Lifestyle & Mobility Recensioni 

the moment Dexter from the Southend department picked up the phone I was filled with confidence and overwhelmed by the knowledge and helpful suggestions he made regarding the purchase of a powerchair for my daughter. Also thanks to James for his visit and demonstration of all the features and adapting it to my daughter’s needs. His detailed knowledge was instrumental in helping my daughter decide to purchase. I wish I had found this company years ago.
Thanks Dexter and James

Alfie came out today to fix two punctures on my mobility scooter. Very polite and helpful.

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service and Advice

I had a fantastic experience with Lifestyle Mobility. The team were extremely helpful and knowledgeable, offering excellent advice on my mobility scooter, including repairs, servicing and ongoing maintenance. They were very accommodating, offering free appointments at times that suited me. They also discussed a range of scooters that would meet my needs and fit comfortably in my car with my existing hoist. Nothing was too much trouble, and I never felt rushed or pressured. A genuinely friendly and professional service. Highly recommended!

⭐️⭐️⭐️⭐️⭐️ Excellent RGK Fitting Experience

Fantastic experience with Lenny at Lifestyle Mobility during my RGK wheelchair fitting. He was professional, knowledgeable and really took the time to understand my needs and what I wanted from my next chair. No pressure, just honest advice and a really enjoyable experience. Highly recommend Lenny and the team at Lifestyle Mobility!

I have been making enquiries for my father who is 91 and has Alzheimer’s, the advice was as usual fantastic and the staff are always so knowledgeable and friendly. They take the time to explain everything and there is no hard sell. Thank you for all your help, I believe I spoke to the Basildon branch

Called to sort out a scooter for my grandfather, and Lisa d was amazing with the details of the different options, even could test drive one around the shop.

Found this great wheelchair & mobility company. I went with the Dietz Sango slimline with many extras the price increased from basic accordingly, then visited by the UK representative for Dietz for a free prescriptive assessment. Arrangements made for changes needed for my condition that was passed to Lifestyle. That is when i was introduced to and met on visits to me Lenny a young experienced man who brought the wheelchair to me bags of confidence,kindness, empathy .I test drove the chair on three occasions over several months.
I would highly recommend this company.Must mention Simon the director who kept me informed via email.
special heart felt thanks to Lenny who made sure the wheelchair would fit me
Ian

We bought an Atomix fold mobility scooter from Lifestyle & Mobility, Margate, Kent.
The two assistants that served us were excellent with no pressure selling and lots of information, making our every need met.
James delivered it giving us perfect peace of mind.
We found them all extremely helpful and would not hesitate in recommending them.
Having experienced other companies, all our future purchases will come from this show room.
Well done and thank you !!

Permobil F5 Corpus – bought December 2022, delivered January 2023
I have spinal muscular atrophy and I run two businesses. I bought an F5 Corpus at a total cost of around £22,500, roughly £6,500 of which came out of my own pocket. I have been using a manual chair since 2024 because I could not rely on it.
The faults started immediately. In the first week the hand control fell off and had to be refitted. In March 2023 the chair stopped dead at my workplace and went into aeroplane mode. An engineer attended, could not explain it, and told me it would not happen again. It happened again two months later, and I was told the chair was faulty.
In July 2023 it stopped completely two days before a birthday trip to London. The dealer refused to take it back and instead kept the chair from July until October, three months, without ever producing a diagnosis. I was told that if I paid the haulage myself it could go to Sweden to be looked at. I eventually had to accept it back with no explanation.
On 21 October 2023 it failed again as I was leaving for a Liverpool match I had a season ticket for. It took three hours on site to find the cause: a USB phone charging port, an accessory I never asked for and was charged extra for, was interfering with the cable to the main control system.
Within the first year I was also invoiced up to £1,400 in service and repair charges on a chair that was months old.
The chair itself is well built and comfortable to look at. But a powerchair is not a luxury item. When it fails you do not go to work, you do not go to the match, you do not leave the house. Three years on, nobody has properly explained what went wrong, and the money is gone. I have also emailed Permobil over few months ago with no response. I will be taking this to the watchdog as Companies like yours should never be allowed to act as a facilitator for people with disabilities

Matt was fantastic, supported us in buying a scooter for my mother in law, really knowledgeable and professional.

Had a nightmare getting delivery sorted out from this company. Placed order about a month ago now and still not received! Chased many times and the person originally sorting it out left, and still waiting today to see if it comes. Had to chase again as no delivery information sent as requested! Finally today someone helpful saying it’s coming this afternoon 🙏

Shocking I purchased a rise and recline chair from the Harlow store and have contacted them on many occasions about a loud cracking noise from underneath when rising and that the arm padding and seat padding going all soft and flat I have been promised on numerous occasions that it will be sorted only to be let down with no contact or answers for about 3 months now I've even been back to the store on 2 occasions still no joy it's a disgraceful way to treat disabled people be warned and steer clear.

I don't usually give bad reviews but this is justified. I purchased a mobilty scooter from them last week the item in question is a Drive maverick scooter from the adds on there website the bike looked amazing so i went in and purchased what the sales people tell me that it's a drive maverick so I paid and the sales person drove it to my van as I have only one leg incouls not drive it and my wheelchair. So when I got home and tried to insure it the company told me that there is no drive maverick so I went to have a look and to my suprise it's a drive sport rider well to my fury I rang them and they told that they gave the name a maverick and that they hold the rights from the company drive that they can rebrand the scooter. Now I was told I cannot return the scooter even when they lied to me when they sold it the person I spoke to was a young ladie who no matter what I said was having none of it very bad service they lie to you till they get the sale THEY SOLD ME A TERMINALLY ILL CANCER PAITENT WITH 1 LEG AND IS RELIENT ON HIS MOBILITY A SCOOTER I DID NOT WANT SO MY ADVICE IS DONT BUY FROM THEM AND IF YOU DO DONT GO TO THE HARLOW STORE AS THEY ARE ALL LIERS
I AM WITHIN 14 DAYS RETURN ONLY USED IT ONCE AND NOW ITS SITTING IN MY GARAGE WHATNA WAST OF MY HARD EARNED AND SAVED MONEY

Marvellous really kind and he is very helpful today when I came in to have a look at some mobility stuff took his time to explain things to me.

My husband purchased an Atto Sport in October 2024. I did bring back to the store a few months later as the folding mechanism consistently got stuck and it was excessively difficult to fold and unfold. I was told, that it being difficult was the way it was and there is a ‘knack to it’.

We have lived with it since, frankly just avoiding folding and unfolding it unless we really need to which makes it not really fit for purpose.

I had to fold it on our recent cruise as it was unavoidable, and the mechanism under the chair appears to have not folded properly and penetrated the footplate. Also the plastic at the base of the seat is cracked due to force needed to fold it.

I brought it in to be looked at again two weeks ago and have heard nothing. No assessment of what’s wrong, no timeline for repair. I have tried calling several times. I finally got through Saturday to be told that the Service team were now seperate and couldn’t help. I was assured they would call me back this morning, but no-one did. I tried to call several times but the phone is never answered. Finally got through again on Wednesday and assured someone would call me back but no did.

I have also emailed twice but both gone unanswered.

This really is unacceptable. This scooter was £3000 and it doesn’t operate as intended, and the follow up service is appalling. My husband is reliant on this equipment and now housebound because of it.

Had a delivery problem but Kerry in Customer Service worked very hard to resolve this.
However Lifestyle and Mobility as a company need to negotiate with their manufacturers to provide proper tracking information about deliveries.

My family member made a purchase of an uncustomised Mobility Scooter. Paid £3000. Her husband who has been diagnosed with Parkinson’s had a good day and tested the scooter in store for five minutes. Within 14 hours she had discussions with her children (one of which is a paramedic) and the Parkinson’s Nurse who advised against the scooter due to recent decline in health and falls (this week fireman had to attend their address at 6am!). They advised against the scooter and she requested that the order be cancelled. Let me reiterate 14 hours of paying the money in store. The order had not even been dispatched. Yet this company are standing firm that she is not entitled to a refund. Their first response was he was fine in the shop (very uncouth and discriminatory given Parkinson’s patients have good and bad days).

I am completely appalled how they have been treated. This is not policy it is exploitation, discrimination and elderly abuse.

Manager Nigel and Stephen could not have been more helpful and patient. It felt as though meeting our specific needs was more important than a sale. Indeed they encouraged us to look at powerchairs elsewhere before making a final choice. We have visited several mobility shops in Dorset and the customer service offered at Lifestyle and Mobility was by far best. We would not hesitate to recommend them.

Jasmine & Justin, in the Harlow Store, go above & beyond... First Class in every respect, with their Advice & Expertise. Incredibly Friendly, Helpful, Supportive, so Professional & knowledgeable. Superb! Thank you so Very Much Guys, &, see you soon....

Jason was an amazingly kind salesperson. He came to our home to trial some wheelchairs for our young daughter and then arranged for us to see a couple of other chairs which he thought might fit our requirements better. The prices he quoted for each chair were very competitive. He constantly kept us in the loop with the delivery updates and came out at the weekend especially to deliver the chair so my daughter could take it to uni. This was incredible personal service and we are very grateful to him for going above and beyond.