Maxi-Cosi UK Recensioni 148

Service client lamentable, j’ai renvoyé une poussette via Aubert AUBAGNE pour réparation, cela fait 15 jours et toujours aucune information sur les délais. Le magasin Aubert indique qu’il ne reçoit pas de réponse à ses messages et qu’il n’est pas prévu par la marque de poussette de prêt que le seul moyen d’avoir un retour est d’écrire un avis négatif. À la fois désabusée et énervée je ne sais plus quoi faire pour avoir une réponse. J’ai également téléphoné au service client qui m’indique ne pouvoir rien faire et que le sav est géré au Portugal. Génial. La poussette correspondait à mes attentes dommage j’en achèterai plus rien ni de cette marque ni via Aubert.

Cannot remove seat base! Followed manufacturer instructions, watched countless YouTube vids, ended up digging the button out with a screwdriver and drenching the mechanism in wd40. The button to remove the base still won’t ‘click’ GRRRRRRR! Got a new car seat which I now can’t install - I’m furious - spent hours trying to get this piece of garbage to work. AVOID AT ALL COSTS! (The ratings here on trust pilot tell you everything you need to know!) ‘😡

In 2019 I purchased a Maxi Cosi Titan child car safety seat. The head piece broke and was sent back to Maxi Cosi for repair. Based on their response, I purchased a second seat. My reason was that as a foster carer, keeping other people’s children safe whilst in our care is paramount.

In 2021 both seats failed in exactly the same way i.e. the head piece broke. Once again I sent these seats for repair. Once again, the repair was carried out. At this point I was very happy with the service once again.

In April 2023 the head piece of seat broke in the same way once again. I was asked to pay £90.00 for the repair as the seat was no longer under guarantee. The cost of a new seat is £189.99.

I couldn’t bring myself to scrap the seat as the rest of the seat was still in good condition. Subsequent reading of their web site revealed that repairs do not extend the warranty. So, I reluctantly paid this even though the cost of a new seat was just over double this.

I have written to the CEO Mr Ingmar VAN DEN BERG but as yet have had no response. In conclusion I am appalled that a 3 time failure of a safety product is not considered a subject of recall and redesign by Maxi Cosi

Bought a Maxi Cosi Kore Pro for my daughter when she was 4. In two years became unusable.
It is not adapted to a growing kid, as the cover is constantly pilling off from the backrest as by design it becomes wider in shape. It's basically a course to use it, when she is almost 6.

Maxi Cosi don't give a damn, because your warranty is expired in two years, while they don't recognise its faulty design. They hide in the bushes, when you write them, and don't bother responding, after their standard comments on their site.

Bad company, bad design, bad user experience,
If I had the time, I would go thermonuclear on them.

I contacted Maxi-Cosi to order a replacement part on Aug 24th and paid via a payment link they sent me.

As of 15th Sep I have still not received the part. I've been in contact with their customer support throughout this time who have given me lots of explanations for the delay and delivery estimates, none of which have been met.

I am now stuck in a loop where whenever I contact Maxi-Cosi, they tell me the item will arrive the following day. When it doesn't arrive I contact them again and they tell me it will arrive the next day, etc...

A complete waste of time and money. Avoid!

Do Not purchase from Maxi cosi. Bought a car seat - Maxi cosi Beryl approx 38 months ago , has been installed in our vehicle since this date with a toddler using it < 3days per week , he has now moved into a bigger booster and so as I was about to give it to his younger sister to use decided to wash the cover. More than horrified when took the cover off it to wash for the first time to find styrofoam cracked all the way through on one side of seat despite never having been in an accident nor the seat having been dropped. Seat now unsafe and useless …placed a review on their site as would not recommend or buy from them ever again, clearly flimsy product and I’m aware the seat in question now also gets a poor review on which.com which it didn’t at the time of purchase … disappointingly of course they refuse to publish this review as they only want to post positive reviews thus misleading parents. Please proceed with caution !!!

Worst customer service

You can not get a reply from customer service, and when you do they just close the chat and ignore you

Products sold do not match product videos

Hello. Can you explain the meaning of your warranty for a period of 24 months for your pushchairs. I bought a Maxi-Cosi Gia pushchair for my child through amazon, the child was 2 years old at the time, but after 8 months both support bars broke (the child was 3 years old at the time, weight about 17kg) . I sent you proof of purchase and pictures of what happened. You replied that "The extensive damage highlighted does not represent a manufacturing defect." ?! What did you mean by that? I was carrying a child in a pushchair, and to overcome the obstacle I lifted the pram, it rested on the rear wheels and support bars, and you want to say that such loads are not foreseen in the operation of this pushchair ? And that such damage is a consequence of the high quality of your product? And if a child was injured?

DO NOT BUY DIRECT FROM MAXI COSI!!

I have never experienced such terrible customer service as we have have done with Maxi COSI. We placed an order and we’re told to expect delivery in 2-4 days and after 12 days we are still yet to receive part of our order. They have no telephone number to speak to a human, they have no email address, the only way to contact is via an online form which they don’t respond to. I finally managed to get in contact with someone via Facebook but only after leaving a bad review there. When they did finally speak to me they just blamed a despatch delay and said I’d have to wait for a further 1-2 days before it was even despatched. At one point they even shared with me someone else’s name, address and telephone number for an order that wasn’t mine, surely a huge GDPR leak?!
One item in our order was delivered after 9 days and they then got in touch to say, good news your order has arrived with you. I’m they have yet to acknowledge that we are still missing part of the order.
I would steer clear from buying from maxi COSI direct unless you want to risk your baby’s safety and your money!
Terrible customer service and still no resolve!

Bought a pram for another company and they did not provide the adapters that should have come with the pram. I dealt with Nichola in the customer care team who was so helpful & went out of her way to make sure I had the correct items and send the missing part free of change. Thank you

Service clients desastreux, cela fait des jours que j'attend un remboursement et toujours rien.

Bonjour,

Je confirme que l'ensemble du groupement dorel n'est pas très commercial. J'ai contacte le service le 6 juin 2023 concernant la disponibilité du produit emerald. J'ai eu un retour le 9 juin 2023 pour m'indiquer qui n'avait pas d'information concernant le retour de disponibilité de l'article. Le 15 juin 2023 je reçois un mail m'informant de la disponibilité du produit. Cependant entre temps j'ai acheté 2 de ses siège dans une boutique de la marque Maxi Cosi dans le 78 demande 11 juin 2023. Le service commercial inexistant fidélisation de leur client inexistant aussi.
Je leur fais un retour de mon expérience future client qui n'est pas à la hauteur d'une simple demande. Qui donc m'a fait perdre 40€ ! Et quand je leur demande un geste commercial puisque leur service en interne n'a pas su donner une information correct. Ils m'ont fait un retour négatif. Entreprise mal géré des la commercialisation des leurs produits jusqu'au service après vente d'après beaucoup de clients de la marque.

Pram chassis broken the wheels jamming and visibly loose rattling along. Contacted maxi cosi and told they can’t send out replacement wheels so il be without my pram for maximum 3-5 working days! DPD collected it and I’ve heard nothing since then! I’ve had no confirmation it was received or updates on repair. It’s now been 11 days. I’ve contacted customer services and they just don’t reply. Appalling customer services and company to deal with. Such a big well known brand that you would expect to have good after care but it is the opposite. WILL I EVER GET MY PRAM BACK MAXI COSI. Horrendous company!!!!!!!!!!!

Like many others, I should have checked Trustpilot first... Missing order items and no communication or response to my mails from Maxi-Cosi. No contact number advertised. Very poor company in what is a very stressful time from most families.

I would avoid this company in future.

Maxi Cosi failed to deliver my item through their third party. Promised that the item would be re-sent out to me immediately. Since then have had no response and no item. They are ignoring me and keeping my money without sending me the product or refunding me. Terrible company to deal with.

Having managed to find a customer care number they still have a ridiculous recorded message about "protecting their colleagues so they won't be taking calls". Just another company exploiting its customers and a pandemic which is very much over to provide rubbish service.

I’ve returned an item and I am still chasing refund money. It’s more than 3 weeks now. Very unprofessional and disappointing

Poussette Lila CP achetée en juillet 2021 pour un bébé né en décembre 2021. En juillet 2022 poussette inutilisable, pièce défaillante. On rentre en contact avec le SAV du site revendeur, qui harcèle le SAV Maxi-Cosi. Nous sommes en Mars 2023. Ça fait 8 mois que notre poussette est inutilisable avec un bébé de 15 mois à ce jour. Je déconseille très fortement Maxi-Cosi. Je n'achèterai plus chez eux, et je ferais en sorte que mes proches fassent de même. Au prix de la poussette c'est scandaleux.

Purchased a Maxi Cosi Lara 2 stroller from Amazon in November 2022.
Ist used the product on our extended holiday in Thailand which started 16 January 2023. Less than 3 weeks later the cushion seat where our baby sits is falling apart. In doing so causing a possibility of a dangerous safety issue.
We contacted Maxi Cosi u.k regarding this issue on 19 February 2023. To date after 2 emails sent to their “supposedly” customer service email address.
NO contact from Maxi Cosi whatsoever! Non existent after sales customer service! DO NOT PURCHASE FROM THIS COMPANY- there warranty / guarantee means nothing!!!

Bad products, worse customer service.
We purchased a Maxi-Cosi bundle at a baby show prior to our child's arrival. Car seat, swivel base and pram that converted from a bassinet to a stroller. The car seat and base fine, no issues. The pram is a different matter... after less than 3 months of use the handle bar went saggy on one side, we followed instructions to resolve and no luck. This was returned and a replacement sent out...which took 14 days in total! So we're unable to use it for some time which is ridiculous. The replacement has now broken in exactly the same way less than 2 months later so its clearly a design/build problem. We have asked for a full refund but are being told no they will just fix or replace it... this is a joke. The item is clearly defective and not fit for purpose and we are well within rights to get a refund. Avoid this brand like the plauge.

Absolutely disgusting customer service for such a big brand! So disappointed. Bought the new maxi cosi coral 360 and I can’t use the carry strap that cost a extra £50 on top of the car seat as a part has snapped off. It’s unsafe to use this way! What a waste of money. No customer phone line?? And dont answer emails! MAXI COSI you want to be ashamed of yourself, can’t respond to your paying customers but yet they post on Instagram and Facebook on a daily basis and ignore your messages and comments on their posts! Daylight robbery