RARE-ROMANCE™ Recensioni 

282
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I LOVE my new necklace! Great quality and received it 2-3 days after ordering! Highly recommed!!

Valutata 5 stelle su 5

I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style! The purchase process is easy, shipping updates were accurate and my items arrived q... Leggi di più

Valutata 1 stelle su 5

It has been over a month and still haven’t received my necklace I paid for. I finally filed a complaint through my work at Superior Court and BBB. Worst business ever and customer service is non-exist... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Designer di gioielli
  2. Gioielleria

Scritti dall'azienda

RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

282 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde entro 24 ore

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4,1

Tutte le recensioni

(282)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Another win!

This is my second piece from Rare Romance and I remain impressed! The earrings have weight to them but aren’t too heavy, they stay locked in place and don’t slip or loosen through out the day. They shipped and arrived quickly in secure packaging. I love them!

14 ottobre 2025
Valutata 4 stelle su 5

Great quality

Great quality, for being decently affordable. Very unique with prices that stand out. Could have more items or diversify a lil more.

16 ottobre 2025
Valutata 5 stelle su 5

Fast shipping

Fast shipping, well packaged. Quality of the item is nice, but not perfect. It looks great tho!! I only wish the links/hoops were soldered for extra safety, open hoops can easily get snugged in clothes and fall, and I’d be devastated if I lost my new Rare romance bracelet! I truly love the look of it <3

9 ottobre 2025
Valutata 5 stelle su 5

Great stuff

My earrings are amazing and they get lots of compliments! No complaints about the service. Shipping was smooth.

4 agosto 2025
Valutata 5 stelle su 5

you're paying for the brand

Website is and has always been straightforward to use and shipping is quick. I purchased their dagger earrings in 2022 and now cross heart hoops(the pair options)? Some time ago for sure, but one of them got stolen from me. A disappointing loss of what $32? Anyways, the other one is going strong and I never take it off. I sleep, run, and shower in them with no problems. The stainless steel really holds up and it's gotten me so many compliments. I personally would only buy the silver versions of the jewelry since anodized coating can wear off, but they will last you a lifetime and your grand children's lifetime provided if you don't loose the piece.

16 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Disappointing Recent Experiences

I’ve been a loyal customer of Rare Romance for a long time and have purchased many items over the years. Unfortunately, my last two orders have been very disappointing and have affected my overall experience.

The first issue was with a pair of earrings that arrived in poor condition. Thankfully, customer support handled it well and sent me a replacement without much trouble.

However, the second issue has been much more frustrating. I ordered a bag for my girlfriend for an incredible $300. When it arrived, it already had visible scratches. I contacted customer support, and they informed me that the fulfillment team deemed the scratches “too minor” for a replacement. On top of that, I was told I would have to return the bag at my own expense, including losing the money I paid for shipping and taxes.

This damage is clearly not my fault, and yet I’m being asked to take on the cost and inconvenience. On top of that, I’ve now been waiting over a week for a proper resolution, and still haven’t received a final answer.

I’m truly disappointed to write this review. I used to love Rare Romance, but this situation has really shaken my trust. I hope someone from your team will reach out and resolve this properly — if so, I’m more than happy to update or remove this review. [#74902]

/ now they argument with handmade product and so on, if you order a bag from nylon it should be perfect, it’s not leather or that material

2 giugno 2025
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Risposta di RARE-ROMANCE™

Hi Pascal,

We get that this has been frustrating, but we want to clear a few things up.

The bag was inspected before shipping, and the scratches you mentioned are very minimal and within the range of what's expected for a handmade item. Our team reviewed everything and offered a return and refund. Like with all returns, shipping costs are not covered on our end. That's part of our store policy.

You've ordered from us multiple times and we've tried to be flexible with each issue. At the same time, we need to keep things consistent and fair for everyone.

If you still want to return the bag, you're welcome to. The option is still available.

Valutata 5 stelle su 5

Fast shipping, Quality Product

The website was easy to navigate and the updates I got on my order were really beneficial. When the chain arrived I was pleased with how light yet durable it is, other chains weigh on my neck throughout the day but this one is comfortable and really shows off my style. The crosses are perfect for a dark gothic aesthetic. I will be buying more pieces in the future! :D

2 giugno 2025
Valutata 1 stelle su 5

I ordered a paid of EARRINGS and read review …

I ordered a paid of EARRINGS and immediately after I purchased I emailed and messaged stating if they were the small ones I want to cancel my order, they never replied and sent Me ONE EARRING! buyers beware you are paying for ONE earring. They have not refunded me I was very clear early on I didn't want the small ones! Will never buy from again

26 marzo 2025
Non scritta su invito
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Risposta di RARE-ROMANCE™

We’re sorry for any confusion regarding your order. Our product listings specify whether an earring is sold as a single piece or a pair, as many of our customers prefer to purchase single earrings.

Regarding your cancellation request, we ship orders as quickly as possible to ensure fast delivery, which means we aren’t always able to make changes once an order is placed. However, we do offer an easy return process for a full refund. If you need assistance with this, please visit "https://360.postco.co/rareromance" or reach out to our support team at support@rare-romance.com.

We appreciate your feedback and hope this can change your mind <3

Valutata 1 stelle su 5

Scammed

I ordered $200 worth of jewelry for christmas, it’s been over a month since the order was due and I have not recieved any sort of notification. I contacted them through customer service and have still not recieved any sort of reply. I hope this doesn’t happen to any of the people ordering and I hope this message reaches the people who are considering buying from this page. Unfortunately in my experience this page is a complete scam.

19 febbraio 2025
Non scritta su invito
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Risposta di RARE-ROMANCE™

We take claims like this very seriously, but after thoroughly checking our records, we couldn't find any order or emails matching your details. We always strive to provide top-notch customer service and ensure that every order is fulfilled.

If you did place an order with us, please reach out to support@rare-romance with your order number so we can look into this immediately. We’re happy to help resolve any issues.

For anyone reading this, RARE-ROMANCE is a trusted brand committed to delivering quality jewelry and excellent customer support. If you ever need assistance, our team is always available to help! <3

Valutata 1 stelle su 5

Never received my order or my money

Never received my order or my money, it's a SCAM

26 gennaio 2025
Non scritta su invito
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Risposta di RARE-ROMANCE™

Hi Veronica,

I'm so sorry to hear you didn't receive your order. I looked in to it and it seems like your package got lost in transit. I took the liberty to file a claim with the shipping insurance you had with your order. A new order will be made and shipped to you right away. You will receive all the updated through your linked email address. Again, I'm so sorry for the inconvenience. I hope you can understand.

Valutata 1 stelle su 5

Never received my order, no response from customer service

Never received my $100+ order (placed almost a month ago, due for delivery 2 weeks ago).

No updates from the carrier, no response from RR customer service. Extra disappointing as it was a birthday present to myself.

I cannot recommend this brand if you’re purchasing from outside the US (I’m in the UK) as you pay a lot for international shipping but then there’s no information or support if something goes wrong with your order.

8 febbraio 2025
Non scritta su invito
Logo di RARE-ROMANCE™

Risposta di RARE-ROMANCE™

Hi Ellie,

Thank you very much for reaching out to us. I just had a look and I found that there is an issue with the shipment of your order. I want to send you a new package, but unfortunately the earrings are currently sold out. We are able to send you a new package by the end of the month after it has been restocked.
Please reach out to our customer support team. I can't seem to find any of your previous emails, but I'll send an email to the email address we have on your profile as well.
I'm so sorry for the inconvenience. I hope we can resolve this asap!

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