Halfords Autocentres Recensioni 135.438

Please do not trust Halfords Autocentres, they do not know , what they do, and they can damage your car , they can not even service the bicycle, they are not qualified, I have bad experience with Halford Autocentres in Walsall, , The Manager , Mr Mo, should open the Kebab shop, not servicing cars

Bought a dash cam plus in-store fitting online through Halfords. Price for a good quality dash cam seemed reasonable, as was in-store fitting charge of £99.
Turned up a few mins late after appointed time, and it took 5-10 mins more for fitter to appear. He asked me what car it was, and said he needed to take a look as some variants of the model are more complicated than others. He took a look, and told me that he couldn't do the job on the day - it would run over the allotted 2 hr time slot even if we'd started on time - so he'd need to book me in for another appointment; the earliest appointment is in 3 weeks time.
I pointed out that when I ordered the dash cam and booked the fitting, I did not have to give any information in respect of the car, model, variant etc; he agreed that was the case and said it was one of the biggest frustrations of his job, and that this had been fed back to "head office" on numerous occasions.
IF ANYONE OF ANY INFLUENCE IN HALFORDS HQ EVER BOTHERS TO READ THIS, PLEASE AMEND YOUR ONLINE BOOKING SERVICE SUCH THAT YOU COLLECT RELEVANT VEHICLE INFORMATION AT THE POINT OF BOOKING, AND SO DON"T WASTE CUSTOMERS' TIME & FUEL, AND FITTERS' TIME ON APPOINTMENTS THAT CAN"T BE FULFILLED.

Went to Halfords Horsham to get a relay and fuses. I. Have problems walking and find stair difficult they put all the cycles on ground floor and the car part on first floor which is silly. Most people that can ride cycles are ok with the stairs. I did manage to get up the stairs and get what I wanted but struggled to go back down. The staff sore I was struggling but just ignored me. Will not use Halfords again

Booked and prepaid for four premium tyres and wheel alignment at Halfords Autocentre Banbury. Received full booking confirmation with a specific date and time.

Arrived for the appointment only to be told the wheel alignment machine had been broken for two days.

So Halfords knowingly accepted payment, maintained the booking, and allowed me to make a completely unnecessary 35-mile round trip despite already being aware that a key part of the booked service could not be provided.

The wheel alignment was the only reason I booked an in-centre appointment. Had I only needed tyres, I would have used mobile fitting instead.

I rearranged work commitments and wasted over 90 minutes of my time for an appointment that Halfords already knew could not be fulfilled.

No attempt was made to contact me in advance.

What made the experience worse was the dismissive attitude when I reasonably questioned why nobody had informed me before I travelled.

To be fair, the refund was processed promptly after I complained. However, Halfords refused any goodwill gesture whatsoever and hid behind a policy of not compensating for customer time or inconvenience, despite this entire situation being completely avoidable with a simple phone call.

Mistakes happen. Equipment fails. But knowingly allowing prepaid customers to attend appointments that cannot be honoured, without warning them, is poor operational management and poor customer service.

Very disappointing experience.

Trying to get a refund on order no A978B012010 for two tyres since 20 April. Two visits to the chat room where refund was supposedly actioned, but as yet not forthcoming. Last time I bother Halfords with my custom, better stick to Kwik Fit. Maybe a "human" is monitoring this site and will get in touch!

ZERO STARS AVOID HALFORDS GO TO A LOCAL INDEPENDENT GARAGE WHO WILL RESPECT YOU ANS GIVE YOU PROPER CUSTOMER SERVICE

DO NOT BUY THERE MEMBERSHIP SERVICE.

Extremely poor experience at Halfords Autocentre Cambridge Clifton Road I booked an MOT using my Halfords Premium Membership (which clearly includes a FREE MOT) and received confirmation by email.

When I arrived, my appointment had been cancelled without any notice no call, no email.Head office rebooked me for the next day.

I dropped my car off and returned 90 minutes later, only to be met with very poor customer service. No greeting, no professionalism. I was then told I had to PAY for the MOT, despite clearly showing proof that it was included in my membership.

Two staff members refused to accept this and said THEY would contact head office, but I would need to wait up to 2 hours for confirmation. Completely unreasonable.

Only when I started documenting the situation did their attitude suddenly change and they apologised.

I also tried to raise a complaint and was cut off three times by customer service.

Avoid this branch and think twice about Premium Membership – it’s not honoured properly.

I AM NOW OUT OF POCKET £54.85

And below is there response

Auto response from Halfords says it all they address me in someone else name!

Hi Courtney,

Thank you for taking the time to leave us a review regarding the service provided. We appreciate all feedback, as it helps us to improve the service we deliver. We understand how disappointing it is that we did not meet our high standards on this occasion and we would love to put things right.

If you would like to discuss this further, please contact us using the following link, including any helpful information like booking reference, email address, etc. This will help us ensure we can resolve your issue quickly:

We hope to hear from you soon.

Thank you
Courtney

Had a tyre fitted and a 'Health review' The review showed the depth of tyre tread on a tyre as 5mm, 5 weeks later the MOT showed that the edges of the tyre on both sides were dangerously low. The health report looks great in principle and there is even photos but the photos were just pointless (not photos of anything significant, not even the tryes!) . My car alarm was going off when I went to collect the car. They ticked a box saying road test done but this wasnt true. The report is just a box ticking excersize and potentiall dangerous.

Review: A Systematic Failure in Service and Support – Avoid Halfords Autocentres

Rating: ★☆☆☆☆ (1/5)

My recent experience with Halfords Autocentres was an exercise in frustration, defined by a broken online system, incompetent customer service, and a complete lack of technical flexibility.

Digital and Booking Nightmare
The ordeal began on their website, which I can only describe as dysfunctional. Immediately after booking a set of tires, I received an error message via email stating that a problem had occurred and I needed to contact customer service. This set off a five-day saga of stress. I made over 20 calls and spent hours on hold, yet I still couldn't get a straight answer on whether my booking actually existed. The system is so unreliable that I eventually had to book a backup slot through National Tyres just to ensure I wouldn't lose my appointment time.

Incompetent Customer Support
The customer service experience is arguably worse than the website. The agents seem completely lost and lack the tools or knowledge to resolve basic issues. There is a glaring lack of communication between departments; remarkably, they are unable to transfer calls internally. Every time a new department was needed, I was told to hang up and redial. This "siloed" approach is incredibly outdated and shows a total disregard for the customer’s time.

Rigid Maintenance Policies
To top it off, once at the center, they refused to perform a simple tire rotation. Rotating less-worn rear tires to the front is a standard way to extend tire life and save money, yet they refused to accommodate this request. It felt less like a service center and more like a corporate machine designed to maximize sales rather than help the driver.

Verdict
Between a "disgusting" online interface, a customer service team that is effectively useless, and an average level of physical service, Halfords Autocentres is a company I can no longer trust. Save yourself the hours of phone calls and go to a provider that actually has a joined-up system.

I walked into Halfords Autocentre at Leppings Lane in Sheffield asking for help as I have a puncture and am driving to Telford on Tuesday. I said can you help me and explained and the guy behind the desk just replied "No".

My husband pointed out they are advertising a mobile service and he replied, "Yes but you have to book online". Nil customer service.

Spent £260 in Kwik Fit instead then.

I had a shocking experience with Halfords Hardwick after a battery replacement on my SEAT Ateca (2021) on 28 December 2025. They fitted the wrong‑capacity battery (65Ah instead of 59Ah) and refused to perform the required battery coding, even when I specifically asked for it. The technician simply plugged in a device, cleared the errors in front of me, and claimed everything was “done.”From that moment, my car began suffering serious electrical faults: low‑voltage warnings, immobiliser not recognised, the vehicle going “sleepy,” and multiple system errors while driving. again i went their and they were doing 10‑point check instead of battery issue also it was clearly not carried out just emailed marked as “Passed” with no evidence infront of me.
After repeated complaints,with hard wick refused I was pushed to the King’s Lynn branch, where they confirmed the new Yuasa battery needed charging again — only three months after installation. Despite this, the same issues continued.Worse still, my infotainment system crashed immediately after Halfords’ work: Wi‑Fi shows “Internet not available,” user profile won’t sync, factory reset fails, online services and Full Link stopped working, and vehicle security features relying on online connectivity no longer function. this is consistent with incorrect battery coding or voltage drop during Halfords’ procedure, which caused the OCU and MIB3 gateway to lose configuration.This negligence has caused months of electrical instability, loss of security features, repeated inconvenience, and significant mental stress. My vehicle is now partially unusable because of Halfords’ poor workmanship.
Extremely disappointed and strongly advise avoiding this service.

I had a replacement bulb fitted in my car. Adrian was efficient friendly and very professional. I had a great experience.

To whomever it may concern,

Hello,

I am writing this review to inform you of my experience during a recent visit to the Halfords Autocentre (The Leicester Aylestone Road branch [463 Aylestone Road]).

On Friday (2nd Jan 2026) I had visited the autocentre for some work required to the rear drivers side wheel specific to the TPMS sensor.

Initially I had visited ‘Mr Tyre’ which is a Wheel and Tyre specialist located next door to the Halford Autocentre, unfortunately they could not help because of certain equipment to component limitations. So I decided to drive home.

It was then when I had noticed the Halfords autocentre centre, so I pulled in. I am extremely disappointed… at myself, for not visiting this autocentre previously given the fact that your employees at Leicester are setting the standard for exceptional behaviour, skill and customer service

Upon my arrival I was greeted by Aaron (Assistant manager) who was very pleasant and arranged a slot for me for the following day. Whilst discussing the work required to Aaron he was very happy to cover all of my questions (of which I had several), but also reassured me that the job will be possible and introduced me to the technician that would be carrying out the work (His name is Nabs). In addition to this Aaron provided the quote for the job which was not only competitive but better than all other garages that I had previously contacted.

On the following day I arrived at my scheduled time of 11:30am, the autocentre was extremely busy and I expected my waiting time to be very long. On this occasion I met Simon (Centre Manager), Again an extremely polite speaking pleasant individual. Simon informed me of the work on-going at the time eluding to a potentially longer waiting time which was very helpful as it allowed for my day planning. In the end the wait time was less than expected and the work on my car commenced.

I completely understand sometimes when customers stand over a workman it can be intrusive and can hinder the progress, I did exactly that.. I stood with the technician Nabs whilst he meticulously checked things over before starting any work, I asked several questions which he happily answered all whilst carrying out the work on my car, a true multitasker. From my time spent talking to Nabs and watching his work I could clearly see he is a knowledgeable and experienced employee, usually I perform all of my vehicle work myself as I have a certain standard I feel only I can uphold but in this instance Nabs performed the task better than I could have (something I do not admit to easily). The job was completed to a fantastic standard.

I have found that such professional behaviour, knowledge and experience is not readily available, and given it was the day after new years, which is typically a busy working day in general, it was even more impressive. The competitive pricing that Halfords offers is yet another bonus, I will definitely be coming back and will be recommending to friends and family.

Simon (Centre manager), Aaron (Assistant manager) and Nabs (Technician and Acting manager on Sunday), have gone above and beyond to ensure high standards are met, please join me in congratulating them, I would hope a large corporation like Halfords will deliver some form of recognition to them for their efforts. I will be checking up with the autocentre in due course to see if this review has been conveyed to the three members of staff.

Good reputation of a company relies on individuals like these and the initiatives they take.

Kind regards

Ray

My review relates to Halfords Garage Services, Byfleet, Surrey.
Realised I had a tyre puncture after 4pm on a Wednesday, knew I needed the car for work the next day and so was concerned. Drove car to Halfords Garage Services, Byfleet and was seen straight away. Car taken in, and problem seen to and sorted in 1/2 hour. Communication excellent, I was informed of possible outcomes at the start (repair - cheaper, replacement - more expensive). I felt reassured and felt that the service manager/staff were trustworthy. This impression was justified as the tyre was repaired rather than replaced - they could have easily just decided on the more expensive option to boost sales! Would definitely use again! Thank you!!

Poor communication. Poor and rude manager. Poor customer services both at the centre and over the phone. When you complain noone bothers getting back to you. Why would I ever spend money at their auto centre again? The answer is simple. I won't.

I booked my car into Halfords Garage Services Charlton in London today for an air conditioning diagnostic and regas.

After inspection, I was informed that the compressor was faulty and quoted over £700 for repairs, which I
declined.

What’s unacceptable is that I was still charged for the regas when I collected the car. I was told they had gone ahead and filled the system with gas anyway “in case” I wanted to take it for repair elsewhere.

This is completely unreasonable. If the compressor is faulty, the air conditioning system cannot function properly, making the regas effectively pointless.

Carrying out and charging costumers for this work without properly explaining or getting clear consent is not acceptable.

I ended up paying for a service that provides no benefit and does not address the actual issue. This feels like poor practice and a lack of transparency. I would expect a professional garage to clearly explain the situation and give the customer a choice before proceeding with unnecessary work.

Very disappointing experience, and I would not trust this garage again.

I wish I could give -ve star here.
I had my car battery changed on 29-Dec-2025 at Halfords Autocentre Hounslow, 2 Staines Rd, Hounslow TW3 3LL
The battery has two(02)Years of warranty.
It is only 4 months now and i am getting some warning and error messages on battery.
I went to the given garage and shown them error today, they said you need to book an appointment for diagnosis with 59GBP and then will look into your issue.
When i asked them, the error message is clearly says issue with battery.
They said, no you need to book diagnosis by paying that money, then only will see the issue.
I asked another question that let's say you run the diagnosis and you found the issue with battery, will you return my 59GBP, they said no.

Note that, I am having premium membership and it is active.

Vicky was really helpful, and just a great member of staff on the team, help me fit my wipers after getting the wrong ones and good with selling extra loving the new carperfume a credit to the team.

I used Halford's mobile tyre fitting service for two new front tyres.
Nice fellow named Ollie did the job.
Excellent service, I'm very happy with the work.

136k reviews and only 2 stars! Makes you wonder how a company that care so little about their customers still exist. Booked a tyre appointment with 72 hours notice. Arrived at the appointment to be told they haven’t got them and don’t have any alternatives. Not notification to stop me arriving, they simply don’t care. Bournemouth branch.

Orpington Halfords
Had to have a tyre replaced and I must say the whole experience was good .
Like many companies they are probably experiencing a shortage of staff but they managed it well. The lady behind the counter Electra was very calm and professional, as were the others
Well done Alan