I LOVE my new necklace! Great quality and received it 2-3 days after ordering! Highly recommed!!
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Scopri cosa dicono le persone
I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style! The purchase process is easy, shipping updates were accurate and my items arrived q... Leggi di più
It has been over a month and still haven’t received my necklace I paid for. I finally filed a complaint through my work at Superior Court and BBB. Worst business ever and customer service is non-exist... Leggi di più
L'azienda ha risposto
I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.
Informazioni di contatto
7260 Hawthorn Ave, 90046, Los Angeles, Stati Uniti
- (347) 968-7837
- info@rare-romance.com
- rare-romance.com
4,1
Molto buono
282 recensioni
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Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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I LOVE my new necklace
I LOVE my new necklace! Great quality and received it 2-3 days after ordering! Highly recommed!!
2 luglio 2026
Great quality products
Great quality products. Service to inquire on orders and they answer quickly…overall good brand
2 giugno 2026
Was on the wait list to get the Pink…
Was on the wait list to get the Pink Tooth Earring for so long and was so excited! They finally restocked and the first time i wear them, the hoop unclips and the tooth is already lost lol. Unless you put the tooth on another secure earring, wouldnt reccommend
4 maggio 2026
Risposta di RARE-ROMANCE™
Hey, sorry to hear that! That's not how the hoop is supposed to behave and it sounds like a faulty piece. Every RARE-ROMANCE piece is backed by our lifetime guarantee, so we'll get a replacement out to you. Email us at support@rare-romance.com with your order number and we'll handle it right away.
super trustworthy
shipping was super fast, i'm impressed. the quality of the jewelry is worth the money, i'd definitely buy from them again in the future.
1 aprile 2026
Cuban Chain necklace
Chain feels heavy and of good quality, I love the easy clasp mechanism. Will definitely make more purchases in the future! Thank you!
1 marzo 2026
Don’t order unless your model size they won’t help
Sizing then did nothing then proceed to ignore my customer service request don’t order ever. Doesn’t replace or even help with order terrible company just like there sister company never order from other countries unlesss your there cause I can’t even get my items
22 gennaio 2026
Non scritta su invito
It has been over a month and still…
It has been over a month and still haven’t received my necklace I paid for. I finally filed a complaint through my work at Superior Court and BBB. Worst business ever and customer service is non-existent. Buyer beware…you will be scammed. And NO this item was NOT marked as pre-ordered so their response is a lie.
7 gennaio 2026
Non scritta su invito
Risposta di RARE-ROMANCE™
We’re sorry for the frustration and confusion here.
The necklace you ordered was clearly marked as a pre-order at the time of purchase. This means it was not in stock and had an extended production timeline. Your piece is scheduled to ship by next week.
We understand that waiting longer than expected is disappointing. If the timing no longer works for you, we are more than happy to cancel your order and issue a full refund immediately. Just reach out to us directly at support@rare-romance.com
and we’ll take care of it right away.
We are a small independent brand and we would never scam our customers. We’re here, we’re responsive, and we’re always happy to resolve any issues directly.
Great Jewelry
The packaging was really nice and everything seems to be really good quality! I’m sure i will order again
2 gennaio 2026
Great Brand
Absolutely fantastic quality and customer service. Fast shipping to central US as well.
2 gennaio 2026
Really great customer service
Really great customer service ! I had a damaged product and they sent me a new one instantly ! Also very friendly !!
2 gennaio 2026
Absolutely beautifully made quality…
Absolutely beautifully made quality piece of jewelry ! My granddaughter loved it!
1 dicembre 2025
informative updates
informative updates! Fast Shipping! Seems like a friendly Staff! items as described as well!
Excellent Overall!
Will Order Again.
1 dicembre 2025
I am STILL waiting for both my packages…
I am STILL waiting for both my packages I ordered over 2 weeks ago. I have placed a lot of online orders the past few months and have had zero issue with any of them. Use a different delivery service other than UniUni or update the actual arrival on your website 😡
28 novembre 2025
Non scritta su invito
Risposta di RARE-ROMANCE™
Hey Holly,
We see your message and we’ve already got your email pulled up. Our customer service team is on it and will follow up with you directly to get this sorted.
Once an order is with the carrier, delivery timing can vary, but we agree updates matter and we’re handling it.
Satisfied
Satisfied with the hat, it fits a decent-sized head, good quality, and the embroidery is tough. Delivered in a plain box but wasn't damaged in shipping
30 ottobre 2025
Never received my item
Never received my item. Paid extra for it to be delivered in 2 days, its been 2 WEEKS and the item still is sitting in limbo. Can't cancel the order or speak to anyone about my issue. Worst business ever
27 ottobre 2025
Risposta di RARE-ROMANCE™
Hi Madison,
Your experience is not what we want for anyone, and it looks like your package has been stuck or lost in transit, which is completely unacceptable on the carriers side. We also were not able to find any previous messages from you in our system, so we have not had a chance yet to fix this for you.
Please email support@rare-romance.com
with your order number and we will take care of this right away, whether that means sending a replacement or processing a refund and reviewing the express shipping charge.
We will get this resolved for you!!
Chain is phenomenal
Chain looks great
got a nice amount of weight to it and it got here fast
definitely looking forward to next purchase
24 ottobre 2025
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