Let down again after 1st appointment was cancelled ( same as the previous 2 years). Had text message yesterday stating new appointment today not really enough notice but managed to be here for it. The... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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This engineer arrived on time and was very pleasant with a friendly attitude.He explained what he was here for and went out of his way to make us feel that he was confident in his abilities..
L'azienda ha risposto
Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to r... Leggi di più
L'azienda ha risposto
The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides. Although i got a card... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Informazioni di contatto
Charley Wood Road, L33 7SG, Liverpool, Regno Unito
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Eccellente
9K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Service
Arrived on time.
Quick job. Left everything clean and tidy.
27 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Sarah,
thank you for your feedback, its good to hear the job was carried out efficiently.
kind regards
Wendy
Risposta di Liberty
Hi Elaine,
Wonderful to hear.
If you would like an official compliment sent to Sophia, Please send an email to Feedback@liberty-group.co.uk with a brief summary.
Thanks
Paul
Risposta di Liberty
Hi Michael,
Great to see we met your expectations.
Thanks
Paul
Very nice chap
Very nice chap, polite and Courteous, and i must add that the ability to do the job on a Saturday is fantastic, thank you.
25 luglio 2026
Non scritta su invito
Risposta di Liberty
Hello Andrew,
Glad we have met your expectations.
Thanks
Paul
I had my Annual Gas check today
I had my Annual Gas check today, by Liberty. The young man who came to do the work was lovely and explained what he was going to do; he was tidy and of clean appearance, whilst also being professional. The job didn’t take long to do, he left the area he worked in, clean and tidy afterwards. Thank you.
24 luglio 2026
Non scritta su invito
Risposta di Liberty
Hello June,
Great to hear.
Thanks
Paul
Arrived on time
Arrived on time. Worked efficiently and was polite. Thankyou
21 luglio 2026
Non scritta su invito
Risposta di Liberty
Hello Andsoon,
Wonderful, Great to hear.
Thanks
Paul
The engineer was very polite
The engineer was very polite, on time and got the job done ✔️
24 luglio 2026
Non scritta su invito
Risposta di Liberty
Hello Lee,
Great to hear.
Thanks
Paul
Followed my desired instructions…
Followed my desired instructions regarding knocking. In and out quickly and work don
23 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Kenneth,
thank you for your feedback, I'm happy everything went well and the job was completed quickly for you.
kind regards
Wendy
Risposta di Liberty
Hi Jacek,
thank you for your feedback, I'm happy everything went well.
kind regards
Wendy
Risposta di Liberty
Hi Nigel,
thank you for your feedback, I'm happy our team are quick and efficient.
kind regards
Wendy
On time & didn't take long
23 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Becky,
thank you for your feedback, I'm happy to hear we were on time and didn't take to long.
kind regards
Wendy
Excellent service and all staff very…
Excellent service and all staff very friendly serviced my boiler quickly and efficiently thankyou
23 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Pauline,
thank you for your feedback, I'm happy our team are polite and efficient.
kind regards
Wendy
Polite and professional
Polite and professional. Thank you for being so respectful of peoples homes.
23 luglio 2026
Non scritta su invito
Risposta di Liberty
Hi Carole,
thank you for your feedback, I'm happy our colleague was polite and respectful.
kind regards
Wendy
The engineer was polite quick and…
The engineer was polite quick and knowledgeable.
21 luglio 2026
Non scritta su invito
Risposta di Liberty
Good afternoon, Robert,
Thank you for your feedback. We're delighted to hear the engineer was polite, worked efficiently, and demonstrated their knowledge throughout the visit. It's always reassuring to know our customers feel confident in the service they've received. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
he explained what needed doing and…
he explained whatneeded doing and rectified the fault there and then
21 luglio 2026
Non scritta su invito
Risposta di Liberty
Good morning,
Thank you for your feedback. We're pleased to hear the engineer explained what was needed clearly and was able to resolve the fault during the visit. It's always great to know issues can be put right quickly and efficiently. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
The Engineer has been very helpful
The Engineer has been very helpful. He took all of his time to fix all problems and explained what needed to be done very clearly.
21 luglio 2026
Non scritta su invito
Risposta di Liberty
Good morning, Patrick,
Thank you for your kind feedback. We're pleased to hear the engineer took the time to thoroughly address the issues and clearly explain the work that was needed. It's great to know you felt supported throughout the visit and were happy with the service provided. We really appreciate you taking the time to share your experience.
Speak soon,
Adrian
Engineer was very polite and friendly
Engineer was very polite and friendly, told me each step he was doing.16
16 luglio 2026
Non scritta su invito
Risposta di Liberty
Good morning, Annie,
Thank you for your kind feedback. We're pleased to hear the engineer was friendly, polite, and kept you informed throughout the visit by explaining each step of the work. It's great to know you felt well looked after and involved in the process. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Good reliable company
21 luglio 2026
Non scritta su invito
Risposta di Liberty
Good morning, Tamsin,
Thank you for your feedback. We're delighted to hear you've found our service reliable. Providing dependable support for our customers is something we take great pride in, and we appreciate you taking the time to share your experience.
Speak soon,
Adrian
Two lovely polite gentlemen attended
Two lovely polite gentlemen attended
They were punctual, reliable and very respectful
Would highly recommend Liberty
Thank you
20 luglio 2026
Non scritta su invito
Risposta di Liberty
Good morning, Mrs Nicols,
Thank you for your wonderful feedback. We're delighted to hear the two engineers were punctual, respectful, and a pleasure to have in your home. It's fantastic to know their professionalism made such a positive impression. Thank you for recommending Liberty, it really means a lot to us.
Speak soon,
Adrian
So after weeks if harrasments (16 calls…
So after weeks if harrasments (16 calls and 5 messages in 1 day at one point) and threats of legal action they finally forced their way into my house through lies demanding I have my gas check, no gas in my flat no gas pipes no gas meter, yet they still have to come do a gas check apparently 🤦♂️ engineer was there 10 seconds wondering why he was needed to visit.
20 luglio 2026
Non scritta su invito
Risposta di Liberty
Good morning, James,
Dear [Reviewer’s Name], we would like to sincerely apologise for the distress and frustration caused by your experience. We understand how upsetting it must have been to receive repeated calls, messages, and warnings of potential legal action, particularly when there was no gas supply at your property. This is clearly not the experience we want any customer to have, and we are sorry that we caused you unnecessary inconvenience. Please send an email with you address, full postcode and a brief description of the issues experienced to feedback@liberty-group.co.uk and one of our Feedback Officers will investigate.
Speak soon,
Adrian
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