Eurogardenandhome Recensioni 

369
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Great team. Didn’t accept my order until they and myself knew all of the facts and figures. Installation requirements, etc. I’d also recommend their Installation team. Great guys who know what they ar... Leggi di più

Valutata 4 stelle su 5

Nothing wrong with product. Realistic/Real world delivery times should be looked at. Every outdoor product should be given the option of a weather/waterproof cover

Valutata 5 stelle su 5

HI THE FIRST CONTACT IN BLOOMS WEEKEND WAS VERY POSITIVE THEN THE 2 LADS THAT INSTALLED IT (TOMMY AND JAMES)? WERE EXCELLENT AND THEN THE FINISH JOB WITH THE LIGHTS AND ROOF AND ALL THE SIDE WALLS IS... Leggi di più

Valutata 5 stelle su 5

Great service at Euro Garden Centre. Staff are so lovely & helpful. Small problem with table when delivered but one phone call it was sorted out. Great choice. Would definitely recommend to family & f... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

369 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

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(369)

51 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Chelsea was absolutely fantastic she…

Chelsea was absolutely fantastic she couldn’t do enough to help us get what we needed, 10/10 service! The quality of our furniture is also fantastic I wouldn’t be going anywhere else & have recommended all my family & friends.

20 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Good and bad

Staff within the store were first class. They were knowledgeable and helpful. After sales is where I feel eurogardenandhome has been slack.
Delivery times were excellent but the furniture delivered was clearly broken/damaged. It was obviously misshapen and should have been realised before delivery. Even had it came and not been damaged the full materials to complete the set were not delivered meaning a return visit to the store necessary. On return to store the staff were again helpful and apologetic but unfortunately provided the wrong parts to fix the problem.
I have now sat with damaged furniture in my garden for a number of days when I expected to have the quality garden set expected when I paid the price I did.
The new furniture was the delivered and for a second time no screws with the order. Very poor.

Since reply from business we have been sent the wrong screws again. We are still without a “fully functional set”

13 maggio 2025
Non scritta su invito
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Risposta di Eurogardenandhome

Thank you for your feedback, though we must express how disappointed we are with this review, particularly given the broader context of your order and the extensive efforts we made to resolve the issue.

Your order was placed on Tuesday, May 13th, and—despite it coinciding with the Balmoral Show, our busiest week of the entire year—we fast-tracked your delivery and had it with you by Thursday, May 15th, well within our standard two-week delivery timeframe. We made this effort during a period of exceptional demand, which we hope demonstrates our commitment to customer satisfaction.

Unfortunately, the item arrived damaged. While this was certainly not ideal, we must emphasize that the damage was not intentional, not in our interest, and simply an unfortunate and unforeseeable event.

Once notified, we acted promptly. By Wednesday, May 21st—just eight days after your order—we attended your property and replaced the damaged part. This was carried out as quickly as possible. A minor human error then occurred when one of our team members forgot to include the screws for the table.

However, this was addressed immediately, and the screws were dispatched via first-class post the same day, expected to arrive before the weekend.

We understand your frustration, but we believe a one-star rating does not reflect the full picture:

• Fast-tracked delivery during our busiest week of the year

• Swift replacement of the damaged component

• Immediate correction of a minor oversight

• Direct in-store and on-site support during a time of significant operational pressure

We are confident you now have a complete, fully functioning set, and the matter was resolved well within our typical two-to-three-week delivery window—in fact, within just ten working days.

We always strive for excellence, and while errors can occur, what truly matters is how they are handled. We believe we responded professionally, promptly, and fairly, and are disappointed this was met with such a severe public rating.

As a helpful note for future reference, we recommend allowing more lead time when ordering ahead of important events, particularly during peak periods, to ensure any unforeseen issues can be addressed without added stress.

Kind regards,
Brian

Valutata 4 stelle su 5

Nice Set

Between Nuala and the Boss they got us sorted with the furniture we required and delivered when they said.
Very Happy with it now the sun is shining every day.

19 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Great showroom with beautiful garden…

Great showroom with beautiful garden furniture. Nuala was extremely helpful, lovely friendly staff who were very welcoming of my two young children.
Delivery was expected to be 2 weeks but arrived in 1 week. Delivery drivers courteous and helpful.
Thank you very much.

1 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Poor experience

I wrote a review here on 7th July 2024 and it was positive. After initial issues which they rectified. Shortly after we had a yellow wind storm and the pavilion we purchased from them which they installed was literally swaying in the wind. They said the ground service wasn't right but they had installed it!!. All bolts were secure to the ground but the structure was all loose. We got no assistance from them, only that they would charge us to reinstall it, even though they had put it up in the first place. My husband has had to strap it down to keep it from moving. This pavilion is not suitable unless attached to a house especially if your site is exposed to the elements. They stopped answering calls emails. Then we had a Red wind storm and one of the blinds came off and the rail is damaged. We have rang Chantelle for advise where we can another rail. We sent pictures as requested. Have not got an answer or reply I have rang and emailed and silence. I feel for the climate we are now experiencing I would not recommend these pavilions and as for euro garden well this review speaks for itself.
Mary Guilfoyle.

2 maggio 2025
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Risposta di Eurogardenandhome

Dear Mary,

Thank you for your feedback.

We’d like to clarify the timeline and the efforts we made to support you. Your pavilion was delivered and assembled in July 2024, free of charge to County Clare. After your initial feedback, we arranged for our builders to return three days later to resolve the issues raised, including concerns about the foot covers — which were addressed at that time.

In October, you contacted us again, and we responded by sending a representative from our supplier, who confirmed that everything was secure and in good order.

In February 2025, during a red weather warning, your pavilion sustained damage to a protective screen. Your husband reached out, and we received photos of the damage on April 17th. Due to the logistics involved in traveling from Belfast to Clare and a high volume of existing commitments, we explained that our team would assess the issue when next in the area.

Although storm damage falls outside the scope of our warranty, we offered to look into it as a gesture of goodwill. However, it has become clear that despite our best efforts, we may not be able to meet your expectations in this instance. We respect your opinion, but we stand by the level of service and support we have provided throughout.

Kind regards,
Brian Canavan
Euro Garden and Home

Valutata 5 stelle su 5

More than pleased

Bought garden furniture Easter’24 but didn’t need it until my garden had been landscaped. This took 6 months and Chantelle and family kept it in storage for me. I went back and bought a cushion storage box. It held all but one of the cushions.
Earlier this year I bought a pergola at one of the ideal home exhibitions. Again they stored it until I was ready for it. It was delivered on Holy Thursday and erected on Easter Tuesday. Everything looks really well and I am more than pleased.

24 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Stunning garden furniture

We purchased furniture from Chantel at the ideal homes exhibition Dublin, 3 days later it was delivered to our garden, the furniture is beautiful but the service, correspondence and delivery were 10/10, I would definitely reccomend this company
Regards
Carmel

13 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Staff were amazing

Staff were amazing! Fantastic quality and they stored our furniture for a few weeks until we got our patio sorted! Delivery was exceptional! Would highly recommend!

1 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Stewart and Mario provided exceptional…

Stewart and Mario provided exceptional service, demonstrating outstanding professionalism, courtesy, and integrity. Despite challenges during the installation of my pergola unit, their dedication and expertise shone through. A credit to Euro Garden, they deserve recognition for creating a great experience. Well Done

27 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Great furniture

Great furniture, they were able to store it for a few weeks as my garden was being landscaped which made life easier!
Just be aware that the furniture comes in boxes and you will have to do some basic assembly

18 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

Very positive & professional experience from when we purchased our Pergola to installation. Stuart & Kevin were fantastic onsite and took time to explain the Pergolas functions & aftercare.

17 dicembre 2024
Non scritta su invito

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