Halfords Autocentres Recensioni 135.610

I had brakes done at the Chiswick branch. The biggest mistake I have made. Since day one I had problems. Loose water shields, then vibrations. They said no fault found. I went back 3 times. They did improve it but not totally. Still vibrating when braking only. They also said i don’t use the brakes enough then said rust, then said it was that’s the way VW cars are. Total RUBBISH. I’d say faulty parts. I’ll never use them again. June 2026 going into VW to be sorted.

Went to the Aintree to get a rear reverse light fitted, the young lad who served me was excellent, brilliant customer service, knew his stuff. Great experience.

If I could rate -1 star I would. My experience relates to High Wycombe autocentre Desborough Road! I booked my car for an MOT on the basis of Halfords' reputable name. I will never take my car to this centre again and never recommend it. Gavin at the front desk was the most rudest person I have come across in many years - he as abrupt, dismissive and rude - in person and over the phone when I tried to rebook my car. He needs customer service training!!

My car needed some work from its last MOT, so I booked it in for those repairs. However, once work was started it brought to light other things that required attention. I was kept informed of all that was needed throughout the day of the work being done. At one point, it looked likely that the car wouldn't be ready for close of play. However, the particular part that looked likely to only be available the next day was delivered in time for the mechanic to be able for do same day. As I really needed my car for work the next morning, it was greatly appreciated.
Would like to mention individual names as they were so helpful and informative. Tom and Ben in the office and the technician was Tim.
All of whom are a credit to your company. Fantastic service all round and really appriciated. Brilliant! Preston riversway !!!

Wallasey what a joke car was booked in 12-30PM they didn’t look at it till 4-30 and couldn’t do the tracking corner garage did it next day and couldn’t see the problem The price was ridiculous high,never again light bulbs that’s it.1 out of 10

I had previously used Halfords store for cycle parts and found the experience good so thought I would try the autostore for new tyres and sort my car's wheel alignment. Long story short, no wheel alignment done, no free brake check and they ruined a wheel cover in changing the tyres. Guy at the garage was honest with what had happened. He also explained Halfords shouldn't have accepted my online order as they didn't have the set up. After a a call with a nice lady at Halfords customer support I was told to email my complaint to get compensation for my costs. Two weeks later I heard nothing, so emailed again. Got a return email to say my case is closed.

Went into Redditch Halfords to get new reg plates fitted. Josh and Nigel made the whole experience an absolute pleasure. Josh was helpful and friendly and even helped me fix my glasses when the screw popped out! Excellent customer service and both clearly loved providing the best of customer care.

Worst experience from Halfords fort William garage, Scotland. There is a grumpy guy with rude attitude who attends the calls and he is even not interested to help us. Never ever go there. I will never give them any business and won't let anyone known to me go there.

Big mistake, I took my car for a brake check as the pedal was soft. Appt at 0830 but told I had to leave the car. I called at 1230 to be told not started the job yet. Got a call at 1530 to say car ready and they had done nothing. They did not even look at the brakes as the wheel covers had ties on the and they were still in place. I would not trust the manager who is just not interested in his customers and as it was a free brake check I was expecting at least some documentation on the state of the brakes such as discs and pads etc. Avoid this branch in Blackpool. The mechanics did not even do anything as I guess as it was a FREEbrake check and they would not earn their bonus. Please avoid this garage as they just don’t care at all. When I suggested could the brakes need bleeding and they said they were not able to do this in case they break something. That just tells you the quality of the staff here.

I booked my car in for MOT and warranty work, only to receive a phone call telling me they would not carry out the MOT unless I first paid for a service. Feeling I had no choice, I agreed and paid for an interim service.

After the MOT, I was contacted and told that the car had failed and that the work required would cost just under £900. During the call, it was implied that all of the advisories listed were failures, which was misleading and caused unnecessary concern.

To make matters worse, I was then told that my car had no coolant whatsoever. This was surprising given that I had literally just paid for an interim service. When I asked whether coolant top-ups were included, I was told they were not because it was only an interim service. After checking the company’s own website, I found that coolant top-ups are in fact included as part of their interim service. I called back and pointed this out, at which point they agreed to top it up.

Overall, the experience felt misleading from start to finish. Being pressured into paying for a service before an MOT, being given confusing information about the MOT results, and then having to challenge staff on what was included in the service I had already paid for left me with very little confidence in the dealership. Unfortunately, I would not recommend them based on my experience

Halfords Autocentre in Llanelli
I have been going to these for a while now and I cannot rate there service enough if there had been 6 stars I would have given that .
A big massive thankyou for their help and support to Anthony, Rhrodi and team I will not go anywhere else

I would never use Halford's MOT Garage in King's Lynn again. My warranty company, Motor Easy, booked and paid for my car to be MOT’d at Halford’s on the 29th May 26. The service desk was very slow because the two service staff were on the phone with customers and did not prioritise customers waiting to book their cars in. This was the case every time I visited this Company. My car failed its MOT due to a warning light on the dashboard. They refused to give me my failure notice and advised me not to drive the car. They stated they could not repair my car or explain how to get my car home. They could not recommend how I could get my car repaired so it could pass its MOT. My warranty company, Motor Easy, couldn't either.
When I collected my car, there was oil and grease on the driver's seat. I complained to the service desk staff at Halford's, and they said they were sorry and would speak to the MOT mechanic. I had no follow-up from the service desk staff. I telephoned my usual MOT centre, and they recommended an Auto Electrician who diagnosed a failed coil pack and replaced it. He was bewildered why Halfords said not to drive the car, or why they could not diagnose and repair such a simple issue.
I found the experience with Halford’s poor and the staff incompetent. I had to clean my car and organise the repairs myself.
Save yourself the heartache and go to a decent MOT garage

Always a great service from Halfords. They have fixed 2 of my tyres over the last year and they have always been so quick and reliable. Thank you Halfords!

BOGNOR REGIS. Friendly assistant helped my wife set up her new Dashcam. (purchased from another Halfords)
Great service.

Went in to the Leighton Buzzard store for a faulty brake light and was helped by a new member of staff - Izzy. She went out of her way to sort my issue, as it became rather troublesome.she was friendly, polite and helpful. Got it sorted despite the issues.

Izzy is a credit to the company

I would like to thank the 3 members of staff who went out of there way to help with a flat tyre at your bognor regis branch. The helpful experience I had will make me use halfords for my mot etc.. I know nothing about cars and in 30 years of driving have never had a flat tyre..thank you again..

Had MOTCarholme rd Lincoln 12/6/26
Verygood service from bruce and mike .
Needed some work, parts not on site so
they werw ordered and delivered in the
hour.work carried out immiediatly,and
was on my way. Vèŕy plèased all round.

Took my car in for a service and MOT at the centre in Cirencester after having used Halfords last year. Dropped my car off at the designated time 8.15am and left the keys with Andrew. I was informed the MOT was at 9.15 and they would keep me updated.Didn't hear anything from them all day so phoned at 4pm and was informed my car was not ready. They finally phoned at 5pm to say it was ready to be collected. On collection I was given keys to a vehicle that were not mine. I was told by the person who I'd dropped them off with that they were my keys. I insisted that they were not mine and that mine had a key ring on. I was told they didn't have a key ring on when they were dropped off. It was suggested that I must have taken the key ring off and left it in my car. When he saw my house keys he suggested I must have put them with them. I stood my ground that the keys were not mine and was then told that I had not dropped my own keys off in the morning and that he remembered a man dropping off my keys ??? I challenged him and told him that I had dealt with him that morning and it was indeed me who had dropped the car off not anyone else.
A quick search was had for other keys but none were found. Eventually the person serving me came out to look at the cars outside, asked which was mine and then used the car key he had said was mine to see if it would open it. It opened the car next to mine.
I asked for my key and was then told they didn't know where it was. Another search and still no key. They then phoned the technician who had worked on my car to discover he had taken them home with him??? No apology to me for anything from the staff at the centre. However when my husband joined me later to see why I was delayed they apologised to him for the mix up. The correct keys were eventually returned to me with the key ring but no apology or acceptance of accountability for what had happened from the staff at the centre only from the technician for taking them home. I felt that the person who was on front of house had a terrible attitude towards me, questioning what I knew to be true and making me feel as if I didn't know what I was doing or saying. He actually suggested that I was lying about having dropped my car off in the morning. I felt that his attitude towards my husband was very different as he apologised to him rather than me. I very much question his customer service skills and if he cannot conduct himself in a respectful manner towards customers then perhaps he shouldn't be working front of house.
I decided to take this matter up with Halfords Customer Service Department the next day.
They showed themselves to be no better. I chased them over several days with phone calls and emails. All I got was an acknowledgement of my complaint and a note to say it would be investigated. Within just a few hours I had another email to say the complaint was resolved and the case closed ???? No discussion or further feedback with me. I phoned and emailed again to get the case reopened (which it was) asked for the named customer service agent to contact me only for the case to be closed again almost immediately. It felt as if my complaint was being dismissed and not followed up. In my last contact to them I informed them I would be taking my complaint to the Resolution Centre and if that failed to the Autocentre Arbitration Centre.
I can't believe that this company is allowed to operate in this way. I would avoid at all costs.

A poor experience from a reputable brand. Ordered a dashcam to be fitted at home. Paid for a slot, received two txt messages reminding we need to be available, and that the fitter would call ahead. They didn't call ahead, but when they arrived, the said they couldn't fit it, because 'it was raining a bit' and that we'd have to rebook. When I enquired why, it was because 'rain might get in the fuse box'. When I pointed out that this was in the glove box, they agreed to proceed if I signed a waiver. The waiver was a blank piece of A4, with signature and name boxes hand written on it. Nothing else. The fitter was a tyre fitter. 2 clues here. He was covered head to foot in rubber and grease marks and his van, and he were not Halfords, they we're wefitanytires.Com (I made that name up to avoid their embarrassment). Contacted Halfords customer support to ask some questions, such as why allow a home booking? If it gets cancelled with absolutely no notice, because it's driseling? There response? We'll be in touch within 7 days. They haven't been. The moral here is check carefully what you are being told by the wb site.