Halfords Autocentres Recensioni 

Ordered and paid for 5lts antifreeze online paid with apple pay didn’t get an email or text went next day Coalville branch didn’t now anything sent me to national tyres auto centre as they own it nothing back to Halfords still nothing so 5 days later £21 out of pocket and no assistance to get it back terrible company

I took my car in because the wipers don’t work. I was quoted £750 for a new front wiper motor for my 2015 VW Polo. I looked up the cost of a new motor on their website and the part they recommended and had to order in for my car is around £190 which is already more expensive than the ones I found from other sellers. What a joke to then quote £750 and worst of all it is apparently a 1 hour job max.

Worst experience at Halfords Farnborough branch.
You will keep loosing customers this way.
We needed help to choose a suitable roof bars for our car. At first we were told they can fit at 1 o’clock and when we agreed they said they are double booked at 1 and were asked to come back at 3.
When we asked for help to choose the roof bars and the bike rack. They said come back at 3 o’clock. Even the store manager was very arrogant and spoke to another customer while we were waiting for them.
Won’t be buying from Halfords again with this attitude.

Bought tyre as a walk in booked in for couple days later. Felt overpriced same tyre £68 dearer than last year at another company. This tyre £201, saw their price match promise. Saw Blackcircles same tyre less than£144
£57 cheaper. Don’t even bother with the price match it’s a con. I contacted a chat support said he would look into it heard nothing then I contacted customer support they said it’s only if you order online. The sales pitch doesn’t say that ChatGPT says they do honour Black circles quotes. Forget it, I have 3 other tyres but I will be going to Blackcircles in future not a fair company and do not honour their price match promise

The Woking branch charged me £1650 for tyres. When i phoned halfords afterwards I was told the tyres should have cost £998.
Halfords have just stolen £652 from me!
What a disgusting company and disgusting branch. Thieves.

I booked a joint service and mot, two weeks ago, all planned around the busy schedule. A message left at 4.50pm on the Friday night to say they can't do the mot! Cannot contact anyone when I left my shift, a wasted day ahead. Customer services " You can rebook"! Thank you for your understanding. Sadly, I paid on electronic voucher, they will get my business this time, but never again.

I made a booking today for 2 tyres to be fitted the following Monday. After paying £244 for the two tyres, I contacted the Bath centre to tell them that I had not received confirmation of the booking. They informed me that they could do nothing to help and gave me another number. After contacting them I was informed that they had not booked a time and date for me (even though I had completed in online. I was then informed that I could not book on that day. I asked to cancel the order and was then told that the mint would be returned to me in 3 to 5 working days! So obviously they received my payment instantly by I have to wait to get a refund!!!
Avoid using Halfords!!!

Clutch broke yesterday, rang Halfords Pokesdown and they agreed to either check fault that day or next day. I am a community nurse and no car no work. It was fixed just after lunch next day. Service great, kindness and care exceptional. They were so busy yesterday that there was little room for recovery truck to unload. Great team. Great service. Thankyou to all the team at Halfords Pokesdown.

If I could leave zero stars I would. The Andover branch seem to think that the logistical issues they have are my fault, and that booking a car in at 0830 for an MOT and service, only to discover that the MOT wasn’t carried out until 1330 and the service didn’t start until after 1500hrs, and they didn’t bother to tell me that the discs and pads were an advisory until 1720, and that they couldn’t release the vehicle as the discs were below the manufacturers limit, but it had passed the MOT. When I asked why that entire sentence made no sense to me, I understood the individual words but not the complete thing I was told by the branch manager that ‘it’s a fleet vehicle and we can’t release it with the discs like that’. I was shocked. I didn’t realise that my privately purchased vehicle that’s used by me and my partner was a fleet vehicle. When did it become a fleet vehicle? I asked. He couldn’t tell me. Whose fleet does it belong to? I asked. Again, he couldn’t tell me. Why do you think it’s a fleet vehicle? I asked. His response was because it’s on the system he replied. Who declared it a fleet vehicle? I asked. Whoever booked it in the system he replied. Who booked it on the system I asked. He didn’t reply. Why was the car with you for 5hrs before it went through its MOT I asked. We’ve only got one ramp and it was busy he replied. Why didn’t you tell me after the MOT that the discs and pads needed doing, I’d have happily paid for them to be done immediately I asked. We were busy he replied. Do you want to book back in? He asked. No. No I don’t. If I wanted my car to be serviced at a circus I’d have messaged Billy Smart. I wouldn’t use Halfords again and f they were the last firm doing anything mechanical on the planet. The customer service skills of the manager reminded me of a Dog attempting a crossword puzzle and his inability to own the problem leads me to believe that he is to customer service what Jimmy Saville was to child care.

Edited to add in the 14th August that the dashcam has been unplugged and broken in the process. When I rang this morning the initial response was ’it’s against the law to view an MOT’ when I replied ‘What about MOT viewing bays and if you go on YouTube there are seven million MOT video's and I asked for the specific legislation I was told not asked, told to hold the line. Eventually she. He got back to me he said ‘it’s company policy’ the manager couldn’t tell me who had done it (assuming the name on the MOT cert is the guilty party) and they also couldn’t provide a response when I discovered that whoever had pulled the wires had snapped the housing.

Are we getting a Jim’ll Fix It Badge customer services?

I am extremely disappointed with the service I have received. It has been rude, unprofessional, and far below any acceptable standard. I have never experienced customer service this poor, and this company unfortunately sets a new low. My car is damaged and cant be used its been 9 weeks already and not a single response or acknowledment - what a disgrace

From the Auto Centre through to Customer Services — which is practically non‑existent — the organisation shows serious communication failures and a complete lack of accountability.

38 Week Pregnant Women & 19 Month Old child lives put in danger by being sent home in a car that was damaged by Autocentre mechanics at Halfords Sydenham!
Car taken in for MOT in which it failed at Catford Rushey Green Autocentre and needed over £1,600 worth of work done on it for it to pass an MOT. the work was supposedly completed but the car felt worse afterwards so upon MOT retest a few days later back at Rushey Green and I was then told the car was in a dangerous and undrivable condition and the car would fail it's MOT again - which is disgusting having had my wife and son in that car over that week before the retest. I was sent back to Sydenham who completed the work and told me the parts they used were defective and that the car wasn't immediately dangerous but would have been if i'd have driven for another 2 weeks according to the centre manager Samson. they tried to offer £50 as a goodwill gesture and then £100 instead after a formal complaint and then closed the case when I let customer service know the autocentres had lied about what had happened. NEVER USING HALFORDS AGAIN!

Absolutely appalling. Booked MOT online for 12:40, arrived approx 12:25, checked in and confirmed with the woman 12:40, and that it will be ready by 13:40. So we came back at 13:40, car didn't look like it had moved! Went in, saw same woman, oh yes it should be done. Guess what? It hadn't been touched! They then started telling us we had it all wrong and that 12:40 was drop off time and MOT was due at 13:20!! Total BS. I showed her the booking confirmation of 12:40. We then got told that it was our fault and we did not read the detail when making the booking. I went back on the website to make another booking and passed the phone over so she could see all the details. NOTHING mentioned a drop off time, not on the website, not on the confirmation, not anywhere. NOT ONCE DID SHE OFFER AN APOLOGY, it was all our fault.

They still insisting my 2 year old EV is due a MOT. PATHETIC Anyone involved with the motor trade ought to know a little about it.
Halfords do not!
Update, they need to discuss this further, again,. Having spoken to "customer service" it's still happening. Is a second call going to help. I think not!

Halfords Autocentre Surbiton MOT. Staff were incompetent and rude. Gave false information to insist on black box removal, or else they would fail vehicle without testing. Then did fail car for issues they did not test (headlights and assessments for EV only cars when car is Petrol!)
Took it for second opinion and they laughed their heads off at how incompetent Halfords were. DO NOT USE for MOTs, they are not fit to run them.

Avoid at all costs, damaged multiple wheels when getting 4 new tyres today. £1200 for tyres, and I’ve now got 2 damaged wheels. Brand new car getting its first ever set of replacements tyres, and clearly the machine has slipped or not been used properly, and now multiple parts of the rim have been gouged out. You can see clearly that it’s impossible for it to be driver caused, as it’s tucked into the crevice and not front facing. Initially they denied all possibility and claimed it to be ‘impossible’ due to the ‘rubber handles’ until I showed photos that I took at drop off, with time stamp and location. Waiting for this to be resolved, and until it is, this review will stay here highlighting the lack of care or attention these garages gives.

Halfords Auto Centre in Borehamwood

I recently took my car to Halfords Auto Centre in Borehamwood for a 10-point check. The booking process and check itself were fine.

However, I was then told that both tyres needed replacing as apparently could not be repaired. I was quoted £110 per tyre for a BUDGET tyre on a simple car.

I took the car to a separate, reputable tyre centre near me for a second opinion. They inspected the tyres and were able to repair one tyre no problem by removing a nail. The other tyre was replaced like-for-like for £50.

This isn't the first disappointing experience I've had with this particular branch. A few months ago, they failed my car's MOT for an issue they said was unrepairable and said they woudl need to replace the part. I took it to another garage, who said it was absolutely repairable and fixed it, saving me hundreds of pounds.

I used to use this Halfords branch regularly around 6–7 years ago and always found them reliable.

Unfortunately, based on these two recent experiences, I would no longer have confidence in their recommendations.

Very disappointing, and I won't be using this branch again.

Today I was out for a bike ride when I had a slow puncture called into Halfords at South Shields I was asked how can I help you told the shop assistant about my predicament and within 10 minutes rob the engineer took my bike sorted the puncture great lad excellent service could not have been more helpful.5 ⭐️.

Appalling appalling ! Paid for a battery to be fitted at home, money left bank,
Halfords denied the order saying "can see the payment
But can't verify order. Customer services woman was rudest person I have ever spoken to . Couldn't understand a word she was saying due to some foreign accent and When I asked her why she thought it was ok to take my money but not provide battery she said "I'm not talking to you and she hung up! you'll probably get money back in. 35 days ! Absolute rip off company . Will never use you again for anything. Not a thing . You don't deserve any customers

"ARE YOU RISKING YOUR LIFE AND LIVES OF YOUR LOVED ONE TRUSTING HALFORDS AUTOCENTRE?

I cannot believe that Halfords Autocentre endangered my son, pregnant daughter in law and young grandson lives, by returning their vehicle back to them life threatening to drive, unable to pass an MOT carried out and confirmed by another of their branches.

No apologies, compensation, or refund but cover up, have you encountered the same??

Had my tracking done this morning at the Halford centre on the Frimley Road in Camberley.
Big shout out for Callum and Ryleigh James for making my visit very pleasurable. They were very friendly and professional inspite of being extremely busy - they should feel proud of working in a busy environment but make time for questions and guidance with a smile ;o)