Aruba
Recensione su Pilatesflo
Atrocious. Still waiting for my refund. You should be ashamed of yourselves. @jeffadams what happened to “monitoring my refund closely”? That was on Tuesday! Still haven’t gotten an email saying I’m being refunded.
Recensione su Pilatesflo
If I could give this company a ZERO I would. I have been WAITING for my REFUND for weeks. The reformer was returned to FLO on March 3 and now it’s the 17. I still haven’t heard anything and I’ve emailed MULTIPLE times. WORST COMPANY EVER. Give me my refund.
Risposta di Pilatesflo
We’re truly sorry for the frustration this has caused and understand how upsetting this situation is. This is not the experience we want for you.
Our support team will get back to you shortly with an update on your refund and next steps. We appreciate your patience while we work to resolve this.
Recensione su Pilatesflo
ANOTHER UPDATE—STILL WAITING FOR MY REFUND EVEN THIUGH I HAVE PROOF IT WAS DELIVERED BACK TO THE VEGAS WAREHOUSE. THIS HAS BEEN SUCH AN AWFUL EXPERIENCE!!!!
after putting my review here Flo finally got back to me. They apologized and sent me a return slip. For my frustration, they are also paying for my return shipping.
I have reached out to customer service at least 3 times asking how to receive a return slip for my reformer. No one has responded. The reformer is cheap and I don’t want it. They also charged my credit card for the app so I had to cancel it. I’m so disappointed and I’m STILL waiting on next steps to return my product.
Risposta di Pilatesflo
We’re truly sorry for the frustration and disappointment this has caused. This is not the experience we want for you.
Our support team will be in touch with you shortly to provide the return instructions and assist with the app charge concern, so we can help get this resolved as quickly as possible.
