Luxon Pay Recensioni 83

I have used there services approximately three times and had no issues. Given this, I made a deposit via Crypto to my account. Deposit was made in accordance with their instructions and they guarantee deposits should be credited within 48h. I made an deposit a week ago and funds has yet to be credited. I have been in contact with customer support which confirm deposit has been made correctly, and yet no funds has been credited. I have received the message “we have escalated this so our crypto department” and no follow up.
Given this, I must discourage everyone from using Luxon’s services as they clearly are over their head regarding crypto.

I withdrew some money from my online poker account into my Luxon account because there was no other option available.
When I tried to withdraw from my Luxon account I was told that the card they had on record wouldn't work unless I made another deposit with it to re-register it (or rubbish to that effect). This is basically how scams work.
Eventually I had to make a bank withdrawal which cost around 7% of my total balance.
Of course they were very apologetic!

In response to Luxon's generic reply, IT WAS THE SAME CARD!!!!

This company is total GARBAGE.
I was told by support to exchange from USD to DKK to withdraw, 24 hours later, withdrawel declined 2 times. Then i was told to exchange from DKK TO USD, and yet again withdrawel was declined, and ofcourse you pay fees for exchanging, withdrawing, depositing etc. etc.
Support is terrible, and I got disconnected 11 times while waiting.
Never gonna use this terrible provider again.
Simply too damn bad, and WAY TOO EXPENSIVE... (21,30$ just for a withdrawel by bank account)

I made a withdrawl to a closed bank account accidently. After having engaged with the recipient bank it was confirmed that the account was closed and no further funds had been received. Engaged with Luxon Support and they opended a ticket with their finance team. I have requested a recall of the transaction but have been told I will have to wait for the finance team. So here I am stuck in limbo waiting for someone to do their job for over 2 weeks. Not a great experience and on top of that the current issue of withdrawals to visa cards is a majot pain I hope they fix ASAP.

they make it very hard to withdraw your money , I joined them in January , I tried to withdraw some of my money in February, they asked for my passport number a home bill , even though I went through that to join , then they charge an exhorbitant amount of interest on it aswell , I would keep clear of this dodgy site

Charges are way too high for transferring in and out. Steer clear.

I logged in to GGPoker, tried to deposit luxonpay was a payment method tried to deposit and when reached the final step i was told that my account was suspended and they cant tell me why.

I will not trust a penny of my money on this app! Worst customer support ! Worst verification process! I uploaded 5 requested documents and all refused! Internet bill, 3 bank statements. I lost 2 hours today trying to verify my account between robots few mails same outcome!Do not trust!Now can't access the app ! Don't recomend !

Is really quick, the transfers are fast, and the costumer’s service was excellent

It's very confusing what you can and can't do within this account.
It says receive money into the account very easily, but when I did from a friend that owed me a small amount I was grilled about it and initially asked to provide PDF for where it had come from as if it may be fraudulent, but he only owed me money I had lent him to fix his car.
It sometimes leaves you feeling quite scared you're doing something wrong.
But overall my poker buy in experience with it has been excellent.

The whole site is so easy to navigate and use

Great staff makes experience smooth!

Good customer service , I would recommend Luxon

Swift payments and good customer support when needed

Always an efficient way of buying in, receiving winnings etc

Support was very poor when I needed information. That was a shame as the product itself was useful.

it takes a lot of personal unformation and paperwork to join this site , I joined it to pay money into dusk till dawn for a poker tournament , you have to log into your personal account with this dodgy site to pay the money , I tried to withdraw my own money after logging into the app , it tells you there is a big withdrawal fee so I thought I'm not using them again because of that so I accepted , then I get an email telling me to send loads more personal information , this is after I logged into my own account , this seems very dodgy even your own bank app doesn't ask all that . then because I refused to reveal any more personal details they blocked my account until I did . STAY CLEAR OF This VERY DODGY SITE

It's shit prices

Easy comunication
Ready to help