Luxon Pay Recensioni 83

TrustScore 3 su 5

3,0

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Valutata 5 stelle su 5

I’ve been using Luxon during my poker trip in Vegas and the experience has been great. Everything worked smoothly and the support team was always there when needed. Special thanks to Boris. He wa... Leggi di più

Valutata 1 stelle su 5

Pozwolili mi wpłacić $$$ kartą, a teraz nie pozwalają mi wypłacić moich pieniędzy na tą samą kartę!!! Chcą żebym wypłacił na konto bankowe, ale za przelew SWIFT biorą 20 euro. Fatalne podejście do kli... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very happy that Luxon is finally available in the US. Love being able to register with wsop using my credit card and without paying fees. Hope Wynn/WPT and others will also start using them. Their... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I wouldn't give a single star! Two accounts, mine and my husband's, were blocked. The employees are incompetent; they can't do anything without instructions, and when you ask them to look into the sit... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di pagamento

Scritti dall'azienda

Luxon Pay is the must have e-wallet. Use your Luxon Pay balance to send money to a friend, receive money via your personal account details / IBAN from any bank, exchange currencies, deposit into online merchants, or spend on your Luxon Pay Mastercard.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

83 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I’ve been using Luxon during my poker…

I’ve been using Luxon during my poker trip in Vegas and the experience has been great. Everything worked smoothly and the support team was always there when needed.

Special thanks to Boris. He was always helpful, quick to answer and made things very easy. When you’re grinding poker every day, having a reliable payment solution makes a big difference.

Thanks Boris. Really happy with the service and will keep using it.

5 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Must have tool for poker players

Very happy that Luxon is finally available in the US. Love being able to register with wsop using my credit card and without paying fees.
Hope Wynn/WPT and others will also start using them.
Their WSOP on site support is FANTASTIC!

12 giugno 2026
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Risposta di Luxon Pay

Thank you for your review, we are pleased to hear that you have had a great experience

Valutata 1 stelle su 5

Nie polecam

Pozwolili mi wpłacić $$$ kartą, a teraz nie pozwalają mi wypłacić moich pieniędzy na tą samą kartę!!! Chcą żebym wypłacił na konto bankowe, ale za przelew SWIFT biorą 20 euro. Fatalne podejście do klienta, a być może nawet oszustwo.

9 giugno 2026
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Risposta di Luxon Pay

Hi, sorry to hear that you have experienced this, we open card deposits in your region and there was a delay for launching card withdrawals which is now available. Your next withdrawal will be free, the only withdrawal method we charge for is SWIFT, we offer free SEPA withdrawals just not SWIFT unfortunately. We hope to see you again

Valutata 5 stelle su 5

Rocco the Legend

Rocco was a huge help when using Luxon Pay for WSOP buy ins and can’t recommend them enough.

7 giugno 2026
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Risposta di Luxon Pay

Hi, thank you for your review, we are pleased to hear you had a great experience

Valutata 1 stelle su 5

Worst online banking ever

Worst online banking ever, omg never using this again..2 times it had problems where i could not deposit and i havent used luxon that much. But reason im writing this review is that now my 79.79$ deposit goes through and taken from bank account but does not appear on my luxon account..online chat tells me to wait 2 hours so i check next day and luxon status on it is " failed " so no money there and no money transfered back to my bank account...i try to deposit $41 next day and same thing happens and again live chat cant do anything and just wait for it to fail and no money back....I understand banks might take few more days so i will update this review if i get my money.

12/06/2026 update: Still have not gotten my money, spoke to my bank and they confirm thats nothing went wrong on theyr side and that makes sense since they just approve the transactions but Luxon are the once taking the money to the luxon account...So i am still waiting for the money to bounce back to same payment method as luxon promised but i am getting really worried and this response from them does not mention anything about my stuck money and just other deposit options like i want to deposit again after they take my money but have not given it back since 6.Jun...outrage.

I sent you 3 reference numbers connected to the payments that are stuck in your banking/payment institution...for $80.80, $41.41, $79.79 on 8.jun, 7.jun, 6.jun

6 giugno 2026
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Risposta di Luxon Pay

We are sorry to hear you that you haven't had the best experience. We offer many deposit options to allow you to find the most suitable one for you, it might be worth trying another method such as IBAN transfer if this is available to you.

We have just requested more information so we can review your case as your post is anonymous so we were unable to review your individual case without more information.

Valutata 5 stelle su 5

Recently downloaded the app via a…

Recently downloaded the app via a recommendation of a friend. Really pleased as not having to pay any fees with deposit or withdraw. Customer Service team we're also great support when had initial questions.

4 giugno 2026
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Risposta di Luxon Pay

Thanks for the review, we are pleased that you have has a great experience.

Valutata 1 stelle su 5

I Account blocking without specifying reasonswouldn't give a single star

I wouldn't give a single star! Two accounts, mine and my husband's, were blocked. The employees are incompetent; they can't do anything without instructions, and when you ask them to look into the situation, they simply block you, WITHOUT EXPLANATION! Moreover, the same consultants work at Luxon and their partner, and they are completely incompetent. Thank goodness I didn't keep any money there. I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!!

9 maggio 2026
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Risposta di Luxon Pay

Thank you for your review, after reviewing this case the account will remain closed. Any money in your account would have been returned to you under the circumstances.

Valutata 5 stelle su 5

Ive started using Luxon for the last 3…

Ive started using Luxon for the last 3 months and I see why its becoming so popular, especially in poker circles.

It feels like Skrill 10 years ago. Good product, very good limits, no p2p fees. I also like the fact that their

They also implemented iban for EU customers, removed bank withdrawal fees which majority of reviewers had issue here. Oh yeah and their black mastercard doesnt have card number on it, so if it gets stolen/lost nobody can use it - neat trick.

They need to work more on UX, its obvious they are a young ewallet.

For now my go-to ewallet!

18 febbraio 2026
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Risposta di Luxon Pay

Thank you for your review, we are glad you are loving using your Luxon Pay e-wallet. We have lots of exciting things to come and lots of UX changes we know you will love!

Valutata 1 stelle su 5

LuxonPay is extremely user-unfriendly…

LuxonPay is extremely user-unfriendly and overpriced. Withdrawal fees are ridiculously high, and there are no free cards, no referrals, and no real benefits for users.

Plenty of better, cheaper, and more user-focused alternatives exist. Stay away.

19 gennaio 2026
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Risposta di Luxon Pay

Thank you for your review, we have removed all withdrawal fees after feedback from our users. We have free cards for our regular users and regular promotions for a free card. We have a VIP scheme for customer benefits which we are always adding to. We hope you give us a longer opportunity to show our benefits

Valutata 1 stelle su 5

Trustpilot-TextSlow bank withdrawals, high fee, poor tracking mit Skrill-Vergleich…

Trustpilot-Text mit Skrill-Vergleich (kurz, fair, ohne übertreiben):

Bank transfers are slow and poorly tracked. My withdrawal showed “Completed” and my Luxon balance was debited, but the money took much longer than expected to arrive at Revolut. The fee is also high (€10). In comparison, Skrill bank withdrawals are cheaper (around €5.50) and usually arrive within hours/under 24h for me. The app UI is fine, but payout speed and transparency need a lot of improvement (clear timelines, better tracking/trace info, proactive status updates).

13 gennaio 2026
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Risposta di Luxon Pay

Thank you for your review, we have removed withdrawal fees so please come back and see what there are no fees :) We are also adding additional withdrawal methods which should help speed up the process for you. Please ask our customer service team to advise you on the quickest method in your region.

Valutata 1 stelle su 5

Bad experience

The fees are way too high i only wanted to withdraw my funds that was in account so had to 'deposite' money to recieve but then they had fees to withdraw a certain amount therefor had to deposite more. All in all i lost out on money. This website is very bad and decieving would not recomend to anyome to use at all.

9 gennaio 2026
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Risposta di Luxon Pay

Thank you for your review, we have removed withdrawal fees so please come back and see what there are no fees :)

Valutata 1 stelle su 5

If the company want too make it as hard…

If the company want too make it as hard as possible too make a deposit they done a great job.

24 dicembre 2025
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Risposta di Luxon Pay

Thank you for your review. We have different deposit methods in each region and lots are very simply to use. Please contact our customer service team to assist you on the best method for your region. We have also removed withdrawal fees after listening to our reviews :)

Valutata 1 stelle su 5

close account without a reason

I made withdrawal from a legal sportsbook, despite I provided them all proof of my funds they refused my payment and closed my account.
Service to avoid. Skrill is better.

7 dicembre 2025
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Risposta di Luxon Pay

Thank you for your review, I have requested information so I can investigate this further for you

Valutata 5 stelle su 5

Reliable payment solution

Luxon Pay has been outstanding from start to finish. The app is easy to use, transfers are fast, and fees are very reasonable. Customer support has been particularly impressive — every time I’ve had a question, the team responded quickly and professionally. I also appreciate the security features and how straightforward it is to manage different currencies. Overall, a reliable and smooth payment solution.

2 novembre 2025
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Risposta di Luxon Pay

Thank you for your review, we are pleased that you appreciate our attention to our customers :)

Valutata 1 stelle su 5

useless e-wallet

They put BWIN, LADBROKES, Sportingbet, Coral and any casino/sportsbook from Entain on blacklist.
Due that, now they are useless e-wallet for gamblers/bettors.
Ridiculous fees compared to Skrill

6 novembre 2025
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Risposta di Luxon Pay

We are sorry to hear your review. Please note that it is not our decision to not be available in those merchants, we are always working with merchants to be available in as many places as possible. We hope to have these merchants available in the future

Valutata 1 stelle su 5

You will be scammed out of your money

You will be scammed out of your money, only a fool sends money to these scammers, they closed my account with 2000usd in it, and they didn't even tell me the reason why.

12 ottobre 2025
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Risposta di Luxon Pay

Hi, please contact our customer service team to withdraw your funds, this is available for you to sort with them direct.

Valutata 1 stelle su 5

Excessive fees

I will not be using this service again due to the high fees. I was charged a fee when depositing money into my Luxon Pay account, and on top of that, a 10% fee was applied to my withdrawal amount. These charges are excessive, and I would much rather use cash than continue with such costly transactions.

24 settembre 2025
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Risposta di Luxon Pay

Thank you for your review, after listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

Valutata 1 stelle su 5

Don't use Luxon because of the fees. Use cash instead.

Member since 2022 and used service for all poker buy-ins and pay-outs. Stopped using this year when they started introducing ludicrous fees. Despite having spent thousands previously, wasn't grandfathered in to a fee-less plan, and the plan brackets for lower or no fees are completely unrealistic (tens of thousands deposited per quarter to maintain no fees).
Instantly stopped using Luxon and resumed buying in with cash instead. No fees at my club with cash.
Will never ever use Luxon again unless they scrap fees for deposits and withdrawals.

15 giugno 2025
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Risposta di Luxon Pay

Thank you for your review, after listening to your reviews we have removed withdrawal fees so please come back and see what there are no fees :)

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