I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Leggi di più
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Scopri cosa dicono le persone
As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Leggi di più
L'azienda ha risposto
I have the icandy peach 7 complete bundle and im unable to open up the chassis without my husband because of how hard the button is and I believe it’s faulty because icandy claims it should be a easy... Leggi di più
We had already purchased pram 2 years ago and daughter expecting 2nd baby pram still amazing so purchased extension part
Dettagli dell'azienda
Informazioni su iCandy
Scritti dall'azienda
Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories
Our Mission
At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From our family to yours
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Our Family
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
Our Approach
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
Need assistance with your iCandy product?
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
Contact iCandy
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
5 year Warranty
With every pushchair
Informazioni di contatto
Montgomery Way, SG18 8UB, Biggleswade, Regno Unito
- 01767 604400
- customerservices@icandyuk.com
- icandyworld.com
3,8
Molto buono
762 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
We had already purchased pram 2 years…
We had already purchased pram 2 years ago and daughter expecting 2nd baby pram still amazing so purchased extension part
17 marzo 2026
Love Icandy Products
I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait for it to arrive.
19 aprile 2026
Non scritta su invito
Faulty
I have the icandy peach 7 complete bundle and im unable to open up the chassis without my husband because of how hard the button is and I believe it’s faulty because icandy claims it should be a easy open close system to be able to do it with one hand. Now I’m planning to travel alone and I’m looking for a second option pram because I can’t manage my icandy pram on my own. It’s very disappointing when you pay the highest price point to then opt for cheaper ones for efficiency.
18 aprile 2026
Non scritta su invito
Order cancelled with no explanation
Placed an order and paid extra for next day delivery as converter kit was needed urgently (foster carer getting emergency placement). Received email from courier to say item expected, then one immediately after from courier to say my order had been cancelled? No communication from company with any explanation, and am now having to chase and am without items that are urgently needed!
17 aprile 2026
Non scritta su invito
Attempted delivery once and didn’t…
Attempted delivery once and didn’t retry at all so haven’t received it
13 aprile 2026
Risposta di iCandy
Hi Ellie
We’re sorry to hear about the issue with your delivery.
Unfortunately, DPD has advised that they are unable to deliver any iCandy items without the correct PIN being provided. The delivery attempt was unsuccessful as a valid PIN code could not be given at the time.
Your parcel is now being returned to us and will be dispatched again as soon as possible. Please ensure you have the correct PIN ready to provide to the driver so the next delivery can be completed successfully.
Simply excellent!
Great bag and excellent for going out and about with a toddler. I love the design and functionality. Goes well with our iCandy Peach 7 Design Collection
9 marzo 2026
Risposta di iCandy
Good Morning Patrycja,
Thank you for taking the time to leave this review!
We are delighted to hear how much you love the iCandy Organiser bag.
Amazing quality and stylish!
As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and are obsessed with all of our products! Each product is incredible quality - it’s sturdy and made to the highest standard, all whilst looking sleek and stylish. Couldn’t recommend more.
12 aprile 2026
Non scritta su invito
Risposta di iCandy
Good Morning Stephanie
Thank you for this lovely review!
We are delighted to hear how much you love your carseat, 360 base, and iCandy pushchairs.
Happy travels, welcome to the iCandy family
Risposta di iCandy
Good Morning Susan,
Thank you for leaving this review!
We are so pleased to hear how happy you are with the iSpares ordering process, from the iCandy website.
Update from a previous review
I had previously written a review in 2024 complaining about my peach 7 Icandy that purchased from John Lewis. That issue was resolved. It turns out that John Lewis had missed an item out of the order causing the pram to not be fully accessible. Icandy customer service was great. They rang me and got it sorted and the team were very patient with my frustrations. Although the one thing I would keep my word to is that the pram isn’t practical for a smaller boot, specially when doing a food shop!
Fast forward to September of 2025 I of course purchased the Icandy pip! I had no issues flying out to turkey with it in the upper head lockers! However I did have an issue with it though that it wouldn’t fold completely and that took longer than normal to resolve I’m not sure why maybe new staff or training, there was a slight issue with communication on Icandy part but I generally do love their products! Someone within management contacted me to put an end to the issues and her customer service was absolutely amazing! It made me forget all about the previous issues! The one thing that stood out most that she did was remained in contact with me after the exchange (I left my Apple tracking device inside the pocket) she happily posted it back to me so questions asked!
I candy products will always be a win for me!
Thank you!
10 aprile 2026
Non scritta su invito
Risposta di iCandy
Good Morning Megan,
Thank you for leaving this review!
We are so happy to hear, the service you received was as it should be.
We will pass this on to the team, its always nice to hear nice feed back like this.
Great to hear from one of the iCandy family!
Risposta di iCandy
Good Morning,
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with your iCandy pushchair.
Happy travels, welcome to the iCandy family.
I have been using my icandy peach 7…
I have been using my icandy peach 7 coco for over a year .. the best thing ever.. and I am able to convert it to twin too with additional coverter which is very convenient
8 aprile 2026
Non scritta su invito
Risposta di iCandy
Good Morning,
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with your Peach 7.
Happy travels :)
The pushchair itself is light weight…
The pushchair itself is light weight and easy for manoeuvring. Love the colour and the fact it packs away small in the boot of the car or stored at home. The disappointment comes with the fact that that my 2yr old is too big for this buggy. His feet almost touch the ground when pushing him or just over hang the front wheels. This should be a pushchair he can use until 4yrs but that clearly won’t be the case.
31 marzo 2026
Risposta di iCandy
Good Morning Tanesha,
Could you please forward the images of the bumper bar and of your child in the seat in the position it was in, into the customer service team.
Excellent service
Excellent service! Delivered in less than 24 hours ! Quality as always is second to none. Thank you so much!
31 marzo 2026
Risposta di iCandy
Good Morning Alexander,
Thank you for leaving this lovely review!
We are delighted to hear how happy you are with your item, and the overall service you have received.
Item received not even produced or sold by icandy!
Poor communication and an item arrived that wasn’t even an icandy product obviously opened in transit and a random item put into the icandy damaged packaging then sealed in a Royal Mail clear plastic tag with a cable tie.. 😡
27 marzo 2026
Risposta di iCandy
Good Morning Lisa,
We are very sorry to hear about the parcel arriving open.
we will be in touch today about this.
Amazing buggy
Amazing buggy, very comfortable for baby, spacious under basket storage and great off road too for those who like out of the city adventures.
31 marzo 2026
Non scritta su invito
Risposta di iCandy
Good Morning
Thank you for this lovely review!
We are delighted to hear how much you love your pushchair.
Welcome to the iCandy family!
My Order is missing
My Order is missing, I only got the two chairs without the actual push chair. The delivery comes and runs away and does not call if they are at the door.
27 marzo 2026
Risposta di iCandy
Good Morning Mohamed
We are very sorry to hear this, we will be calling you today regarding this matter.
31/03 16.25
Good Afternoon Mohamed, we are sorry you missed our call this afternoon, we can see by the courier images and have been advised that all boxes are now present.
Andy was very helpful and knowledgeable…
Andy was very helpful and knowledgeable made great points and wasn’t pushy. Resulted in buying our first pram! The icandy peach bundle.
29 marzo 2026
Non scritta su invito
Risposta di iCandy
Good Morning Danielle,
Thank you for this lovely review.
We are delighted to hear that you enjoyed your experience with our wonderful Andy. Purchasing your first pram is such an exciting milestone, and having knowledgeable and friendly support makes all the difference.
Congratulations on this special purchase, welcome to the iCandy family —here’s to many wonderful adventures ahead with your new pram!
Delivery service was great.I would like…
Delivery service was great.I would like that you have delivery to Serbia.
23 febbraio 2026
Risposta di iCandy
Good Morning Marija,
Thank you for this feed back.
We are sorry we that Serbia isn't an area we cover at the moment,
However, we always strive to assist customers in situations like yours. We will always do our best to explore alternative options or solutions to help you complete your purchase smoothly.
Great service
Great service , delivery was quick , and was what I needed to add to my icandy 7 x
18 marzo 2026
Risposta di iCandy
Good Morning Amie,
Thank you for the lovely feed back!
We are delighted to hear how happy with the iCandy process and delivery!
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