Everything went well. We were advised by email of the time to expect the delivery and it arrived as scheduled, in good time before our existing supplies ran out. I searched carefully before ordering a... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Product was exactly as shown in picture. It was simple to order and a very quick delivery. If I had one criticism, it would be to show the measurement from the floor base to the actual commode seat... Leggi di più
L'azienda ha risposto
This company has been brilliant. Easy to order, competitive prices, plenty of delivery updates and arrived within 48 hours. Wheelchair exactly as described and comfortable. I have been assured that it... Leggi di più
L'azienda ha risposto
Great service with supply and deliver. My new chair is really well made and is comfortable and stylish. I need a permanent commode and this chair has provided me with the convenience without the emb... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- Fornitore di attrezzature per disabili
- Attrezzature e forniture ospedaliere
- Fornitore di attrezzature per fisioterapia
- Negozio di sedie a rotelle
Scritti dall'azienda
Essential Aids has been a UK top provider of disability aids, mobility aids and daily living aids since 2004. We offer a wide range of aids for elderly and disabled people, including crutches, wheelchairs and accessories, bathroom aids, toilet aids, kitchen aids and dressing aids. We supply direct to the public as well as schools, local authorities and the NHS.
Informazioni di contatto
Essential Aids (essentialaids.com) Limited, Unit 2 Bruntcliffe Trading Estate, Howden Way, LS27 0TF, Leeds, Regno Unito
- 01273 719 889
- customerservice@essentialaids.com
- essentialaids.com
4,8
Eccellente
5603 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent. Delivery in good time, as advised.
Everything went well. We were advised by email of the time to expect the delivery and it arrived as scheduled, in good time before our existing supplies ran out. I searched carefully before ordering and Essential Aids had the best price. My previous supplier might have been cheaper but they ran out of stock a while ago and still had none, so were not an option. A bird in the hand .... etc., and their prices could be higher when back in stock anyway. We will see and order accordingly.
21 aprile 2026
Really good quality product
Really good quality product. Arrived the next day. Excellent communication. Super service.
21 aprile 2026
Risposta di Essential Aids
Thanks for your feedback, Mrs Summers. And apologies, we'll contact you to find out the details on your latter comment.
This was a great buy and suited my…
This was a great buy and suited my needs perfectly
21 aprile 2026
Risposta di Essential Aids
That's nice to read, Mrs Mattless - thank you!
Risposta di Essential Aids
That's all nice to hear, Jen - thanks for your review and please visit us again.
Shocking customer service
This company is a joke, their customer service is nonexistent. They don’t answer emails (I was told they have a lot to get through which is unsurprising if my experience is anything to go by) or reply to Watts-apps and fail to get back to you as promised if, and when, they eventually answer the phone. Placed an order which stated delivery within 3-5 working days, no one seemed to have a clue as to why it had still not been dispatched 8 days later, even though they said it was in stock. Worse still is the attitude of the customer care staff on the phones who clearly aren’t bothered about losing custom. I eventually gave up and asked for a refund, I await with bated breath to see if that arrives. I have now ordered the same product from eBay knowing I have their buyers guarantee. Was my first experience of using this company, needless to say it will also be my last!
21 aprile 2026
Non scritta su invito
Risposta di Essential Aids
We're sorry to receive this feedback and we'll look into your order to find out what went wrong. If you could supply some details to help us identify you, I would appreciate it.
Just as a point of fact, we do answer all the emails we receive. At very busy times there can be a backlog to work through, but this shouldn't be much more than 24-48 hours at the outside. Again, the phone lines can be busy at times, but we do work hard to call everyone back if they can't get through first time and leave a message.
Risposta di Essential Aids
Hi Michael - that's nice to know. Thanks for leaving a review.
Product was exactly as shown on line
Product was exactly as shown in picture. It was simple to order and a very quick delivery.
If I had one criticism, it would be to show the measurement from the floor base to the actual commode seat rather than the chair seat. In my opinion it is an inch short on height to make it perfectly comfortable. My mum is 91 and is super pleased with it. It is easy to use you flip the cushion back and the bucket can be emptied by lifting out the top, excellent product, super happy.
18 aprile 2026
Risposta di Essential Aids
Many thanks for your comments, Debra - we're glad your mum likes it and we'll look into the matter you raise about the measurement.
Very speedy service
Very speedy service
We were delighted with the quality of our purchase and that the delivery was free ere was free and next day.
18 aprile 2026
Risposta di Essential Aids
That's great news, Margaret - thanks for your positive feedback, it's appreciated!
Very acceptable delivery
Very acceptable delivery, the commode hasn't had much use though as my wife is now back in hospital.
15 aprile 2026
Risposta di Essential Aids
Hi Brian - thanks for posting a review.
Delivered promptly good quality product…
Delivered promptly good quality product does what’s promised
Very satisfied
18 aprile 2026
Risposta di Essential Aids
Thanks for your review and we're delighted you're a happy customer!
Quality product delivered exceptionally…
Quality product delivered exceptionally quickly. Put straight in use.
18 aprile 2026
Risposta di Essential Aids
Many thanks - please keep us in mind if you need anything else!
Risposta di Essential Aids
Thank you - please visit us again!
Risposta di Essential Aids
Thank you, Pauline - it's something a lot of work goes into achieving!
Brilliant ordered for a family member…
Brilliant ordered for a family member who is ill arrived really quick and delivery was great. It is all set up in their home now and they love it.
The product is sturdy and easy to use very safe.
17 aprile 2026
Risposta di Essential Aids
We're delighted you're happy with everything. Thanks for taking the time to review us.
Everything ran smoothly adalways thanks
18 aprile 2026
Risposta di Essential Aids
Thanks Mr Barlow, that's great.
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