The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides. Although i got a card... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The engineer that turned up was absolutely lovely, efficient and done his job with ease and left swiftly. However. The last 4 appointments where no one turned up was quite frustrating. Im also hard of... Leggi di più
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Engineer explained in detail the issues and options that could solve these. Did not make lots of promises and confirmed that a date would be given to me to complete works needed
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Due to a late change in arrangements, I rang Liberty to request a before 11 am visit by the engineer for the annual service. Kai arrived @ 10.10am, he was smartly dressed - even in 30° temperatures;... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Informazioni di contatto
Charley Wood Road, L33 7SG, Liverpool, Regno Unito
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Eccellente
9K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
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he explained what needed doing and…
he explained whatneeded doing and rectified the fault there and then
21 luglio 2026
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Risposta di Liberty
Good morning,
Thank you for your feedback. We're pleased to hear the engineer explained what was needed clearly and was able to resolve the fault during the visit. It's always great to know issues can be put right quickly and efficiently. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
The Engineer has been very helpful
The Engineer has been very helpful. He took all of his time to fix all problems and explained what needed to be done very clearly.
21 luglio 2026
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Risposta di Liberty
Good morning, Patrick,
Thank you for your kind feedback. We're pleased to hear the engineer took the time to thoroughly address the issues and clearly explain the work that was needed. It's great to know you felt supported throughout the visit and were happy with the service provided. We really appreciate you taking the time to share your experience.
Speak soon,
Adrian
Engineer was very polite and friendly
Engineer was very polite and friendly, told me each step he was doing.16
16 luglio 2026
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Risposta di Liberty
Good morning, Annie,
Thank you for your kind feedback. We're pleased to hear the engineer was friendly, polite, and kept you informed throughout the visit by explaining each step of the work. It's great to know you felt well looked after and involved in the process. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Good reliable company
21 luglio 2026
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Risposta di Liberty
Good morning, Tamsin,
Thank you for your feedback. We're delighted to hear you've found our service reliable. Providing dependable support for our customers is something we take great pride in, and we appreciate you taking the time to share your experience.
Speak soon,
Adrian
Two lovely polite gentlemen attended
Two lovely polite gentlemen attended
They were punctual, reliable and very respectful
Would highly recommend Liberty
Thank you
20 luglio 2026
Non scritta su invito
Risposta di Liberty
Good morning, Mrs Nicols,
Thank you for your wonderful feedback. We're delighted to hear the two engineers were punctual, respectful, and a pleasure to have in your home. It's fantastic to know their professionalism made such a positive impression. Thank you for recommending Liberty, it really means a lot to us.
Speak soon,
Adrian
So after weeks if harrasments (16 calls…
So after weeks if harrasments (16 calls and 5 messages in 1 day at one point) and threats of legal action they finally forced their way into my house through lies demanding I have my gas check, no gas in my flat no gas pipes no gas meter, yet they still have to come do a gas check apparently 🤦♂️ engineer was there 10 seconds wondering why he was needed to visit.
20 luglio 2026
Non scritta su invito
Risposta di Liberty
Good morning, James,
Dear [Reviewer’s Name], we would like to sincerely apologise for the distress and frustration caused by your experience. We understand how upsetting it must have been to receive repeated calls, messages, and warnings of potential legal action, particularly when there was no gas supply at your property. This is clearly not the experience we want any customer to have, and we are sorry that we caused you unnecessary inconvenience. Please send an email with you address, full postcode and a brief description of the issues experienced to feedback@liberty-group.co.uk and one of our Feedback Officers will investigate.
Speak soon,
Adrian
Steve engineer arrived on time as…
Steve engineer arrived on time as notified
Professional and friendly
Explained reason for problem and hopefully rectified it
20 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Chris,
Thank you for your feedback. We're pleased to hear Steve arrived on time, was friendly and professional throughout the visit, and took the time to explain the cause of the issue. It's great to know you felt informed and reassured by the service provided. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Engineer explained in detail the issues…
Engineer explained in detail the issues and options that could solve these. Did not make lots of promises and confirmed that a date would be given to me to complete works needed
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Mrs O
thank you for your feedback, its great to hear everything went well and our engineer was professional and provided you with options hopefully this will be completed quickly for you.
kind regards
Wendy
Amazing service
He showed his name and company top and was so polite told me everything he was going to do. I felt so safe and could trust him. You are so lucky to have a good employee working for you. 10/10 thank you Nicola 10 Connor Crescent Wrexham LL138PR xx
16 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Nicola,
thank you for your feedback, its great to hear everything went well and our engineer was professional and provides a good safe service..
kind regards
Wendy
Risposta di Liberty
Hi Gary,
thank you for your feedback, its great to hear everything went well and we provided a professional service.
kind regards
Wendy
Steve the engineer
The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides.
Although i got a card sent through the post informing me of the date of the appointment (and all day slot) not giving much me notice of the visit (less than a week) luckily I was home from work.
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Joanna,
thank you for your feedback, its great to hear everything went well and Steve was professional and provides a good service..
kind regards
Wendy
Professional & quick at getting the job…
Professional & quick at getting the job done.
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer was professional.
kind regards
Wendy
The engineer was very patient with my…
The engineer was very patient with my 82 year old mum
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi M Rowan,
thank you for your feedback, its great to hear everything went well and our engineer gave a good impression.
kind regards
Wendy
Great service
Really friendly..carried his work out efficiently and quickly.
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Cheryl,
Thank you for your feedback. We're delighted to hear the engineer was friendly and completed the work both quickly and efficiently. It's great to know the visit went smoothly and that you were happy with the service provided. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Bring back the last company that did…
Bring back the last company that did the gas safety checks this mob are useless. Spent most of his time on the phone and asking us about the house what's that got to do with a gas safety check told him to hurry up and get out
17 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Martin,
We’re sorry to hear that you were dissatisfied with your recent gas safety visit. Our engineers should always conduct themselves professionally and keep customers informed about any questions they need to ask as part of their visit. We appreciate you taking the time to share your feedback and will ensure your comments are reviewed by the relevant team to help improve the service we provide. Thank you for bringing this to our attention.
Regards,
Adrian
Good and Ok guys
16 luglio 2026
Non scritta su invito
Risposta di Liberty
Good evening, Kevin,
Thank you for your feedback. We're pleased to hear the team provided a good service and made the visit a positive experience. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
What a lovely friendly man u sent to…
What a lovely friendly man u sent to service the boiler. Turned up on time,very professional and polite .
16 luglio 2026
Non scritta su invito
Risposta di Liberty
Good afternoon, Lisa,
Thank you for your lovely feedback. We're delighted to hear the engineer arrived on time, was professional and polite throughout the visit, and made such a positive impression. It's wonderful to know you were happy with the service provided. We'll be sure to pass your kind comments on to the engineer.
Speak soon,
Adrian
Professional and respected my home
Professional and respected my home . Listened and took on board what I said before checking fire.
15 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Susan,
thank you for your feedback, its great to hear everything went well and our colleague took the time to listen.
kind regards
Wendy
Very polite and professional young man…
Very polite and professional young man He arrived on time and left everything as it was before
15 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Mary,
thank you for your feedback, its great to hear everything went well and our colleague was Professional.
kind regards
Wendy
We both reckon that the engineer from…
We both reckon that the engineer from Liberty, did a real grand job.😀👍👍⭐️⭐️⭐️⭐️⭐️
7 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer did a great job.
kind regards
Wendy
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