the moment Dexter from the Southend department picked up the phone I was filled with confidence and overwhelmed by the knowledge and helpful suggestions he made regarding the purchase of a powercha... Leggi di più
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I have been making enquiries for my father who is 91 and has Alzheimer’s, the advice was as usual fantastic and the staff are always so knowledgeable and friendly. They take the time to explain everyt... Leggi di più
L'azienda ha risposto
Had a nightmare getting delivery sorted out from this company. Placed order about a month ago now and still not received! Chased many times and the person originally sorting it out left, and still wai... Leggi di più
L'azienda ha risposto
Found this great wheelchair & mobility company. I went with the Dietz Sango slimline with many extras the price increased from basic accordingly, then visited by the UK representative for Dietz f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- anche in
- Negozio di divani
- Negozio di letti
- Negozio di mobili per camere da letto
- Organizzazione di servizi e supporto per i disabili
- Servizio di riparazione sedie a rotelle
Scritti dall'azienda
For nearly 20 years, Lifestyle & Mobility have been making day-to-day life more comfortable for thousands of people. Visit one of our UK stores or browse over 5,000 mobility scooters &living aids online, with free next day delivery on selected products! We also offer in-store or home appointments to help accommodate to your needs. We ensure all our staff are experienced and qualified to help you out as best as we can.
Informazioni di contatto
The Victoria Shopping Centre, SS2 5SP, SOUTHEND-ON-SEA, Regno Unito
- 02081597070
- sales@lifestyleandmobility.co.uk
- www.lifestyleandmobility.co.uk
4,4
Eccellente
634 recensioni
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Shocking
My mum purchased a mobility scooter on finance in December and paid it off early. Not long after, a vital part broke. From that moment on, the customer service has been absolutely shocking.
We made endless calls and left multiple voicemails just trying to get someone to acknowledge us. Nobody bothered to call back. In the end, we had to physically go into the store in May because it was the only way to get any response. I spoke to the manager, who took photos of the broken part and promised someone would contact us on Monday. Nobody did.
I had to chase again, and eventually someone arranged for a maintenance man to come out a week later. When he arrived, he said he was only there to take pictures and would return in two weeks to fix it — even though the manager had already taken photos and confirmed what needed replacing.
I called the shop that same evening to say this was unacceptable. We were promised a call back with a closer date. That was 27th June, and we have still heard nothing. I’ve left two more voicemails since then and, unsurprisingly, still no response.
My mum bought this scooter because she struggles to walk due to low oxygen levels. Now she can’t use it at all because it’s unsafe, and the company clearly doesn’t care. If I wasn’t constantly chasing them, my mum would never have been contacted at all.
The initial customer service when purchasing the scooter was fantastic, which makes this even more disappointing. Once they had the money, the support vanished. This experience has been stressful, upsetting, and completely unacceptable.
31 dicembre 2025
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Risposta di Lifestyle & Mobility
Dear Bridget,
Thank you for taking the time to share your experience.
We are truly very sorry to hear how stressful and upsetting this situation has been for both you and your mum. We understand how important it is to have a functioning mobility scooter and are sad to hear that your mother has been left without one for so long.
It is deeply concerning to us to hear that you have had to make so many attempts to obtain an update. This is completely at odds with the experience we want any customer to have. We would like the opportunity to review the full history of the matter and establish the current position regarding the repair.
Please send a message to customerservice@lifestyleandmobility.co.uk with your mother’s full name, and the name of the store involved. We can then locate the relevant records and review this case as a matter of the utmost urgency.
We appreciate your positive comments about the service provided when the scooter was purchased, and we are sorry that your experience since then has left you feeling so disappointed.
Lifestyle & Mobility
Total shambles
Communication
Totally non existent
Untruths and fiction
Stipulating and not doing
67 phone calls made to get one task done
Where by This standard of service
Is Deemed as acceptable
YOU HAVE BEEN WARNED AND ALERTED
3 settembre 2026
Non scritta su invito
customer service poor long time for…
customer service poor long time for communication and unwilling to help
overpriced and not matching as advertised
25 agosto 2026
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Risposta di Lifestyle & Mobility
Hello Pat,
Thank you for taking the time to get in touch.
As per our ongoing communications about the complaint which you have raised, we respectfully disagree with your stance on our Price Match Promise.
As promised, we will always match direct competitors on price if you can find the same product cheaper elsewhere.
However, this is not something which is applied retroactively, and it is not advertised as such. We are sorry for any confusion over this.
With regards to our ongoing communications with you about the other aspects of this complaint, Lifestyle & Mobility do of course appreciate that being told you are ineligible for a refund on a product is not the answer which you wanted.
We remain more than willing to discuss helping you to sell on the product if you still wish to, and you are welcome to continue the dialogue with us about that.
Lifestyle & Mobility
It was great buying the scooter as it…
It was great buying the scooter as it was delivered promptly and all set up ready to go and the gentleman was very helpful showing me how to use the scooter.
HOWEVER. after only a few days the scooter started making a loud clicking/ grinding type noise so I emailed for help and got no answer.
I left it hoping the noise was just a teething noise but it clearly wasnt and has got really loud...people hear me coming from a long way off!
Today I hqve emailed again once to the same email as before and once to servicing. Not confident of a reply I hqve rung the actual store and what I imagine is the overall company contact number only to be either cut off or cut off after a while of ringing and an automated messgae saying the mail boxes are full for both sales and servicing.
This is very poor disappointing after sales service.
Not impressed.
22 agosto 2026
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Risposta di Lifestyle & Mobility
Good afternoon,
Firstly, apologies for any communication issues. We aspire to offer a significantly better experience than the one you have described.
Hopefully, per your most recent communication with the company, we will be able to get this matter resolved quickly and have your scooter performing as it should.
We are committed to putting this matter right and confident that we can do so.
Lifestyle & Mobility
Great service and very helpful
Last month I came with my father to buy a 3 wheeler scooter TA Breeze. Dexter who is the manager was very professional and extremely understanding of my dad’s requirements. There was a couple of issues with the scooter but they sorted them out straight away. Azza the delivery driver was very patient and kind in showing my father the instructions on how to use the scooter. I recommend this company for anyone who has mobility issues.
13 luglio 2026
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Risposta di Lifestyle & Mobility
Hello Karen,
Thank you so much for your wonderful review! It's great to hear that Dexter was so attentive to your father's requirements. Lifestyle & Mobility are also pleased to learn that Azza was patient and helpful when in going over the instructions on how to use the scooter with your father.
Finally, we massively appreciate your offer to recommend Lifestyle & Mobility. Hopefully your father will really enjoy his new scooter and the independence it brings!
Lifestyle & Mobility
Exceptional service on a tight deadline – Kerry & Lee are superstars!
I decided to purchase a TriRide HP16 power attachment for my wheelchair, but I needed to make sure it was delivered before our family holiday to Orlando. This left a very tight window of just 6-8 weeks.
I made an enquiry over email and quickly received a call from Kerry in the sales team. We went through exactly what I needed, and she took the extra time to speak directly to the manufacturer and their logistics team to guarantee they could achieve the delivery in time. Kerry is absolutely lovely and truly went the extra mile. She kept me updated every step of the way and patiently responded to my anxious emails as the delivery date approached.
Today, my HP16 arrived along with all the accessories and options I had asked for. Lee, one of their wheelchair and rehabilitation specialists, came out to deliver it. He took all the time I needed to ensure I was completely happy with the product and confident in how to use it.
End-to-end, this has been perfect service; I honestly can’t think of a single negative! This was a massive purchase for me, and I was really anxious about taking the leap, spending this much money, and doing it all on such a tight timeline. But Lifestyle & Mobility—represented amazingly by Kerry during the ordering process and Lee for the delivery—really came through and demonstrated exactly how customer support should be done.
I wholeheartedly recommend this company and send my huge thanks to the whole team, but especially to Kerry and Lee. Thank you!
6 agosto 2026
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Risposta di Lifestyle & Mobility
Hello Peter,
Thank you so much for taking the time to share such a detailed and wonderful review. We understand what a significant purchase a powered add-on such as the TriRide HP16 is. Particularly with that added time pressure of needing everything delivered and ready for your family holiday to Orlando. And so we’re delighted that we could make the experience as smooth and reassuring as possible.
It’s fantastic to hear about the great experience which you had with Kerry throughout the ordering process. She’s a real credit to the prescriptive product expert team here at Lifestyle & Mobility.
Likewise, we’re pleased that Lee gave you all the time and guidance you needed during the delivery, ensuring that you were completely happy with your new power attachment and felt confident using it.
Kerry and Lee will be thrilled to receive your kind feedback, and we’ll be sure to share it with them. Thanks again for trusting Lifestyle & Mobility with such an important purchase and for recommending us so wholeheartedly. We hope you have an amazing family holiday in Orlando!
Lifestyle & Mobility
Life Changing
Lifestyle Mobility in Thanet. James was wonderful.. He helped me through the process of learning how to control the Sunrise Powerchair. He was friendly, patient and professional in all aspects.
He is a asset to the company. Thank you James.
6 agosto 2026
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Risposta di Lifestyle & Mobility
Hello Doreen,
We're so happy to read your 5-star review! It's delightful that James made the experience of getting used to your new powerchair so smooth. He has a great reputation at Lifestyle & Mobility Thanet for his professional, patient and friendly approach to work. We share your view of him as a real asset to the company and will be sure to convey your kind words to him.
Lifestyle & Mobility
Really great experience
Peter from Lifestyle and Mobility came out to do a service and change the batteries on my powered wheelchair. He was a lovely guy, really personable and helpful. He ran into some issues with my chair, but he kept problem solving until it was all working properly and he also made some adjustments so that the chair fits me better. All in all, I think he went above and beyond!
6 agosto 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Hello Helen,
Thank you so much for your wonderful review! We’re delighted to hear that Peter was so personable and keen to get everything working properly. It’s especially lovely to know that he took the time to make adjustments so your chair fits you better. We’ll be sure to pass your kind words on to him—he’ll be thrilled! Thank you for choosing us.
Lifestyle & Mobility.
Wrong size measured for wheelchair and request to change it ignored
I wrote this review a while ago and was asked to take it down, and I did so thinking that the issue would be resolved but it has not been and is clear now it is not going to be which is incredibly disappointing. I bought a wheelchair through this company with my NHS wheelchair budget, but it was measured incorrectly and is too big. When I asked for this measurement to be changed in line with what the NHS has recommended, my email was ignored and by the time it was responded to, it was too late to change as the chair was being manufactured. I'm stuck with this now for another 4 years with a wheelchair that doesn't fit correctly and rubs into the back of my legs, with my feet not comfortably sitting on the foot plate. I cannot afford to replace it so this is having a big impact on my life. It's fine to ask someone to remove a negative review if you are going to resolve the situation, but there has been zero solution or resolution offered. I wouldn't recommend Lifestyle & Mobility and wish I had used a different company.
6 luglio 2026
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Risposta di Lifestyle & Mobility
Hello,
We are extremely sorry to hear about all this. Please contact us at customerservice@lifestyleandmobility.co.uk at your soonest convenience and we will be happy to make arrangements to finally put this right once and for all.
Be assured that, at Lifestyle & Mobility, we genuinely do care about our customers, and we would welcome the chance to rectify this.
We hope to hear from you soon.
Lifestyle & Mobility
The staff are all extremely helpful and…
The staff are all extremely helpful and caring. They were really quick to fix problems. Kevin was amazing in helping solve the wheelchair issues. Thank you so much!
5 agosto 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Hi Allison,
Thank you so much for your kind review. We’re delighted to hear that our team was helpful, caring, and quick to resolve the issues you experienced. We’ll be sure to pass your lovely feedback on to Kevin—he’ll be thrilled to know he made such a positive difference with the wheelchair support.
Thank you again for choosing us!
Lifestyle & Mobility
Purchased a Nitrum ridged wheelchair…
Purchased a Nitrum ridged wheelchair with help from technician Lenny. Made easy with a home visit to assess me for chair i wanted Lenny discussed needs and wants then a 2nd home visit when chair delivered by Lenny to go over every bit of set up for me personally and demonstrated RGK frontwheel which I have ordered now also. Lenny was a lovely polite guy happy to discuss everything and endure your needs met what you where purchasing. Thank you Lenny and his admin support Vicki who kept ne inform.
13 luglio 2026
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Risposta di Lifestyle & Mobility
Hello Mrs Higginson,
Thank you so much for taking the time to leave such a lovely review for us. It is delightful to learn that Lenny made choosing and receiving your Quickie Nitrum straightforward and comfortable.
One of the key purposes of our home assessments is to ensure that every chair is tailored to the individual user. So it is music to our ears to learn that Lenny was so careful in discussing your needs, personalising the setup, and thoroughly explaining everything during delivery. It is also good to learn that you found it helpful to have the RGK FrontWheel demonstration.
We shall be sharing your kind and generous comments with both Lenny and Vicki.
Last, but not least, we very much hope that you enjoy your new wheelchair!
Lifestyle & Mobility
Great service
Bought a new self propelling wheelchair for my daughter, Lenny came out to us and talked through her needs and helped decide model, sizing etc, was very thorough. Again when came out for delivery Lenny was incredibly helpful and attentive to make sure it was set up just right for her. Fantastic service, would highly recommend.
28 luglio 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Dear Helen,
Thanks for your review. All feedback matters greatly to us, and it is always extremely rewarding to read such positive reviews as yours.
We are delighted to hear that Lenny took the time to understand your daughter’s individual needs and helped you choose the right wheelchair, size and setup for her.
It is particularly pleasing to learn that Lenny’s care and attention continued throughout the delivery, since getting every detail right is so important. Be assured that your praise will be passed on to him.
Lifestyle & Mobility
amazing company with amazing wheelchair assessor Richard
Such an amazing company and a huge thanks to my wheelchair assessor Richard Chiassaro. I did have a few issues at first with my wheelchair and another assessor (who’s no longer there) but thanks to Richard and the lifestyle and mobility team this all got sorted quickly. Richard’s been particularly amazing, helping me sort out problems with my chair that were overlooked by the other guy, chasing things, helping me with fitting a front wheel ready for the 2027 London marathon and helping adjust my chair to make it more suitable after having back surgery. He’s amazing, if anyone needs a whee Assessor ask for Richard.
28 luglio 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Dear Jessica,
Thank you so much for your wonderful comments about Richard and the Lifestyle & Mobility team. They will be delighted to have this excellent review passed on to them.
We are sorry that you experienced some issues initially, but we are delighted that Richard was able to resolve them quickly. Knowing Richard, the Lifestyle & Mobility family are confident that he will have worked tirelessly to ensure your wheelchair was properly adjusted to meet your post-back surgery needs.
We are proud to support you as you prepare for the 2027 London Marathon and wish you every success with your training and, of course, on the Marathon itself!
Lifestyle & Mobility
Richard is amazing
I had an excellent experience at lifestyle and mobility! Richard was incredible with helping me choose the right wheelchair and powered add on. He has offered continuous support while ive been learning to use it! He is fantastic and I highly recommend him!
27 luglio 2026
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Risposta di Lifestyle & Mobility
Hello Dannielle,
Thank you so much for sharing this great review with us. Richard is a great professional and his exceptional product knowledge makes him an absolute credit to the company. I'm sure he'll be delighted to be given this feedback.
Lifestyle & Mobility
Speak to Richard!
I would highly recommend a Lifestyle & Mobility Harlow staff member Richard C, from day one a few years ago, Hayden my son would always come into store with his grandad and Richard would always be there and race him around the store in his chair :).
Now when Hayden got other to take part in the London Mini Marathon, Richard invited him to train with him at Harlow Wheelchair Racing Club, from this Richard see that his chair was not right for Hayden and we have worked with Richard now and ordered his new day chair, Hayden cant wait to be zoom around in it :)
Cant thank you enough Richard for helping support Hayden and also putting us in contact with MakeWay Foundation :)
1 giugno 2026
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Risposta di Lifestyle & Mobility
Hello John,
Thank you so much for sharing such a lovely review and for recommending Richard from the Harlow branch of Lifestyle & Mobility. It is truly wonderful to hear how his relationship with Hayden has grown over the years—from those early races around the showroom to supporting his journey into wheelchair racing.
Richard will be thrilled to read your kind words. His dedication to understanding Hayden’s individual needs, helping him find the right new day chair and connecting your family with the MakeWay Foundation reflects the personal support we aim to provide to every customer. He really is a credit to the company and sets high standards to all those who are lucky enough to work alongside him.
We are so excited for Hayden to receive his new chair and start zooming around in it! We wish Hayden every success with his racing and many brilliant adventures ahead.
Here’s hoping that Richard and the rest of the family here at the company get to play a part in his bright future!
Lifestyle & Mobility
Richard was amazing
Richard was amazing. Really helpful with my son wheelchair. Can't wait to get his new chair. He really understands people needs. Would 100% recommend him.
Thank you Richard
17 luglio 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Hello Stacey,
Thank you for the glowing review. We are so pleased to hear that Richard was able to bring his characteristic professionalism and empathy to helping your son find his perfect chair.
We have passed on this feedback to him, and, as ever, he has been deeply touched by the accolades.
Lifestyle & Mobility
I genuinely cannot speak highly enough…
I genuinely cannot speak highly enough of Lifestyle and Mobility, and in particular Richard, who has gone above and beyond for our family from day one.
Making sure my son's wheelchair was perfect was clearly a priority for Richard. He took the time to ensure everything was fitted correctly, comfortable, and tailored to George's needs. Nothing has ever been too much trouble, and every time we've needed an accessory or had a question, Richard has been incredibly helpful. He has always sourced exactly what we needed, fitted everything for us, and made sure it was all working perfectly before we left.
It's rare to come across someone who cares so much about the people they're helping. Richard's knowledge, professionalism, patience, and genuine kindness have made what can often be a daunting process so much easier. He has always treated us with compassion and respect, and we have complete confidence that George is receiving the very best support.
The customer service and aftercare from Lifestyle and Mobility have been exceptional throughout, and the personal touch Richard brings is something that really sets the company apart. We are so grateful for everything he has done for us and wouldn't hesitate to recommend Lifestyle and Mobility to anyone looking for high-quality mobility equipment backed by outstanding service.
Thank you, Richard, for always going the extra mile—it truly means more than you know.
27 luglio 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Hello Jenny,
First off, thank you so much for taking the time to leave a review. Especially such a heartfelt one. Knowing that you and George have felt so well supported throughout the entire process means a great deal to all of us here at Lifestyle & Mobility
We are sure that Richard will be incredibly touched by the kind words you have used to describe his performance. Richard brings a wealth of experience to his role within our company. We consider him to be a model example of how a Lifestyle & Mobility prescriptive product assessor ought to be. He instinctively grasps the importance of getting every last detail right. Our company is overjoyed to learn of how it is that made the experience simpler and more reassuring for your family.
Richard and the team consider it to have been a genuine privilege to support George and your family on this journey. Lifestyle & Mobility hope that George’s equipment well continue to provide him with the support and confidence which he needs to explore new opportunities in life.
Be assured that our organisation will continue to be there for you whenever we are needed.
Lifestyle & Mobility
Great company and staff
After speaking to several different companies, the team here really stood out and were incredibly helpful.
A huge thank you to Richard, who saved me a lot of money by recommending only what I actually needed. Unlike other companies, there was no pressure or attempt to upsell unnecessary products.
I couldn't recommend these guys highly enough. Excellent service from start to finish!
22 luglio 2026
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Risposta di Lifestyle & Mobility
Hello Chris,
Thank you so much for your kind review! As a rapidly-growing business, positive customer feedback is so important to us. More importantly though, this sort of review is great for staff satisfaction.
Richard, like all our team members at Lifestyle & Mobility, is dedicated to delivering the very best in service and providing the most suitable products (which does not always mean the most expensive) to every individual customer.
We hope to see you again, and, until then, all the best!
Lifestyle & Mobility
The Southend on Sea Lifestyle and…
The Southend on Sea Lifestyle and mobility store has been excellent in supporting me as a new mobility scooter user. Thank you James, Dexter, Azza and Lexi plus all the other staff..I would never go anywhere else. I feel safe and confident with them. Peggy Hart.
25 luglio 2026
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Risposta di Lifestyle & Mobility
Hello Peggy,
We're delighted to hear that you had such a positive experience with Lifestyle & Mobility Southend. Starting your mobility scooter journey can often be an uncertain time. That is why our staff take such care in supporting new users. James, Dex, Azza, Lexi, and the other Southend staff are all dedicated experts and care passionately about every mobility customer's journey.
They will be extremely satisfied to hear you kind words, which we will be sure to pass on them.
Lifestyle & Mobility
Very professional helped with…
Very professional helped with everything me and my family needed and kept in excellent communication throughout the whole experience.
Extra thankyou to Richard who personally help set up my sister's triride and helped her step by step on the ins and outs of what she needs to know about daily use with it 👍🏼
16 luglio 2026
Non scritta su invito
Risposta di Lifestyle & Mobility
Hello Aaron,
Thank you very much for this review. We really do appreciate you taking the time to give Lifestyle & Mobility Harlow such first-class feedback. Richard brings a great deal of first-hand technical expertise to his role and we are lucky to have him onboard as part of our prescriptive mobility product specialist team. It is delightful to hear how amazing you found his customer service to be.
Lifestyle & Mobility
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