Let down again after 1st appointment was cancelled ( same as the previous 2 years). Had text message yesterday stating new appointment today not really enough notice but managed to be here for it. The... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
This engineer arrived on time and was very pleasant with a friendly attitude.He explained what he was here for and went out of his way to make us feel that he was confident in his abilities..
L'azienda ha risposto
Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to r... Leggi di più
L'azienda ha risposto
The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides. Although i got a card... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Informazioni di contatto
Charley Wood Road, L33 7SG, Liverpool, Regno Unito
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Eccellente
9K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
They are really nice and finished the…
They are really nice and finished the work really fast!
14 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Gladys,
Thank you for your feedback. We're so pleased to hear the team were friendly and completed the work so quickly. It's always great to know our customers are happy with both the service and the outcome. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Missed the call but was in and they…
Missed the call but was in and they came back when I rang .
14 luglio 2026
Non scritta su invito
Risposta di Liberty
Good afternoon, Julie,
Thank you for your feedback. We're pleased we were able to get back to you after the missed call and complete the visit. It's great to hear the team responded quickly when you got in touch. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
The gas operator arrived early which…
There gas operator arrived early which suited me. He spent a good hour checking the Combi boiler and left after replacing an essential part,I believe
14 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Diana,
thank you for your feedback, its great to hear everything went well and the part was successfully replaced.
kind regards
Wendy
Sophia Liberty Gas Engineer
Sophia was very nice and friendly and told me all that would be happening, very efficient and good at her job. Made me feel at ease and would be lovely to have her again
14 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Christina,
thank you for your feedback, I'm happy everything went well for you, and our colleague was friendly and informative.
kind regards
Wendy
The engineer that turned up was…
The engineer that turned up was absolutely lovely, efficient and done his job with ease and left swiftly. However. The last 4 appointments where no one turned up was quite frustrating. Im also hard of hearing so I did question if I just didnt hear a knock but the dog didnt even bark. Not even a calling card left. And it reflects on me as a housing association Tennant.
13 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Very professional &respectful of my…
Very professional &respectful of my house , explained everything to me ,,, cleaned up everything before they left , very happy 😁
8 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Debbie,
thank you for your feedback, I'm happy everything went well for you, and our colleague was respectful of your home.
kind regards
Wendy
She took her time to get things right
She took her time to get things right
13 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Kelvin,
thank you for your feedback, I'm happy to hear the job was completed well.
kind regards
Wendy
Very polite gentleman
Very polite gentleman. respected my home . Also completed the job
13 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Tara,
thank you for your feedback, I'm happy everything went well for you and our colleague was respectful of your home.
kind regards
Wendy
Absolutely brilliant.job all done and…
Absolutely brilliant.job all done and dusted.all neat and tidy..filled holes .cleaned up.,very friendly girl x boy...realy pleased.wuth it all.xx
13 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Mrs Whiteley,
thank you for your feedback, I'm happy everything went well for you and our colleague gave a good impression.
kind regards
Wendy
The engineer was so kind and…
The engineer was so kind and professional.
10 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Maria,
thank you for your feedback, I'm happy everything went well for you with our engineer.
kind regards
Wendy
Absolutely very professional service…
Absolutely very professional service professional and excellent engineer thank you.
13 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Christopher,
thank you for your feedback, im happy everything went well for you.
kind regards
Wendy
Cowboy s of a company
Cowboy s of a company. Waiting nearly 2 years to fix a boiler. Absulute useless.
12 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Louis,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Very pleasant man came to do boiler and…
Very pleasant man came to do boiler and gass check. Thank you..
9 luglio 2026
Non scritta su invito
Risposta di Liberty
Good afternoon, Christine,
Thank you for your kind review. We're pleased to hear the engineer was friendly and made the boiler and gas check a positive experience. It's always nice to know our team are providing a service that customers are happy with. We appreciate you taking the time to share your feedback.
Speak soon,
Adrian
Your representative was very professional and engaging
Positive experience all round.
10 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi,
Copilot said:
Thank you for your kind feedback. We're delighted to hear our representative was professional, engaging, and helped make the visit a positive experience. It's great to know everything went smoothly from start to finish. We really appreciate you taking the time to share your experience.
Speak soon,
Adrian
Well done Kai.
Due to a late change in arrangements, I rang Liberty to request a before 11 am visit by the engineer for the annual service. Kai arrived @ 10.10am, he was smartly dressed - even in 30° temperatures; he was friendly, professional, organised and thorough. In my opinion, the very best type of engineer and service we'd all be happy with. Well done Kai and well done Liberty for employing him!
10 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Susanne,
Fantastic news the recent visit went well with Kai.
If you would like an official compliment sending to Kai please send a summary to Feedback@liberty-group.co.uk, Please include your name & address.
Thanks
Paul
Engineer was very friendly
Engineer was very friendly , efficient and left everything has he found it ,, brilliant job
10 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Jackie,
Great to hear.
Thanks
Paul
They was wrong I have email them to…
They was wrong I have email them to inform them I am not available yesterday and have ask change the date not yet confirmed it. I have trying texts with the numbers you left by text I have received But me can’t texts back your side is blocked 🚫 how can I texts if it’s blocked unable access because I am deaf so annoying no access via to communication by texts no by email I am waiting. no visit yesterday ok. I wasn’t home. Thank you. For poor service. Kind regards Jane Enright
10 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Jane,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Nice pleasant man no mess no problem…
Nice pleasant man no mess no problem good job !
9 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Lesley,
Great to hear.
Thanks
Paul
the technician was prompt & efficient…
the technician was prompt & efficient no problem at all
8 luglio 2026
Non scritta su invito
Risposta di Liberty
Good afternoon, Edoneoperations,
Thank you for your feedback. We're pleased to hear the technician arrived promptly and carried out the work efficiently. It's great to know everything went smoothly and without any issues. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Very punctual and polite engineer
9 luglio 2026
Non scritta su invito
Risposta di Liberty
Good afternoon, Ryan,
Thank you for your feedback. We're pleased to hear the engineer arrived on time and conducted themselves in a polite and professional manner. It's always encouraging to know our customers have had a positive experience. Your review is much appreciated.
Speak soon,
Adrian
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