Pilatesflo Recensioni 290

Very disgusted with this whole process. Placed an order for a bundle via Shop / Shopify on 1/6/26 (have an order # w/them). Paid via PayPal (and have an order # through them too) and was to include Priority Shipping, $25 Flo Pilates Gift Card, Pilates Grip Sock, Pilates App Subscription, and a Flo Portable Pilates Reformer... yesterday notified 1 of 2 delivered (I did not receive whatever it was but I am guessing supposed to be everything but the equipment). All attempts to locate order via the order numbers, every email I have are unsuccessful via Chat/email...don't even try the telephone number 786-206-1335 = "user unavailable" for hours!

I ordered the portable reformer and received it in good time. However, my experience with trying to return the product has been horrendous. The only response has been from an AI bot which promises that I will receive a reply from the customer service team but no reply is received. I am forced to conclude that the only way to actually have a real person respond is to leave a crappy review here. BUYER BEWARE, if you want to ever return this product it will be a nightmare. Even though they promise great customer service.

Please have the customer service team contact me in regards to order number 154641.

Edit: I received a response from their customer service team, saying that they were processing my request. However, I have not heard anything more from them. So the platitude they sent me here saying that this is not the level of customer service they are striving to provide feels pretty hollow...

I received the product and tried it. The quality is cheap and stiff. Asked consistently for 10 days for a return label and refund. No answer. Poor customer service and on top of it all today they charged me a 14.00 subscription fee that I never ordered.
Have contacted my credit card company as it is definitely a fraudulent company.

STAY AWAY FROM THIS COMPANY!!
I am beyond livid. I ordered a reformer on Dec 28th. It STILL hasn’t even shipped two weeks later, when their website claims next day processing and 3 day shipping. It was also supposed to come with socks (which the site claims were delivered but never arrived) and two weeks of the app for free. I didn’t download the app, because, you know, the MACHINE hasn’t come. And they CHARGED ME FOR RENEWAL OF THE APP?! I have attempted to contact them MULTIPLE times (9 at last count) to get ANY kind of update. I haven’t received a single response via email or through their portal. There is NO phone number. I finally had to open a dispute with my credit card company. Worst customer service EVER.

I placed an order #179877 Dec 31 at which time the exercise app started. I’ve tried following up on the shipping status and was told they have my order and would get back to me about the shipping status in a few moments. I’ve not heard a word. I’ve since sent 2 emails requesting to cancel my unshipped items. Again heard nothing!! If you are thinking of ordering from them think twice. I’m really thinking I’ve been scammed!

I placed an order with Flo Pilates on December 19, 2025. The ball and Pilates ring that were bundled with the reformer shipped and arrived on December 30, 2025; however, the reformer is still showing a status of “Confirmed”. There has not been a status update and I haven’t received any further details / communication about my reformer order even after emailing customer service.

I have had a miserable experience with Flo Pilates. I received their product & tried to use it to help me in the recovery process after a torn rotator cuff injury; their device was very flimsy & not sturdy & kept skipping out from under me which created a dangerous situation & I could have reinjured myself if I tried to continue using it. My doctor specifically told me to not use this device & return it; I reached out to Flo Pilates & they keep saying they’re going to send me a return shipping label, but they haven’t done so. I gave the entire product packaged & ready to go; I need a full refund from them & no response; Next they charged me for a subscription I never ordered it authorized; I also tried to cancel that online but never got a confirmation from them, so I had to reach out to my bank to cancel the order. I think their communication skills with their customers suck! I will be reaching out to the Consumer Protection Agency next! My Order #167316.

I bought the portable reformer 2 weeks ago and it still has not shipped. I emailed twice and an AI bot said that the delay is normal due to supply chain and demand, so I decided to wait a couple more weeks since I saw reviews mentioning 3-4 weeks to shipping. But I just got charged for the app subscription - I NEVER even downloaded the app, much less create a profile, or authorized any charges. I was going to use the free trial once the product arrived but again, it hasn’t even shipped yet. I contacted customer support again hoping to cancel the app unauthorized charges, and hopefully be able to use the free trial once I have the reformer. But so far I’m very frustrated with the experience. Still hoping the product will ship because I really want this, but seriously considering canceling everything and just buying from another company.
EDIT: Shared order number and personal information with company and hoping to figure this out.
EDIT 2: 5 days has passed and still no contact from the brand. No one has responded to my follow up email either. I asked to cancel on the same email chain and everything was canceled after 2 days. Very frustrated with this experience overall. And they still charged me for the app I never used. You’re better off buying from Amazon.

DO NOT ORDER from this company....definitely a scam!!!! Been trying to cancel an order for a week after being charged for 2 machines and order has not even been processed. Was quoted a price of $139.00 but was charged $285.93. After I requested the order be canceled, I can not get a response from their so called customer service AI email account...the only response I received was regarding a different persons complaint that they have not received their order!!!! I noticed that the return policy does not include a return address so even if you receive the product (Good luck) you can not return it for the so call full refund price. No phone number to call either. I just want to alert anyone who is thinking of buying this product DO NOT!!!! You will lose your money....also alert your bank immediately as the charge shows as a recurring debit purchase!!!! Will definitely file claim with BBB and seek advise on a civil suit. DO NOT be scammed by their fake five star reviews....probably AI generated they same as their phony customer service reps!

I received my order, customer service is an AI so that makes things very difficult. And the product is more flimsy than expected.

Really terrible. I had a bad feeling but I ordered anyway. It's been a few weeks, I thought it's just taking a long time to get here. But today I checked my tracking number. It's been delivered and accepted by an address in Las Vegas. I live on the East Coast. I have emailed the company but suspect I will have to issue a refund through my bank. Felt like a scam and suspect it is. Not to mention, every single day since I ordered I have received emails with promotions for other products—no matter what I do, I cannot get them to go into my spam folder. Would not recommend.

Do not buy from this company! I bought a piece of equipment as a gift for my wife. Well, less than a month later, they billed my debit card they had on file for the app without my authorization! I was a bit floored that they took the liberty of billing me without my request. So, I cancelled my debit card and got a new because I DO NOT want this company to have any of my card information to use at thier whim. Unethical to say the least.

Do not deal with this company. Very poor customer service. I am trying to return the reformer as I received another one as a gift. AI is the only communication.
Stay away from this company!

Anna Taylor was very helpful in getting the color changed for me. She was quick to respond to my email and got it handled in a timely manner.
I wished all businesses were as helpful as this one! Great experience!

I'm having so much trouble canceling an order.....getting a human being is impossible!

I ordered a Reformer, immediately contacted the company and apologized and said I need to cancel my order, please refund. They took multiple emails to respond, and NEVER sent my money back. And did not send the Reformer.

This company sells very low quality reformers! If you want to return your item, they will email you telling you it’s gonna cost $60-$100 to return it and they offer a $30 credit and a 10% refund if you are not happy with their very low quality overpriced, crap! Don’t waste your money!!!!!

Great customer support, reached out days after my question was answered just to verify shipping details!

Since the minute I ordered the product, I've felt a warm welcome from the team at Flo. It started with a nice welcome email that turned into a personal exchange. And then a quick response and resolution when I had an issue with shipping. While I am just starting my workout journey with Flo, I can already tell I made the right choice. A special thank you to Anna Taylor, who has worked diligently to resolve my issue.

TERRIBLE customer service
No phone available and unresponsive to emails.
Order placed 10 days ago for a Christmas gift. Promised shipment within 72 hours and priority UPS. Didn’t happen and finally had to contact credit card company to reverse charges and buy elsewhere.

UPDATE
After failing to address the problem this company created , and only after my credit card company got involved , I was issued a refund and told I could keep the “free” gifts . Well, they had already instructed ups to cancel delivery.

Don’t want their free gifts, just the $1500 reformer to that was a Christmas gift for my wife.

A word to the wise. This company is a sham . No phone number and no support.

BUYER BEWARE