommending our Harlow store.
We are delighted to hear that you had such a positive experience with our team. Taking the time to demonstrate products, compare options, and ensure our customers feel confident in their choice is something we pride ourselves on, so it's fantastic to know that this made a difference during your visit.
We're especially pleased that you were able to try the scooter for yourself and learn how to fold and unfold it before making your decision. And of course, we're glad you enjoyed the coffee too!
Your kind words about our friendly and helpful staff mean a great deal to us, and we will be sure to pass your feedback on to the team at Harlow. They will be thrilled to know they made your visit such an enjoyable one.
Thank you again for choosing Lifestyle & Mobility. We wish you many happy and comfortable journeys ahead and look forward to welcoming you back in the future.
Warm regards,
The Lifestyle & Mobility Team
Visited Basildon branch today with…
Visited Basildon branch today with elderly mum. Mark listened to our needs and showed us scooters. Allowed mum to practice in scooter doing laps of the shop. 😁 Showed me in great detail how to put up and down scooter.
Excellent service at checkout from Kelsey and Tina. GREAT EXPERIENCE 👍 👌
4 giugno 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you so much for your wonderful review!
We're delighted to hear that you and your mum had such a positive experience at our Basildon branch. Mark will be pleased to know that his patience, product knowledge, and hands-on approach helped your mum feel comfortable and confident trying out the scooters. It's great to hear she enjoyed taking a few laps around the showroom! 😁
We're also thrilled that Kelsey and Tina provided excellent service at checkout and helped make your visit a great experience from start to finish.
Thank you for choosing Lifestyle & Mobility. We truly appreciate your kind words and look forward to welcoming you both back in the future.
Best wishes,
The Lifestyle & Mobility Team
Harlow Lifestyle & Mobility…
Went to the Harlow Lifestyle & Mobility shop. Maya and Andrew couldn’t have been more helpful. Will definitely come and would highly recommend a visit.
3 giugno 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you for your wonderful review Alexandra!
We're delighted to hear that Maya and Andrew provided such helpful service during your visit to our Harlow showroom. Our team is dedicated to making every customer feel welcome and supported, so it's fantastic to know they made such a positive impression.
We truly appreciate your recommendation and are grateful that you'd choose to visit us again. We look forward to welcoming you back in the future and helping with anything you may need.
Kind regards,
The Lifestyle & Mobility Team
Great selection of furniture very good…
Great selection of furniture very good customer service
28 maggio 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you Mr Saunders!
Thank you for leaving a positive review. If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best Regards,
Lifestyle & Mobility
The at southend shop helpful
The at southend shop helpful . Dexter and kim was very helpful.
21 maggio 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you Rita!
We appreciate you taking the time to leave a review. If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best Regards,
Lifestyle & Mobility
Problem with item purchased but…
Problem with item purchased but resolved quickly without quibble. Thank you Denise.
12 maggio 2026
Risposta di Lifestyle & Mobility
Thank you Jeff!
We are pleased you were satisfied with the service provided by our Online team. If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best Regards,
Lifestyle & Mobility
Lovely experience
Denise was very helpful, knowledgeable and answered all my questions with ease.
It was a absolute pleasure talking to her.
11 maggio 2026
Risposta di Lifestyle & Mobility
Thank you Tracy!
We will pass on your kind words to Denise, she is a real asset to the team. If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best Regards,
Lifestyle & Mobility
I still haven’t received my order
Bizarrely I was sent an email to review my ‘click and collect’ order however, I still haven’t received it!
30 aprile 2026
Risposta di Lifestyle & Mobility
Hi Beatrice,
The order was put through as a Click & Collect order to our Thanet store in Margate. We will get someone to give you a call to provide more details.
Kind Regards,
Lifestyle & Mobility
Risposta di Lifestyle & Mobility
Thank you Neville!
We are delighted to see you were pleased with the service provided. If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best Regards,
Lifestyle & Mobility
Excellent customer service
An error was made during the purchase process but was immediately resolved by the company. The tyres on my scooter were to be changed and this was carried out by an engineer called Kem. Kem serviced my previous scooter 3 times and carried out the work needed today on the new one.
He is unfailingly cheerful, helpful, polite and very respectful.
I am very happy with the company, their policies and customer service. So much so that I did not look elsewhere when I wanted to change scooters.
I shall stay with Lifestyle and Mobility.
28 aprile 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Thank you Valerie!
If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best Regards,
Lifestyle & Mobility
Brilliant company …
Absolutely brilliant service from start to finish.
Competent, helpful, knowledgeable staff.
Ordering was easy, delivered at time given by driver.
Would highly recommend this company to anyone in of mobility assistance.
7 aprile 2026
Risposta di Lifestyle & Mobility
Thank you Jenny!
We are very grateful for your positive review and recommendation of our company. If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best Regards,
Lifestyle & Mobility
Risposta di Lifestyle & Mobility
Thank you Zach!
If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Best Regards,
Lifestyle & Mobility
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