I received an empty Yodel black plastic bag through my letterbox. Either they sent an empty bag or Yodel didn't push it through the letterbox properly and it got nicked. Despite sending pictures of... Leggi di più
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I received an email saying my parcel was on its way. After a few days, when I contacted the company, they gave me a different tracking number. Later, they told me they had dispatched another par... Leggi di più
I paid by PayPal, the price was £14.17, they took 4.17 and then instantly 14.17 - so loss is £18.34. On PayPal it looks as if it was only one transaction of £18.34, on my bank account it is two trans... Leggi di più
I placed an order several weeks ago and was told it had been dispatched. After waiting longer than expected, I contacted the company to ask for an update. They then provided a tracking number that... Leggi di più
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Holy Sh**
Holy Sh**. I got my blush in the mail. You guys do not properly advertise this item. I’m pretty positive that my soul left my body multiple times and at one point, I thought I died and went to heaven. What the actual f. Where has this been all my life?! I will literally never need another toy or human ever again. 💦 every time. 10/10 sending your link to every single one of my friends.
If I could give 0 stars I would
If I could give 0 stars I would. They sent me a voucher to encourage me to buy something, it was my birthday and mine had just broken so I thought why not! It’s honestly been the worst online shopping experience I’ve ever had. If I’d known how long it was going to take I wouldn’t have ordered. I spent $200 and I wish I read reviews before I purchased because other people have been having the same issues. Website states all orders will be packed and shipped within 1 day, Melbourne time. 8 weeks later and I still haven’t received anything. I’ve had lots of interaction via Instagram, I feel like I’m speaking to a teenager half the time. I’ve asked for a refund as I would not have ordered if I’d know it was going to be 8 weeks+ for the products to arrive. First they were experiencing delays with customs and didn’t have time to update every single customer, then my friend who is an ‘influencer’ received a toy within two weeks of speaking to the company. I messaged asking for a refund because as if they can send it to someone who will make them money but can’t post it to a paying customer. They kept saying they’ve sent shipping info when they haven’t. If I’d known how long it was going to take I wouldn’t have ordered. I don’t understand why they won’t just issue me a refund, they’re literally arguing with me via Instagram. I’ve lodged a dispute with afterpay and I will be contacting the small business ombudsman today because I’ve had enough of arguing with them, I encourage anyone else who is having the same or similar issues to do the same.
Ordered in Melbourne at 1pm, Received 7pm!
Ordered in melbourne at 1pm.. arrived at 7pm!! haha talk about fast. Tried and I orgasmed in 30 seconds.. I have alot of toys and this is a top 3 for SURE! do recommend (ps thanks for the fast reply Vladana) xx
Honestly just terrible customer…
Honestly just terrible customer service. Been waiting weeks for the product. The only reason I have gotten a reply from them is because I mentioned that I made a complaint to the ACCC. Won’t cancel the order or give a refund on a product I haven’t even gotten even though they’ve gone against their own policy which is clearly stated on their website, all the response was that they would keep me updated. Disgusting way to run a business. If there was no stock, they should mention that instead of leaving customers waiting weeks for a product that I now feel is never going to turn up anyway. What a waste of money! Seems like such a scam to me.
I have the same issue as all the other…
I have the same issue as all the other people below...2 months and no order, they kept saying a delay in stock. I'm now going to target their insta models so they can't delete the comments.
I have contacted the ACCC ..pls do the same
Absolutely terrible
Absolutely terrible. They deleted my comments off Instagram, ignored my emails and messages. They refused to give me a refund after 5 weeks of me waiting for them to send my package out, they had sent me a fake tracking code. They said "we don't do refunds" it was also made out to be a company from Australia and New Zealand, it's from America your not told that's where your package is sent from..
Would 10/10 never use them again. Not to mention there are far better, more affordable sites selling the same thing. A lot of people haven't even recieved there's. I'm still waiting 3 months on.
Buyer beware!! Save yourself the hassle and go for a different brand
I bought the ooh companion bundle a couple of months ago during the Black Friday sales.
My biggest problem with them is that The company does not respond to email, Facebook or Instagram messages /enquired once you have purchased the products.
Instagram comments that are not glowing are deleted promptly. I had simply asked if any of the other followers had received the gift pack they had advertised on Black Friday and that was deleted. Which leads me to believe the ‘gift pack’ was never actually real.
At the time of sale the original price was set to 450AUD however after the weekend it was dropped to $399aud. That’s shady
They advertised that the first 500 would receive a gift pack so I made sure to buy the product as soon as it was live and the company claimed that I wasn’t within the first 500, however after speaking to several girls and collecting order numbers I can tell I was definitely in the first 500 orders placed.
Many other girls have been left in the same situation. Not getting items that were purchased, not getting any kind of customer support, and also getting rude remarks on Instagram messages.
Ive also spoken to influencers who had advertised that brand who have mentioned how hard it is to contact these guys.
Although the blush does it’s job well I do find it rather noisy, so in a house full of other people I am weary about using it. I also find the motor, even when fully charged, drops out from time to time.
I recommend not spending your money with this company as there are many competitors out there with the same products which work just as well if not better. If you’re like me wanting to support local and buy Aussie then I can tell you there are competitors out there in the Australian market.
I strongly suggest complaining to ACCC & NSW fair trading.
this company is trying to flood the reviews with fake 5 star reviews to drown out the truthful reviews
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