RARE-ROMANCE™ Recensioni 

282
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I LOVE my new necklace! Great quality and received it 2-3 days after ordering! Highly recommed!!

Valutata 5 stelle su 5

I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style! The purchase process is easy, shipping updates were accurate and my items arrived q... Leggi di più

Valutata 1 stelle su 5

It has been over a month and still haven’t received my necklace I paid for. I finally filed a complaint through my work at Superior Court and BBB. Worst business ever and customer service is non-exist... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Designer di gioielli
  2. Gioielleria

Scritti dall'azienda

RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

282 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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4,1

Tutte le recensioni

(282)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

The worst experience ever.

It has been half a month, and I still haven’t received my package. The order I placed on the 6th still hasn’t been shipped. When I contacted DHL, they even suggested that the seller might not have shipped it yet. The after-sales service disappeared the moment the payment was completed. Emails sent to you go unanswered. Now I have neither received the item nor been able to get a refund, and I can’t get in touch with the seller.

23 gennaio 2025
Non scritta su invito
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Risposta di RARE-ROMANCE™

Hi Zhu,

I'm so sorry to hear you feel this way. I just had a quick check and I saw that by now our customer rep has been in touch with you. There were some unforeseen circumstances that made the products you ordered not available anymore. A label was created by someone who was not aware of this. But you should have been notified right away. We’re deeply sorry for the inconvenience and frustration this has caused. We’re taking steps to ensure this doesn’t happen again.

If there’s anything further we can do to make this right, please don’t hesitate to reach out. Your satisfaction is incredibly important to us.

Valutata 1 stelle su 5

Ignored/order never arrived

I made an order on the 5th of December. I never received it so I contacted the store and they told me they re-sent my purchase. It has been weeks and I still have not received a new tracking number or even an email to say it’s on the way, no item to be seen also. I have made multiple attempts to contact the merchant and have not received a single response. If I could give - stars, I would.

22 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Wrong item shipped

Wrong item shipped

2 gennaio 2025
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Risposta di RARE-ROMANCE™

I'm so sorry to hear that! Please reach out to our customer support team at support@rare-romance.com and they will fix this for you as soon as possible! <3

Valutata 5 stelle su 5

Great Quality/Edgy Style

I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style!
The purchase process is easy, shipping updates were accurate and my items arrived quickly.
There is some redundancy on the site of items appearing in multiple categories, "new", "back in stock" etcetera.

3 gennaio 2025
Valutata 5 stelle su 5

Absolutely amazing!

Website was neat, shipping was speedy and quick, and the earrings I ordered were of amazing quality! Totally reccomend! Definitley shopping here again!

25 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Earring review

I have 2 dangler earrings. They’re great quality, the ONLY downside. Is they are rather heavy. And my piercing is a little low on my lobe. So it’s a little uncomfy at times. But they’re great quality. And look great

1 novembre 2024
Valutata 5 stelle su 5

I Refuse to Purchase From Any Other Company

This was my first time ordering from Rare Romance. They blew me away. I got the Dagger Earring and Essential Spike Earring. The packaging was sleek and professional. The material these earrings are made of are amazing quality. I have always had sensitive ears and because of that, many jewelry brands do not work for me. Rare Romance does. I will definitely be purchasing all of my jewelry from this company in the future. Had a great experience with this brand. Can’t say enough good things about their products.

3 settembre 2024
Valutata 5 stelle su 5

Trust

This brand is amazing, I love their products. They are actually very trustworthy when they say that their items don’t rust. I wear my cuban necklace all the time rain and shine, shower and gym and it hasn’t rusted or tarnished at all

1 luglio 2024
Valutata 5 stelle su 5

Awesome necklace

Was watching Gen V on Amazon Prime and fell in love with this necklace after a couple of episodes. My husband found it online and viola 12 hours later it's in the mail to me. Easy to navigate site, just what I wanted. Made in the US and shipped accordingly. Just what I want from a shopping experience!

1 luglio 2024
Valutata 1 stelle su 5

Cancelations Policy Kim B.

I mistakenly ordered the wrong item in error and attempted to cancel it the same day. I received an email back from your representive, but not until the day it actually shipped. Now it is a return versus a simple cancelation.

3 giugno 2024
Valutata 5 stelle su 5

The Chucky Chain

The Chucky Chain I brought my lady was just what she wanted. In fact she loves it. When she wears it makes her whole outfit look HOT!!!! Heck she looks HOT wearing it. Puts a smile on my face!!!

3 maggio 2024
Valutata 3 stelle su 5

I absolutely love all your products

I absolutely love all your products. I recently received the demon hoop, which i loved, but it broke the first time I wore it. I was expecting customer service to be a bit more helpful in fixing the situation as I have purchased from you guys at least four or five times.

2 maggio 2024
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Risposta di RARE-ROMANCE™

Hi Caro! Thank you very much for bringing this to our attention! I just had a look and I see that you opted for the store credit instead of he replacement of the product. Let me reimburse you real quick for the extra costs you had because of this! So sorry about that.

Hop everything is perfect now with your new piece :D Don't hesitate to email us if you have any more questions or concerns.

Valutata 2 stelle su 5

I haven’t received my order.

I haven’t received my order.

1 aprile 2024
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Risposta di RARE-ROMANCE™

Hi Vanessa,

Thank you very much for letting us know! I just had a quick look and it does seem like your order is having a delay. It was last scanned 2 days ago, but got sent to you on April 1st already. Please let our customer service team know if you haven't received anything by the end of the week and they will send you a new package right away! You can find our contact information on the website or you can email me personally at marou@rare-romance.com.

Hope this helps you out! I'm so sorry you don't have your package in hand yet! Thank you in advance for understanding!!

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