the moment Dexter from the Southend department picked up the phone I was filled with confidence and overwhelmed by the knowledge and helpful suggestions he made regarding the purchase of a powercha... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have been making enquiries for my father who is 91 and has Alzheimer’s, the advice was as usual fantastic and the staff are always so knowledgeable and friendly. They take the time to explain everyt... Leggi di più
L'azienda ha risposto
Had a nightmare getting delivery sorted out from this company. Placed order about a month ago now and still not received! Chased many times and the person originally sorting it out left, and still wai... Leggi di più
L'azienda ha risposto
Found this great wheelchair & mobility company. I went with the Dietz Sango slimline with many extras the price increased from basic accordingly, then visited by the UK representative for Dietz f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- anche in
- Negozio di divani
- Negozio di letti
- Negozio di mobili per camere da letto
- Organizzazione di servizi e supporto per i disabili
- Servizio di riparazione sedie a rotelle
Scritti dall'azienda
For nearly 20 years, Lifestyle & Mobility have been making day-to-day life more comfortable for thousands of people. Visit one of our UK stores or browse over 5,000 mobility scooters &living aids online, with free next day delivery on selected products! We also offer in-store or home appointments to help accommodate to your needs. We ensure all our staff are experienced and qualified to help you out as best as we can.
Informazioni di contatto
The Victoria Shopping Centre, SS2 5SP, SOUTHEND-ON-SEA, Regno Unito
- 02081597070
- sales@lifestyleandmobility.co.uk
- www.lifestyleandmobility.co.uk
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Denise has been absolutely fantastic
Denise has been absolutely fantastic. Very knowledgeable in the different products and making sure we get the right equipment for my Mum. First class service.

Risposta di Lifestyle & Mobility
We went for an Indian meal at…
We went for an Indian meal at LIVINGSTONES in KESSINGLAND next to AFRICA LIVE @ 5pm today as it was recommended to us. When we got there it was empty but we were were made to feel very welcomed & we felt immediately that our custom was very welcomed. After we sat at our table we looked at the menu and we chose drinks of a pint of Stella Shandy & a mocktail.of orange juice, lime juice, grenadine with lemonade & soda water & it was ice cold & very refreshing. I ordered a RAILWAY LAMB CURRY, with a poppadom & mint dip and a Peshwari naan bread & my partner ordered a chicken tikka masala with a fresh minted dip. My partner had a Stella Shandy with a poppadom & a plain naan bread! We both ordered a side of mushroom rice each to go with our curries. The food was bought to us fresh, piping hot & homemade. The lamb in my curry was beautifully tender as was my partner's chicken in his tikka masala..Every part of our meals was homemade and cooked by hand and it was really delicious and perfect from start to finish. FOLKS ! DON'T MISS THIS GEM.OF AN INDIAN RESTAURANT Oor you will miss a true treasure of hand cooked Indian food!!!
Shameful treatment
Read how this company treats its customers in the Guardian. Better to buy online.
I bought a £435 wheelchair for my disabled daughter from my local Lifestyle & Mobility store.
She had been admitted to hospital for tests and I planned to use the chair to take her on outings when she was discharged.
The next day, her condition deteriorated and she died two days later. She was 46.
The wheelchair had never left the boot of my car and, since the store and the car park were in an indoor shopping centre, had never been taken outside.
I begged Lifestyle & Mobility to allow me to return it, even for a partial refund, but it has refused.
My daughter was a single parent and the money would make a difference to her teenage daughter; moreover, the wheelchair is another reminder of our loss and it hurts to look at it.
JS, Bournemouth
I’m very sorry to hear of your loss. You have tried for the past three months to sell the wheelchair privately online but to no avail.
You bought it in person because you try to support local stores.
If you had bought it online, you could have saved up to £100 and benefited from a statutory 14-day cooling-off period.
Lifestyle & Mobility has no legal obligation to refund you, but I hoped, given the grievous circumstances, that compassion would prevail. It did not.
It told me that customers are only refunded if a product is faulty or mis-sold. “Given the nature of our business, we are regrettably familiar with circumstances of the sort this customer is experiencing,” it says. “Be assured that we take no pleasure in having to apply the above criteria in such cases.”
Its terms and conditions suggest differently. These state that any goodwill variations to the refund policy are at the discretion of the company.
I asked it twice why it will not use its discretion in your case, which, given your daughter died so young, and so suddenly, before the chair was unpacked, strikes me as exceptional. It did not reply.

Risposta di Lifestyle & Mobility
Had a great experience with Lifestyle…
Had a great experience with Lifestyle and Mobility. My mum had an above-knee amputation and needed quite a bit of advice on stairlifts, adapted baths with a lift seat, and scooters. The team were so kind and patient with her while she tested out the scooter (a total speed demon!). Can’t thank them enough for their help.

Risposta di Lifestyle & Mobility
I've been in store and purchased a few…
I've been in store and purchased a few times. However after reading the consumer rights article in the guardian today and the companies approach to a grieving mother, I don't be again.

Risposta di Lifestyle & Mobility
poor customer service
told the wheelchair would arrive in 2-3 days it arrived at their store in basildon on day 5 i called to check progress during this period and when i eventually got through i was put on hold it seems the staff member that i was speaking to chose to deal with another customer !!!
i was finally told it wes "in transit " so i elected to collect it myself on day 5..i found the whole experience annoying and felt there was a " could'nt care less attitude
once i paid my money
wont be using this company ever again !!
certainly wont recommend them !

Risposta di Lifestyle & Mobility
Lovely Engineering Service
We were served by Nick, who was very friendly, and helped replace my punctured tire in a quick and professional manner. He's a pretty cool dude. :)

Risposta di Lifestyle & Mobility
Staff are very attentive and don’t…
Staff are very attentive and don’t hassle you they helped me with my enquiry and I would fully recommend a visit there household bits is very unusual and very good value

Risposta di Lifestyle & Mobility
What a beautiful store lovely art work…
What a beautiful store lovely art work & furniture.
Had fantastic customer service, extremely helpful and knowledgeable.
Bought 2 pieces of wall art they were perfect!
Would highly recommend.

Risposta di Lifestyle & Mobility
Unfortunately we had an issue but…….
Unfortunately we had an issue with the scooter we purchased for my Dad. The company couldnt have been more helpful. The staff, especially Dexter were so helpful and patient. Would highly recomend

Risposta di Lifestyle & Mobility
so welcoming and non judgmental
Lifestyle & Mobility are so welcoming and non judgmental. I was very worried going into a mobility shop at my age due to the stigma that is always attached but the staff are lovely! The shop is laid out brilliantly so you can see all options and try out too. Would 100% recommend

Risposta di Lifestyle & Mobility
An update on lifestyle and mobility and…
An update on lifestyle and mobility and how they deal with complaints. They don’t. They just want vulnerable people’s money. They offer to deliver products as a good will gesture… not. After travelling 3hours to the store for my booked in appointment to receive either a new chair or refund. I was met with the excuse that there was no one in the store that day suitable to exchange or refund my wheel chair, after the disappointment, we had decided they would deliver the exchanged chair to me. Whilst discussing the costs of delivery they declared it would be free of charge after I had traveled 3 hours to return the not fit for purpose chair. Months later I received the replacement chair and was assured it was the same cost as the original chair. However, it was later revealed that the replacement wheel chair was £380 cheaper than the original. Once I requested a refund they claimed the £380 price difference was for ‘delivery costs’. Which as I’ve just said was discussed as a good will gesture.
The replacement chair -I am happy with however it did not come with the chair hand book but they guaranteed they would send the hand book in the post to me. However, I am still chasing up said hand book and without it I cannot travel or insure my wheel chair.
The email I have received back from the complaints team, was very diplomatic, he will not take any responsibility on behalf of the company’s actions. For example. He agreed to send me the missing hand book that should have came with the new wheelchair however, in the most recent email he is claiming that if I need the dimensions of my chair I should ring the store to receive them over the phone. Another one of his claims is that I am extremely rude and out of order when I have rang said store in the past. Please if I am so rude why am I being advised to ring the store and why would you put your employees in to potential conflict?
In summary I wouldn’t use this company ever again. It has been the bane of my life for almost a year. I’m no better off now than I was a year ago due to still not being able to use the chair for its purpose.

Risposta di Lifestyle & Mobility
After contacting lifestyle and mobility…
After contacting lifestyle and mobility while in hospital, they were very understanding and helpful. I want to say a special shoutout to nigel for going out of his way and delivering the wheelchair to me at the hospital. I was expecting to be charged lots of money but they donnated the wheelchair for me to use for a week for free which has changed my whole life around and given my ability to get my mobility back.
I am very grateful and I will definitely continue to contact them and work with their services.
Thanks you. Mr H.

Risposta di Lifestyle & Mobility
Took scooter over to Margate shop for…
Took scooter over to Margate shop for correction of squeaking suspension. Daren and James were super helpful and answered all my questions .

Risposta di Lifestyle & Mobility
A new stairlift was needed by my…
A new stairlift was needed by my father, so I reached out to Lifestyle and Mobility. The service from, choosing the best one to it being fully installed was outstanding and everything was completed in a timely and professional manner. Couldn't recommend them enough. Many thanks one and all.

Risposta di Lifestyle & Mobility
They are a top bunch of people who…
They are a top bunch of people who always ask me how everything is going when they see me out. When I had a few problems with my scooter they sorted them out right away.

Risposta di Lifestyle & Mobility
Outstanding
I recently purchased a scooter from Bournemouth Branch. Nigel the Manager and the lady in sales provided an outstanding service, with prompt delivery. I would highly recommend this store to any potential buyer.

Risposta di Lifestyle & Mobility
I bought an electric wheelchair and…
I bought an electric wheelchair and shower how to control it and recharge it also how to remove and replace the battery. Found it very easy to control it. I fixed notice on the rear reading " ex bus driver retired NO HAND SIGNALS AND STOP SUDDENLY ".

Risposta di Lifestyle & Mobility
All the staff are very knowledgeable…
All the staff are very knowledgeable about all the products.
Very helpful and very polite

Risposta di Lifestyle & Mobility
Great service
The guys in the shop are great I have a mobility scooter it’s a Atto sport the wheel was squeaky straight in and had it fixed in 15 mins great service as always cheers guys

Risposta di Lifestyle & Mobility
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