I’ve been using Luxon during my poker trip in Vegas and the experience has been great. Everything worked smoothly and the support team was always there when needed. Special thanks to Boris. He wa... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Pozwolili mi wpłacić $$$ kartą, a teraz nie pozwalają mi wypłacić moich pieniędzy na tą samą kartę!!! Chcą żebym wypłacił na konto bankowe, ale za przelew SWIFT biorą 20 euro. Fatalne podejście do kli... Leggi di più
L'azienda ha risposto
Very happy that Luxon is finally available in the US. Love being able to register with wsop using my credit card and without paying fees. Hope Wynn/WPT and others will also start using them. Their... Leggi di più
L'azienda ha risposto
I wouldn't give a single star! Two accounts, mine and my husband's, were blocked. The employees are incompetent; they can't do anything without instructions, and when you ask them to look into the sit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Luxon Pay is the must have e-wallet. Use your Luxon Pay balance to send money to a friend, receive money via your personal account details / IBAN from any bank, exchange currencies, deposit into online merchants, or spend on your Luxon Pay Mastercard.
Informazioni di contatto
Regno Unito
- support@luxon.com
- luxon.com
3,0
Nella media
83 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Using Luxon is a bit like driving a Rolls Royce
Using Luxon is a bit like driving a Rolls Royce, everything works SO perfectly.
12 febbraio 2025
Risposta di Luxon Pay
Thank you very much for your review! We appreciate the comparison to a Rolls Royce
Too high comission
Too high comission and they take comission on everything - transfers, excange. I was withdrawing 120$ to my bank account and paid around 20$ of comission which is ridiculous.
12 febbraio 2025
Risposta di Luxon Pay
Thank you for your review. There are no fees on transfers, only on currency exchange and some withdrawal methods depending on your VIP level. For regular users fees are reduced and most are removed.
Added reply: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)
Very easy to use and instant money…
Very easy to use and instant money transfer. Would highly recommend.
12 febbraio 2025
Risposta di Luxon Pay
Thank you very much for your review!
Lost £100 in fees changing $ to £
Lost £100 in fees changing $ to £. Nowadays most apps have this feature for free.
10 gennaio 2025
Risposta di Luxon Pay
Thank you for your review, we are sorry to hear that you are not happy with our currency exchange fees, it is rare to find free currency exchange. We offer this for our VIP users, and the rate is reduced as you build your VIP status
This is a scam
This is a scam, charges to load money onto your card. Then extortionate charges to withdraw it to your bank account or to other accounts. How do FCA allow this? beyond comprehension. Do Not Recommend
9 febbraio 2025
Risposta di Luxon Pay
Thank you for your review, after listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)
Great job again
Its just so easy , hassle free absolutely love it
Thanks again
Martyn Frey
15 gennaio 2025
Risposta di Luxon Pay
Thank you for your review! We love to hear our users enjoy the product!
Rubbish always asking for bank statnent
Absolutely crap service was asked 4 times for proof of transaction
13 gennaio 2025
Risposta di Luxon Pay
Thank you for your review, we are sorry to hear that you are not happy with the service. Multiple requests are usually due to the wrong file format / document being sent. Sorry for the inconvenience caused, security measures are to protect your money
Does what is says on the tin
Does what is says on the tin, Received lots of payments from poker wins, when they do KYC its done very quickly, withdraws and deposits are fast. over all a very easy service. not a great layout like Paypal but its good enough.
12 febbraio 2025
Risposta di Luxon Pay
Thank you for your review, we are constantly improving the look and feel of the app, so we hope that you prefer the new appearance as we improve it each month.
Poor service
I was fine, but a friend had to miss the WHOLE TOURNAMENT because of Luzon’s inability to process his payment
1 febbraio 2025
Risposta di Luxon Pay
Thank you for your review, our customer support team are 24 hour and are always willing to help. Usually payments not processed will be your payment provider not Luxon Pay. We have instant bank transfers in the UK which will have solved this problem for your friend. Always reach out for assistance, we have customer support staff attending major events too
Getting winnings back out when you…
Getting winnings back out when you deposit with a Visa card is too difficult.Post their reply: You told us that 18 months ago, so I beg to differ.
2 dicembre 2024
Risposta di Luxon Pay
Thank you for your review, Visa withdrawals will be back available soon, sorry for the inconvenience caused, we are always working on improving our service
Do not use this platform
Do not use this platform, they charge 20$ for a 2k transfer to another bank, a pure scam.
11 febbraio 2025
Non scritta su invito
Risposta di Luxon Pay
Thanks for your feedback, currently standard users experience fees for certain types of transactions, however we will soon be offering advanced products such as free trials for higher VIP levels where you will see less fees
Added: After listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)
Luxon Pay block my accont with money and support wasn't answer me more than 2 days
I was make deposit to my account, send to my wife, she was returned money back to me in a week, I was withdrawal to cryptowallet and got a Locked. SCAM(
-90$
3 febbraio 2025
Non scritta su invito
Risposta di Luxon Pay
Hi, Thank you for your review, We have requested more information to look into this case for you but not received anything yet. Please contact our customer service team to discuss your case as the money will not be lost, we will be waiting on communication
Risposta di Luxon Pay
Thank you for your reply, we are pleased that you are enjoying using Luxon Pay
Easy and fast transaction with…
Easy and fast transaction with reasonable commission. I would like the withdrawals from the Luxon to bank account to be quicker but overall happy with the service.
4 febbraio 2025
Risposta di Luxon Pay
Thank you for your review. We are actually working on a faster bank withdrawal which is completely free too so this is coming very soon!
Risposta di Luxon Pay
Thank you for your review, it is great to hear
Risposta di Luxon Pay
I am sorry to hear this review, this is not feedback we usually receive. After reviewing your case there is no evidence of our staff being rude, they were in fact very polite and handled the situation in the best way possible.
Excellent service
Excellent service, fast responses through emails, and very easy to use for deposits and withdraws
20 gennaio 2025
Risposta di Luxon Pay
Thank you for reviewing Luxon Pay. We are pleased that you are enjoying our product
Excellent ewallet
This ewallet is really fantastic! The interface is intuitive, it’s easy to use, fast and secure making payments, support chat is available 24/7. Highly recommend it!
20 gennaio 2025
Risposta di Luxon Pay
Thank you for your review, we are pleased that you are enjoying our product!
Excellent service and product
Excellent service and product. Ultra easy to use, secure, fast and everything you need from a digital wallet. Cannot fault it in any way at all.
17 gennaio 2025
Risposta di Luxon Pay
Thank you for reviewing Luxon Pay. We are pleased to hear you are enjoying our services!
Risposta di Luxon Pay
Thank you for your review. We are pleased to hear that you are happy with your account
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