Very disgusted
Very disgusted with this whole process. Placed an order for a bundle via Shop / Shopify on 1/6/26 (have an order # w/them). Paid via PayPal (and have an order # through them too) and was to include Priority Shipping, $25 Flo Pilates Gift Card, Pilates Grip Sock, Pilates App Subscription, and a Flo Portable Pilates Reformer... yesterday notified 1 of 2 delivered (I did not receive whatever it was but I am guessing supposed to be everything but the equipment). All attempts to locate order via the order numbers, every email I have are unsuccessful via Chat/email...don't even try the telephone number 786-206-1335 = "user unavailable" for hours!
Risposta di Pilatesflo
We’re truly sorry for the frustration and confusion this has caused, especially with the delivery notification and not being able to access order updates. This is not the experience we want for you.
We’d like to look into this right away, but we’re unable to locate your details from this review alone. Please share your FLO order number, and our team will follow up with you directly to help resolve this as quickly as possible.