Duo outlet, without asking and ckear my food? I stop and still argue I told him to do so. Need to train up the services level. Especially under the name of drink & co under franchise owner.
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Scopri cosa dicono le persone
Nachdem ich hier viele negative Bewertungen gelesen hatte, war ich zunächst skeptisch. Dennoch entschied ich mich dafür, eine Bestellung zu riskieren. Nach einigen Stunden waren für alle Teillieferung... Leggi di più
Well happy, thanks Drinks&Co UK! I was looking for a bottle of whiskey for a mates 30th, couldn’t find the package I wanted (sextons whiskey complete with glass) in many other places... Found these... Leggi di più
I ordered for the first time last Friday and have just taken delivery of a case of 12 assorted wines from Portugal vineyards that cost me under £38 inc £12 delivery all the way from Portugal! On firs... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Drinks&Co has been created with a clear idea: to share the passion for wine. With more than 90,000 references from all over the world at your disposal, we are the only marketplace in the sector, and this makes us a unique store!
Informazioni di contatto
3,8
Molto buono
225 recensioni
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Wrong wine shipped - no response from customer service
I ordered 12 bottles of Catena Malbec (£131 inc delivery), and received a delivery around 5 days later... but of a different wine.
I'm still waiting for a response, and will update this review once the situation has (hopefully) been resolved.
Order number #588457
Support ticket #271393
UPDATE 9 April
=============
Uvinum passed the order to Great Wines Direct in the UK for fulfillment, and therein lay the problem - it looks like Uvinum had mapped Catena Malbec to the wrong product in GWD's inventory.
Great Wines Direct has been extremely helpful in picking up the wine and requesting a refund from Uvinum on my behalf.
But in all this time, still not a peep from Uvinum themselves... I'm just hoping they follow through and process the requested refund.
So 5 Stars for Great Wines Direct, and still 1 Star for Uvinum.
Update 13 April
============
Refund received. In the end, Uvinum customer support was very helpful and apologetic.
Review updated from 1-star to 3-star.
4 aprile 2020
Non scritta su invito
poor customer service..
poor customer service... I intended to order 6 bottles of Prosecco but ordered a single by mistake, they charged £16.95 for delivery of 1 bottle without question! When I contacted them with the intention of ordering the outstanding bottles I was told as it was my own fault there was nothing more they could do in a rude and unprofessional manner.... even a small concession from the next order would have been a little sweeter but he was happier to close my account
3 aprile 2020
Non scritta su invito
Great customer experience
I ordered a bottle of my favorite Spanish wine for Valentin's Day.
It arrived last week but the bottles was damaged by the courier. When I contacted their Customer Service not only they were very kind and professional, but they also managed to send me another bottle which arrived just in time for the special occasion.
This is the clear example of an issue turned into a good customer experience.
Thanks!
14 febbraio 2020
Non scritta su invito
i ordered a case of spirits and it was…
i ordered a case of spirits and it was delivered on time and it was over the christmas period.
6 febbraio 2020
Non scritta su invito
A great source for Portuguese wines.
An excellent selection of Portuguese wines at very realistic price levels, back by excellent service and on time deliveries to the UK.
6 febbraio 2020
Non scritta su invito
Brilliant service excellent packaging…
Brilliant service excellent packaging all recyclable lovely wine
5 febbraio 2020
Non scritta su invito
I received what I ordered within…
I received what I ordered within minimum time.
5 febbraio 2020
Non scritta su invito
My husband was so happy when he…
My husband was so happy when he recieved the bottle of Jack Daniel's I got him for Christmas.
5 febbraio 2020
Non scritta su invito
Your guns are wonderful.
5 febbraio 2020
Non scritta su invito
Easy to order and quick delivery
Easy to order and quick delivery.
I ordered from UK, this was very simple and the wine was delivered in no time.
5 febbraio 2020
Non scritta su invito
First class service from ordering…
First class service from ordering through to delivery, with Magno Brandy coming all the way from Spain.
5 febbraio 2020
Non scritta su invito
Transported Back to Madeira and memories of a great holiday
Speedy delivery from Portugal and a lot cheaper than local suppliers. Blandy’s Madeira.
5 febbraio 2020
Non scritta su invito
Very satisfied.
Shipping was faster then predicted and in good conditions. Very satisfied.
3 febbraio 2020
Non scritta su invito
I will order again
Wide catalogue, good pricing and perfect service.
31 gennaio 2020
Non scritta su invito
Excelent service and great products
I found as many wines and spirits as needed. Wide catalogue, great service and excellent packaging.
31 gennaio 2020
Non scritta su invito
Good service
Very good ! Will order again, very convenient to have the bottles delivered at home directly.
30 gennaio 2020
Non scritta su invito
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