LendInvest Recensioni 578

TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Kieran and Mike @LendInvest have been a game changer for us. The team went above and beyond to ensure our deal completed smoothly, even with tight timelines and moving parts. Their communication, spe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

LendInvest helped solve a tough case when other lenders couldn’t. Callum, Abbie, Gordon and Evan were key contacts, and I’m sure the wider team are just as good.

L'azienda ha risposto

Valutata 5 stelle su 5

I work for a mortgage brokerage which is looked after by BDM, Paige Archer. Whether it be over email or physically in the office on a visit, Paige is outstanding!! Her attitude, her hands-on approach... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From submission to completion, the process was seamless. As a broker, I often find myself needing to step in during the legal stage, but this time there was no need — everything progressed exactly a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi finanziari non bancari
  2. Erogatore di crediti ipotecari

Scritti dall'azienda

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

578 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 63% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 5 stelle su 5

Fantastic & exemplary service.

Word On The Street are new to working with LendInvest but given the support we have received to date we now have 4 live cases in pipeline.

A lender who we had tried multiple times to access due to positive reviews we were finally onboarded as a Direct brokerage.

Challenger bank lending is a saturated market with many 'portal says yes/no' type lenders available to us.

As a specialist mortgage brokerage it is important to us to be able to have real conversations with real people and LendInvest have most definitely hit the nail on the head with how they operate and approach broker relationships.

A forward thinking & open minded approach from the BDMs, underwriters & management team.

Its refreshing to be working with a lender who are actively looking for reasons and ways to say yes, rather than operating as 'deal prevention officers'.

Very impressed so far and looking forwards to building a long lasting working relationship with you.

9 maggio 2025
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Risposta di LendInvest

Hi Michael,

Thanks so much for taking the time to leave this review, and we're thrilled that you and your team at Word On The Street are please with our services and our products.

We always pass feedback on to our teams, and we'll be sure to pass on your praises to our BDMs and Underwriting team.

Again, thank you for these kind words and we're also excited to completing many more deals with you in the future,

Best,
The LendInvest Team

Valutata 1 stelle su 5

DONTINVEST

It's been a longtime since those almost zero rates and we all waited for those investment opportunities only to find most times they were oversubscribed and we were forced to auto invest. It is now evident that Lendinvest were selling property loans that did not have accurate valuations and surveys and many of the borrowers lacked the credit worthiness they were granted. Mr Lockhart's effusive comments and optimism on results do not seem to tally with the LSE stock price which has languished in 26-28 range since November 2023.
What especially concerns me is the quality of the notes for loans OUT OF TERM/ IN BREACH. They consistently use language that bears no reality to time fulfillment or urgency and borrowers I imagine feel little pressure to act. It also feels like ENFORCEMENT is a protected species. Let me highlight a few loans : HP27 LTV 64.28 which I have called the LA LA LA loan where a multi million pound transaction just can't get a valuation and where Mr Luckhart simply condones the delay and we all acquiesce and are simply told " they are current on interest payments". IG6 LTV 62.42 and in default for 2 YRS 9 MTHS and is now with receivers. By all measures this loan is a gold standard delinquent management by LENDINVEST who even after site visits did not recognize the impending disaster. NW7 LTV 64.99 again shows the same malaise as regards diligence. We of course all know and are told in bold print that we should not invest unless we are prepared to loose all the money invested. What we should have been told is that within LENDINVEST they are not capable of managing many of the loans they sell and do not follow up with due diligence when things go awry. So Mr Luckhart it is time to hear from you on THESE ISSUES and not about how many new deals you have done with the big boys!

1 maggio 2025
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Valutata 5 stelle su 5

Leanne was brilliant and really pulled…

Leanne was brilliant and really pulled all the stops out to get a case completed. Cannot thank her enough for a fast turn around on the bridge.

1 maggio 2025
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Risposta di LendInvest

Hi Dharam,

Thank you so much for taking the time to leave this review, and we're thrilled that you've had a great experience working with us.

We always share feedback with our teams, and we'll be sure to let Leanne know about your kind words and thanks.

Please reach out if you need anything else, and we look forward to working with you again in the future!

Best,
The LendInvest Team

Valutata 1 stelle su 5

Avoid at All Costs

Avoid at All Costs – Unacceptable Treatment and Deliberate Delays
here's my story -

I’ve had a mortgage with LendInvest for the past five years, which came to the end of its term today. Back in January, I contacted them to request a new quote and was offered a two-year fixed deal at nearly 6% interest, along with an eye-watering £22,000 arrangement fee. I decided it would be more sensible to pay off the mortgage instead.

Since February, however, LendInvest has made this process extremely difficult. Despite my clear intention to redeem the mortgage, I’ve been subjected to endless requests for documentation for SOW — including full bank statements, shareholdings, passports, and even my children's passports, as I had used funds from their Premium Bonds accounts.

At one point, they even asked for written letters from my children (aged 10 and 12) explaining the source of their funds and confirming they were gifting the money to me. This request was not only inappropriate but indicative of a wider issue.

It has become increasingly clear that LendInvest is deliberately stalling the redemption process to push me into either signing a new mortgage agreement or being rolled onto their 7% standard variable rate, which takes effect tomorrow.

In the past two months, I’ve sent over 20 emails and made twice as many phone calls. Their response times have been painfully slow, often taking weeks to reply — only to ask for more paperwork that could have easily been requested earlier.

While I understand the need for Source of Wealth checks, a three-month process with unreasonable demands involving children clearly suggests something more than due diligence.

This is my honest experience, and I strongly advise others to think very carefully before doing business with this company. I am now in the process of submitting a formal complaint to the Financial Conduct Authority (FCA).

30 aprile 2025
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Risposta di LendInvest

Hi Jaswant,

Thank you for taking the time to write a review. We're sorry to hear that you are dissatisfied with your experience. Please be assured that we take your situation seriously, and we are looking into this for you.

We will be in contact with you as soon as we have an update.
Kindly,
The LendInvest Team

Valutata 5 stelle su 5

Rod was fantastic

Rod was fantastic, quick, the kindest BDM and valuers passed a property that hadn't previously passed with another broker and lender. Very happy clients.

28 aprile 2025
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Risposta di LendInvest

Hi there,

Thanks so much for taking the time to leave this review. We're thrilled to hear that you and your clients have had a great experience working with us.

We always pass this feedback on to our teams, and we'll be sure to let Rod know about your kind words.

Please contact us if you need anything else, and we look forward to working with you again in the very near future!

Best,
the LendInvest team

Valutata 5 stelle su 5

Lendinvest is one of the very professional companies.

Lendinvest is one of the very professional companies. Tom was very helpful and explained different products with simplifying to let any one can understand with ease.
I am very impressed with the professionalism of Lendinvest staff in particular Tom

25 aprile 2025
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Risposta di LendInvest

Hi Subhash,

Thanks for taking the time to leave this review, we really appreciate and we're thrilled that you've had a great experience working with us.

We always share these reviews with our team, and we'll be sure to pass on your kind words to Tom.

Please let us know if you need anything else and we look forward to working with you again soon!

Best,
Erik N

Valutata 5 stelle su 5

Broker Review - Product Transfer

Broker Review - Product Transfer: The online platform was user-friendly and intuitive. There was a wide variety of product options available for my client. A special mention goes to Liv, who ensured the process was seamless and went above and beyond to get the case approved.

16 aprile 2025
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Risposta di LendInvest

Hi there,

Thank you for taking the time to write this review, we're thrilled that you and your client are satisfied with our products and our Mortgages Portal.

We always share feedback with our teams, and we'll be sure to pass on your kind words to Liv.

We're looking forward to helping you and your clients close the next deal, if you need anything else, please don't hesitate to reach out!

Best,
The LendInvest Team

Valutata 5 stelle su 5

As a broker

As a broker, I really value strong relationships, competitive costs for my clients, quick turnarounds, and common sense lending. LendInvest ticks all those boxes—and more.

A special shoutout to John Cairns, one of their underwriters. He’s not even my main contact at LendInvest, but he’s gone out of his way to help me on multiple cases. Even when it’s not “his” deal, he’s always happy to give an underwriter’s view when I need it. That kind of support really matters.

Lenders—take note! Being accessible like LendInvest and John gives brokers like me the confidence to keep coming back. Great service, great people. Highly recommend.

3 aprile 2025
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Risposta di LendInvest

Hi Christopher,

Thanks so much for taking the time to leave this review and for the nice words, we're thrilled that you had a great experience with us. We always share feedback to our teams, and we'll be sure to pass on your kind words to John.

Thanks again, please reach out if you need anything else and we look forward to helping you and your clients close the next deal!

Best,
The LendInvest Team

Valutata 5 stelle su 5

Been a pleasure working with Daniel…

Been a pleasure working with Daniel Huddy from LendInvest, he is highly knowledgeable and experience.

On top of that he is easy to get hold of and always willing to assist.

21 marzo 2025
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Risposta di LendInvest

Hi Brandon,

Thanks so much for taking the time to write this review, and we're thrilled to hear that you've had a great experience working with us. We always share feedback with our colleagues, and we'll pass on your praise to Daniel.

Thanks again and we look forward to working with you again soon!

Best,
The LendInvest Team

Valutata 1 stelle su 5

Clueless



I am extremely disappointed with my experience at LendInvest. I have been in constant communication with the pre-offer team, both via email and phone, but the information I received was consistently inaccurate. Liv was particularly unhelpful; she spoke to me in an abrupt manner with an angry tone, which only added to my frustration. Moreover, I received conflicting information from another team member via email, making it clear that their internal communication is lacking.

After calling four times for clarification, I was hung up on during one of the calls, which is completely unprofessional. This level of customer service is unacceptable.

3 marzo 2025
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Risposta di LendInvest

Hi Shalom,

Thank you for taking the time to write this review. We're sorry to hear that you are disappointed with your experience at LendInvest, and we would like to see what we can learn from your feedback.

Please email btlops@lendinvest.com with your case number as the subject and one of our team members will look into your case in greater detail.

Alternatively, if you would like to make a formal compliant, please email complaints@lendinvest.com and someone from our Compliance team will be in touch to explain the process.

Kind regards,
The LendInvest Team

Valutata 5 stelle su 5

Flawless & Fair

I have been working with Lendinvest for many years now, having carried out many successful development projects and find them to be flawless in every respect. Their attitude, appetite, and sensible rates make them a joy to do business with.

4 marzo 2025
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Risposta di LendInvest

Hi Matt!

Thank you for taking the time to write this review, and we're thrilled to hear that you have had positive experiences working with us.

We take on feedback from these reviews and will pass your kind words to all of the teams here at LendInvest. We look forward to working with you again on your next project, and if you need anything in the mean time, please don't hesitate to reach out!

Kindest regards,
The LendInvest Team

Valutata 3 stelle su 5

Experience as an investor is poor

My experience is as an investor with Lendinvest, I invested three pots of money in three different property deals. They all started out well but one by one run into problems of one sort or another. Out of the three all went wrong in one way or another, one was late in paying out and two out of the three are now in arrears with one going into repossession. Communications on the deals gone wrong are slow and vague. There are a lot batter providers in this space, I would avoid investment with this company.

1 febbraio 2025
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Valutata 5 stelle su 5

The best experience from Jordon and I…

The best experience from Jordon and I am so pleased with his professionalism and his quick time scales, throughout the journey Jordan provide an excellent service to my clients and our firm. I recommend this to lender to my fellow advisers and other clients.

20 febbraio 2025
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Risposta di LendInvest

Hi Pranith,

Thank you for taking the time to write this review and we're thrilled that you had a positive experience working with us.

We'll pass on your positive feedback to Jordan as we always share with our teams.

We're so grateful that you will recommend us to your colleagues and clients, and we're looking forward to completing the next deal with you soon!

Kind regards,
The LendInvest Team

Valutata 5 stelle su 5

Great experience with bridging loan

Great experience with bridging loan, Carol was great and communication was amazing. Makes it easy to do bridging with lend invest when you have someone that good.

17 febbraio 2025
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Risposta di LendInvest

Hi Jodi,

Thank you for taking the time to write this review and we're so pleased that you had a great experience working with us.

We always pass on these reviews to our colleagues, and we'll be sure to pass on your positive feedback to Carol.

We're looking forward to working with you again soon, and please reach out if you need anything else!

Regards,
The LendInvest Team

Valutata 5 stelle su 5

After fantastic support from my BDM…

After fantastic support from my BDM Paige Archer, I managed to a case to offer , if it wasn't for her support and help this would not of not happened!
Very grateful broker and client .

7 febbraio 2025
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Risposta di LendInvest

Hi Noah,

Thank you so much for taking the time to write this review and we're so pleased that you had a great experience working with us.

We always pass on feedback from these Trustpilot reviews, and we'll be sure to send this along to Paige.

Please reach out if you need anything else from us, and we look forward to working with you in the near future!

Best wishes,
The LendInvest Team

Valutata 5 stelle su 5

Very quick and great communication

Very quick and great communication. Thank you to Jordan for helping this case fly through to offer

5 febbraio 2025
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Risposta di LendInvest

Hi Marty,

Thank you so much for taking the time to write this review, and we are absolutely thrilled to hear that you had a great experience with us.

We always share this feedback with our teams, and if there's anything else we can do for you, please reach out!

Best,
The LendInvest Team

Valutata 5 stelle su 5

Communication was great!

Had x2 rather tricky cases with LendInvest [I am the Broker] and i was able to discuss things with my BDM, who supported the case and had it reviewed by the underwriting teams.

Any points of confusion were remedied when required to be and both cases progressed through to offer in a timely fashion, taking into account the complexities of the cases.

The underwriting teams were proactive and moved things along efficiently. I definitely will be using LendInvest more often.

5 febbraio 2025
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Risposta di LendInvest

Hi Marty,

Thank you so much for taking the time to write this review, and we are absolutely thrilled to hear that you had a great experience with us.

We always share feedback, and we'll be sure to highlight our team members that helped you get the deal done in such a short timeframe. Please let us know if you need anything else, and we look forward to completing the next deal!

Best,
The LendInvest Team

Valutata 1 stelle su 5

Disaster

Firstly - combining Borrower and Lender reviews into one average rating is meaningless. I'm sure borrowers are happy as apparently they are allowed to repay as and when (and if) they please.
I have currently 7 investments of which only one is not in arrears (it hasn't matured yet). The rest are in arrears, in breach or in enforcement. All but one of the delinquent loans are in the hands of receivers, some have stopped paying interest bringing my overall return to 2.12%
How did these guys get given this business for their playpen?

3 febbraio 2025
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Risposta di LendInvest

Hi Peter,
We understand your frustration and appreciate you taking the time to share your experience. We recognise that overdue loans are concerning for investors, and we are committed to managing recoveries, including taking enforcement action where necessary, to protect investor interests.

To answer your concerns: the Trustpilot rating reflects feedback from all customers - both borrowers and investors - as it is an independent review platform that does not allow separate ratings for different user types. We understand that this may not always provide the distinction investors are looking for, but this is determined by Trustpilot rather than our platform.

As you’ll be aware, investing in property-backed loans carries an inherent level of risk. In line with regulatory requirements, the platform is therefore only available to high net worth or sophisticated investors, who select their own investments based on the information provided. We make these risks clear from the outset and regularly communicate updates on performance through monthly investor newsletters and to investors individual accounts, including details on loan performance and recoveries. Further information on investment risks can be found here: https://www.lendinvest.com/capital/investing-online/risk-warning/

Our team is actively managing the affected loans, and we are committed to keeping investors updated on progress. We appreciate you sharing your contact details, and a member of our team will be in touch shortly to discuss this with you in more detail.
Best regards,
The LendInvest Team

Valutata 5 stelle su 5

Honest sensible underwriting

After being let down with another lender (after a tortuous 2 months) I called Ed and ran through the case, he ran it past underwriters who confirmed it should fit within criteria, Case submitted, a couple of follow up calls with Jordan the underwriter, physical valuation instructed and offer issued within 9 days.
Sensible underwriting at its very best. LendInvest are fast becoming my go to lender, for any cases that require a common sense, hands on approach.

23 gennaio 2025
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Risposta di LendInvest

Hi David,

Thank you so much for taking the time to write this review, and we are absolutely thrilled to hear that you had a great experience with us.

We always share feedback, and we'll be sure to highlight our team members that helped you get the deal done in such a short timeframe. Please let us know if you need anything else, and we look forward to working with you in the future!

Best,
The LendInvest Team

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