Let down again after 1st appointment was cancelled ( same as the previous 2 years). Had text message yesterday stating new appointment today not really enough notice but managed to be here for it. The... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
This engineer arrived on time and was very pleasant with a friendly attitude.He explained what he was here for and went out of his way to make us feel that he was confident in his abilities..
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Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to r... Leggi di più
L'azienda ha risposto
The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides. Although i got a card... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Informazioni di contatto
Charley Wood Road, L33 7SG, Liverpool, Regno Unito
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Eccellente
9K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
Steve engineer arrived on time as…
Steve engineer arrived on time as notified
Professional and friendly
Explained reason for problem and hopefully rectified it
20 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Chris,
Thank you for your feedback. We're pleased to hear Steve arrived on time, was friendly and professional throughout the visit, and took the time to explain the cause of the issue. It's great to know you felt informed and reassured by the service provided. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Engineer explained in detail the issues…
Engineer explained in detail the issues and options that could solve these. Did not make lots of promises and confirmed that a date would be given to me to complete works needed
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Mrs O
thank you for your feedback, its great to hear everything went well and our engineer was professional and provided you with options hopefully this will be completed quickly for you.
kind regards
Wendy
Amazing service
He showed his name and company top and was so polite told me everything he was going to do. I felt so safe and could trust him. You are so lucky to have a good employee working for you. 10/10 thank you Nicola 10 Connor Crescent Wrexham LL138PR xx
16 luglio 2026
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Risposta di Liberty
Hi Nicola,
thank you for your feedback, its great to hear everything went well and our engineer was professional and provides a good safe service..
kind regards
Wendy
Risposta di Liberty
Hi Gary,
thank you for your feedback, its great to hear everything went well and we provided a professional service.
kind regards
Wendy
Steve the engineer
The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides.
Although i got a card sent through the post informing me of the date of the appointment (and all day slot) not giving much me notice of the visit (less than a week) luckily I was home from work.
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Joanna,
thank you for your feedback, its great to hear everything went well and Steve was professional and provides a good service..
kind regards
Wendy
Professional & quick at getting the job…
Professional & quick at getting the job done.
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer was professional.
kind regards
Wendy
The engineer was very patient with my…
The engineer was very patient with my 82 year old mum
17 luglio 2026
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Risposta di Liberty
Hi M Rowan,
thank you for your feedback, its great to hear everything went well and our engineer gave a good impression.
kind regards
Wendy
Great service
Really friendly..carried his work out efficiently and quickly.
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Cheryl,
Thank you for your feedback. We're delighted to hear the engineer was friendly and completed the work both quickly and efficiently. It's great to know the visit went smoothly and that you were happy with the service provided. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Bring back the last company that did…
Bring back the last company that did the gas safety checks this mob are useless. Spent most of his time on the phone and asking us about the house what's that got to do with a gas safety check told him to hurry up and get out
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Martin,
We’re sorry to hear that you were dissatisfied with your recent gas safety visit. Our engineers should always conduct themselves professionally and keep customers informed about any questions they need to ask as part of their visit. We appreciate you taking the time to share your feedback and will ensure your comments are reviewed by the relevant team to help improve the service we provide. Thank you for bringing this to our attention.
Regards,
Adrian
Good and Ok guys
16 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Kevin,
Thank you for your feedback. We're pleased to hear the team provided a good service and made the visit a positive experience. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
What a lovely friendly man u sent to…
What a lovely friendly man u sent to service the boiler. Turned up on time,very professional and polite .
16 luglio 2026
Non scritta su invito
Risposta di Liberty
Good afternoon, Lisa,
Thank you for your lovely feedback. We're delighted to hear the engineer arrived on time, was professional and polite throughout the visit, and made such a positive impression. It's wonderful to know you were happy with the service provided. We'll be sure to pass your kind comments on to the engineer.
Speak soon,
Adrian
Professional and respected my home
Professional and respected my home . Listened and took on board what I said before checking fire.
15 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Susan,
thank you for your feedback, its great to hear everything went well and our colleague took the time to listen.
kind regards
Wendy
Very polite and professional young man…
Very polite and professional young man He arrived on time and left everything as it was before
15 luglio 2026
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Risposta di Liberty
Hi Mary,
thank you for your feedback, its great to hear everything went well and our colleague was Professional.
kind regards
Wendy
We both reckon that the engineer from…
We both reckon that the engineer from Liberty, did a real grand job.😀👍👍⭐️⭐️⭐️⭐️⭐️
7 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer did a great job.
kind regards
Wendy
Liberty Gas
A man from Liberty Gas came to put a new radiator in my bedroom. He worked cleanly and as fast as he could and did a thoroughly good job.
15 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Jean,
thank you for your feedback, its great to hear everything went well and your new radiator was fitted successfully.
kind regards
Wendy
The engineer Ralph was very friendly…
The engineer Ralph was very friendly and efficient, great service, thank you!
15 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Donna,
thank you for your feedback, its great to hear everything went well and our colleague was friendly.
kind regards
Wendy
Great gas engineer
The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions without using jargon.
It was very difficult to rearrange the appointment. I was ill and unable to get out of bed but not permitted to rearrange so an engineer had a wasted journey, as far as I'm aware they would not have been paid for this which is unacceptable. A massive waste of time and resources. The booking team should be able to adapt.
15 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Arla,
thank you for your feedback, its great to hear everything went well in the end, we can re arrange appointments just not within 24hrs unfortunately.
kind regards
Wendy
Risposta di Liberty
Hi Suzanne,
thank you for your feedback, its great to hear everything went well and our colleague was professional.
kind regards
Wendy
On time good communication
On time good communication.
Job done promptly
15 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Peter,
thank you for your feedback, its great to hear everything went well and the communication was a success.
kind regards
Wendy
Good service and pleasant engineer
14 luglio 2026
Non scritta su invito
Risposta di Liberty
Good afternoon, Diane,
Thank you for your review. We're pleased to hear you received good service and found the engineer pleasant and easy to deal with. It's always encouraging to know our customers have had a positive experience. We appreciate your feedback.
Speak soon,
Adrian
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