PersonalHour Pilates US Recensioni 182

I love this reformer, it folds nicely and fits my smallish workout room perfectly. It's really quiet and smooth operating as well. I stopped in at the Dublin Ohio store and was shown all the reformers which helped me decide on the folding one better than just looking at them online. I tried several in the store and they all look to be really well made, so if you cannot go to the store, you won't be disappointed by the quality. I'm so glad I don't have to drive to a studio and pay over $250.00 a month any longer.
Thank you
Cheryle

Purchased the Nano Pro Max in Bone and LOVE it! It is as nice, (probably nicer) than the reformer I use at my gym/studio. Met with Chris and he helped me decide between the Janet and the Nano Pro Max. Ultimately I wanted the heavier, sturdier reformer but both were amazing. (I figured I may get my husband and boys to possibly use it and wanted the additional options for spring tension. If you’re looking for a reformer— this is where you want to purchase from a local OH company. Pick up was a breeze and they helped uncrate and load it into our vehicle.

I recently purchased the Personal Hour Nano Elite Plus Reformer with Tower, and I couldn’t be happier with it. The machine is absolutely beautiful and feels very high quality. The carriage is incredibly smooth, and the padding is comfortable, which makes workouts really enjoyable.

Installation was surprisingly easy, and everything felt well-designed and solid once it was set up. One of the things I appreciate most is the spring mechanism—it offers so many combinations that it truly works for every level, from beginner to advanced. It gives a lot of flexibility for different workouts and progressions.

I’ve only had it about a week, but it already feels like a fantastic addition to my home studio.

Customer service has also been spectacular. I made a mistake during the ordering process, and their team bent over backwards to help me find solutions and options so I could still get exactly what I wanted. That level of support really impressed me.

Overall, I highly recommend this reformer to anyone looking for a beautiful, well-built machine with excellent functionality and outstanding customer service.

I absolutely love my new Personal Hour reformer. It is very solidly built, was easy to assemble, was packed very well for shipping, and arrived in less than two weeks. And I love that it looks like a piece of beautiful furniture in addition to being so functional. Would highly recommend.

Excellent customer service and amazing quality!

I wanted to go see first hand what these machines were all about. I was given LOTS of time, provided with great information, and was not rushed or overwhelmed. I felt like they really listened to what I wanted and what I was looking for. I was so impressed with the customer service and knowledge of of the staff!! The experience was truly great. I do think it's worth it to come by if you are in the area. The machine that I thought I wanted really wasn't the one I needed, and one of the accessories I thought I didn't want, I did after trying it out. They offer so much customization, and so many options, you can't really go wrong!

I am going to write as detailed of review as possible for my order. I have gone over many reviews and still had questions.

I had an interest in the Napolie Plus cadillac reformer combo with 14” legs. As someone who is shorter and enjoys being able to do lunges and box work on the ground, it was my preferred height, as opposed to the 22” clinical height.

The photos and description on the Personal Hour website for that particular reformer were not as detailed as I had hoped. You cannot zoom in on the photos online. The base model Napolie had stated it included all sorts of accessories (such as the jump box, platforms, etc.), but the Napolie Plus did not state such details. The option to order on-demand colors as opposed to “in-stock” or “almost ready” would not let me pick colors when I had tried. It would just go straight to the “Shop” checkout. My biggest gripe is that I kept seeing the Napolie Plus with extra eyebolts attached to the vertical frame so you could hook springs to whichever one you wanted depending on if you wanted to do arm or leg workouts on either side of the frame. I saw the Napolie Plus on Facebook, Instagram, and on the Personal Hour app workout video with this option. I tried to get clarification if the 14” Napolie Plus would also have the eyebolt option since I kept seeing them on the 22” frame. I got three “yes” and one, “Let me check that for you, we might have to custom order that option.” My particular Napolie Plus I received did not have the eyebolt options nor the holes in the vertical bar to offer the ability to add them.

As far as ordering and timeline, I ordered the Napolie Plus that was in-stock and ready to be shipped to Las Vegas, NV by 2/25. I ordered 2/14 and the product shipped 2/18 from Atlanta, GA. The truck then went past Las Vegas to Fontana, CA. I received a call from Ceva Logistics to schedule delivery for 2/25. Ceva called me 2/24 and stated they didn’t have the crate and would call me back when they had possession of it. Ceva called me back on 2/25 letting me know they had possession of the crate and to schedule delivery on 2/27 from 0900-1300. The deliverers showed up at 0830 without a call letting me know they were on the way. They did offer to bring my crate into the garage with a pallet jack, and I tipped them.

The crate had outside damage and I noted that on the waybill. It was not a salvageable crate. The cadillac reformer came from China. The crate was also sealed differently than what was shown on Personal Hour’s video of “How to open your crate.” Matteo, from customer service, was able to email me back on how to appropriately open the crate. Fortunately, none of the parts inside had any damage.

As far as putting the cadillac reformer together, there is a huge gap in instructions. We printed out the online pdf on how to put our cadillac reformer together. The instructions don’t match the product. If you look at the instructions, the numbered and lettered items don’t match up to what they are pointing at. You will have missing parts if you compare what is on the pdf versus what you get in the box, such as the toolkit, bolts, etc. If you go to the YouTube videos, the products and assembly can be different as well. Some videos and photos show the metal leg bracket cover in different directions. There are just a lot of discrepancies, so you have to look at Personal Hour’s website photos (this is where zooming in would have helped), YouTube videos from Personal Hour’s account, and the instructional pdf. My husband was able to put the cadillac reformer together, but it was quite frustrating. I would have preferred having double ended clasp hooks instead of caribiner clips for the springs. Some videos and photos online show one or the other on their units. It is difficult to switch springs with the caribiner clips. The company needs to have uniform instructions and parts.

I also ordered a dowel and the lifetime warranty option. The dowel and oils/cleaners/lotion were separately shipped from the office in Ohio.

The good part about my order is that the Napolie Plus is beautifully made. It is quite sturdy. The carriage and springs are smooth and quiet. Just remember to cut the zip ties that hold the springs in place for shipping, otherwise you will have noisy springs. The upholstery seems durable. The box, cadillac platform, foot platforms, trapeze, push through bar, straps, springs, and fuzzies, are of great quality. The foot bar is a pull up and out to adjust the height/level style, not the handle with locking clips to adjust to height/level style.

The Personal Hour app is handy. They do need to add more workout videos. There are only a handful, so do not expect an app with all of the workouts you will need.

I hope my review is helpful for those interested in this particular product. I have already recommended the company to Pilates friends.

Extremely happy with my reformer—well made, sturdy, beautiful, and functions perfectly. Order processed early, delivery on time, and driver was helpful. Great experience!

Great customer service and a great table!

I had to pick a retirement gift and since I live in Ohio, I was able to visit the Dublin showroom. Super easy to schedule an appointment online with several time slots available. Shakira gave a great demo of different machines and pros and cons. Very low key and patient with all of my questions. BEAUTIFUL showroom! I felt I was in a high level spa! Once I got home, I had a few more questions so I emailed Shakira. I later sent an email to the general email and Nouna responded promptly. I have since ordered and picked up the Janet 2.0 elite. I was able to pick it up in a week. Gentlemen putting it in my car were very careful as it was not in the big box like they use for shipping since we picked it up. They were patient waiting for us to do a tie down and a blanket over it in our truck. Excellent experience. Easy to set up with the video on the website. I then worked out with a video also on their site. As a newbie to reformer Pilates, I recommend the purchase from Personal Hour. Top notch company. Machine is so beautiful and very well-made. I have it in my family room! I would highly recommend.

Everything was as described. Assembly though minor, did take a little longer than anticipated. Two of the wheel brackets didn’t seem to mount correctly.

I've been wanting to upgrade my at home reformer and had a few requirements. I wanted something made of wood, I wanted a high weight capacity and I wanted it to fold. My reformer arrived within a couple of weeks, was ready to assemble and is gorgeous! I couldn't be happier.

We were able to come to the warehouse where we were able to try out the equipment and all of our questions answered. The quality of the reformers was evident and we were pleased with the visit

Ease of assembly. Reformer glides smoothly. I’ve eliminated high cost of a membership.

I will add 3 stars to this review. The CEO of the company contacted me within a day or two and resolved the issues noted below. She provided a cashback offer and made sure that our reformer was delivered the next week. The reformer itself was well packed and appears to be very high-quality construction. I held back one star because there were no assembly instructions included. Hopefully the company will address this in the future.

You stated I would get either a veteran or senior discount but i got neither. Now the shipment is delayed at least a week because you didn’t pay the shipping. I hope the product is better than your customer service!

Staff is very helpful, kind and pays attention to details and needs of the client.

Couldn't be more impressed. I purchased the Nano Pro Max reformer, customized color. Received it within two weeks, very good quality, love everything about it. It was slightly more than what I wanted to spend, but I have no regrets, and with the quality, I feel like it is as good, if not better than the reformers I would use at Club Pilates.

The equipment came in the wrong color. The fuzzy straps were not included in the order. The pairs of springs for Tower came as springs for reformer. No hardware was included to attach springs to the equipment. The order took over two months to receive. They said the order was held up because of a head cushion. I said just send the head cushion when it comes in. However, this company shipped my ENTIRE order from China. Meaning PersonalHour could have sent the non-custom portion of my order Tower Springs and fuzzy straps when I ordered 11/11/2025. Finally their initial website made it seem like the Pilates equipment was made in USA and that it was family operation. At this point the website has been changed and it just says the equipment is designed in Ohio.