Equiniti Recensioni 

Gokul at Equiniti was completely wonderful to deal with. I was having to deal with my husbands estate and he made things so clear and made a complex process easy!

Sandhya was so helpful! She went through all the questions I needed to do on the forms to help me sell my belated dad’s shares . i’m very grateful for her help!She made it a lot easier in this sad time .

Had to create account in order to receive a tiny dividend.
Went through the rigmarole of grandfather's first name, name of my first dog etc etc.
Having completed this, had to prove my identity.
Scanned my driving licence, retrieved an ID pic and followed Equinity's link.
It accepted the back of the licence, then straight away wanted a selfie with the computer's camera.
I am in my late 70s, and have an old PC which I use to read the news and do emails. No computer camera.
Impossible to get out of the stupid identity link, the page keeps refreshing, wanting to use an inexistent camera.
Can't use the ID pic which is saved on the PC.
So, I can't have an account, can't receive dividends.
Absolute waste of time to achieve nothing.

I had a very patient and helpful person on the phone who guided me through the process of getting my online shares information sorted out and never giving up until it was done.

I had been struggling for over an hour with this and he kindly guided me through the whole process calmly and with huge patience, even calling me back and finishing the task without making me lose confidence.

Thank you for the excellent support and advice.
He should be highly recommended.

Katherine

Very helpful. Sorted ny problem out. Made promises to call back which hé actually did. Pleasant and patiënt with me. A credit to the company.

I am dealing with a bereavement situation and a variety of estate matters .
My enquiry was dealt with by a patient and understanding agent, Gokul, who guided me through the paperwork with great patience and understanding . Customer service at it's best.

It was easy to speak to an advisor Pitoka was very helpful and patient and explained the share dealing / selling process really well. Excellent customer service.

I have made 2 attempts to transfer some CSN shares to my son. Both applications have been rejected as they have been unable to verify his identity. It would appear a valid UK passport, UK driving licence and UK bank statement are insufficient evidence. He has been able to open an Equiniti online account to manage his other shareholdings.
I have phoned customer support to see how this can be resolved only to be advised he needs to resubmit his ID with the application. Perhaps another attempt would be third time lucky???!!!

Initially, the experience was poor. I am the executor for my mother's will and, having paid a hefty fee for an indemnity certificate for missing shares, I was told, when the certificate failed to materialise, that the certificate had been sent in error to my mother's address. The "Senior Customer Experience Representative", Vani, undertook to liaise with colleagues on a solution and duly called me back at the time she had promised. She told me that the certificate had, in fact, been sent to my address. She then proposed a solution which minimised further form filling and involved a waiver of a second fee for the missing certificate. Vani was courteous and constructive throughout my conversations with her.

Very pleased with the clear and professional help provided by Abilash of Equiniti. Abilash could not have been more helpful or thorough. Thank you.

I called about deceased fathers shares and its difficult to speak to a clear english speaking person. As i had never sold shares before i was not aware that although they talk of £70 minimum that is per share stock so in my example i had 7 stocks and paid £70 per stock - thats not made clear - NOR is the fact that they may not have your stock so then charged me £60 lost certificate fee on 3 of my stocks - I had given my mobile number in case of this very instance but no 1 called me to inform - they just sell your stocks and deduct the lost certificate fee from your monies. I called to complain and was told it was in their T and cs but why would i know they didnt have them indeed one of them BT was the very share number i used when i called - no 1 told me that they didnt have the shares and when i called to complain i was then told they NEVER call back so why ask for a contact number

I called Equiniti Group regarding a query I had and trouble accessing the client portal.

I spoke with Santosh Dhawale. He was very polite, and extremely helpful in dealing with my query and his patience shone through in staying on the line with me whilst talking me through the website to access the client portal, which proved difficult before.

I have to say that he provided excellent Customer Services, and went above and beyond to help me through the next steps and processes.

He made sure everything I wanted to do was successfully completed before ending the call.

What a credit he is to the Customer Support team at Equiniti Group.

The advisor on the end of the phone - his name was Happy - he was so patient friendly and efficient . And a great problem solver

I had a query with this company which unfortunately dated back some months. It’s something my husband usually deals with but he is very poorly at the moment so I decided to deal with it. I was pleasantly surprised how easy and quick the process was. The gentleman who dealt with it had to refer it to another department and promised to ring me back with a progress report. He did so that same evening and a few hours later money owed was safely in our bank account.
Result!!! Thankyou.

very polite and helpful and my query was dealt with quickly

Jenny from Equiniti was very helpful and patient. Many Thanks

The person that I dealt with was very patient with me and took me through the procedure clearly. I was very pleased.

One word can describe this company ( USELESS. )

Clunky website, struggling with login, sorted after a call to help desk.