The Book and Beer Club Recensioni 

47
TrustScore 4 su 5

3,8

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Valutata 1 stelle su 5

Ordered a Father's Day package. Firstly, it didn't arrive in time. Secondly, when it did arrive, it had been paxkaged really badly so cans had leaked, the book was totally ruined and I was unabl... Leggi di più

Valutata 5 stelle su 5

What a wonderful company and amazing gift! I bought a subscription as a gift for my dad and he’s absolutely thrilled with it - and I’m absolutely thrilled with the service. My queries were answered q... Leggi di più

Valutata 5 stelle su 5

I purchased a Father's Day gift pack with 6 beers and a book, and I have to say I was very impressed with the selection of beers provided, there was a mixture of 3 styles from breweries I'd not come... Leggi di più

Valutata 5 stelle su 5

I came across The Book & Beer Club as a suggestion through Top Cashback and decided to buy a one off purchase towards my son's Christmas presents. All subscription choices are clearly shown and order... Leggi di più

Dettagli dell'azienda

  1. Servizio di e-commerce
  2. Distributore di birra
  3. Distributore di bevande
  4. Libreria

Scritti dall'azienda

A book and craft beer discovery club. Get a newly released book from a highly rated author and a selection of craft beer from different independent UK breweries delivered directly to your door. Our boxes are sent monthly, and are available as a flexible subscription or one-off purchases. Join the club and discuss each month's book and beers with other keen readers and drinkers in our forum.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

47 recensioni

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3,8

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(47)

0 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Ordered a Father's Day package which arrive late and completely damaged.

Ordered a Father's Day package. Firstly, it didn't arrive in time. Secondly, when it did arrive, it had been paxkaged really badly so cans had leaked, the book was totally ruined and I was unable to give it as a gift.

Contacted them straight away but had no response so ended up raising a case via PayPal. Contact offerd a partial refund but I refused as the whole package was damaged.

I have had to send it back to them at my own cost to attempt to get a full refund. Still awaiting a resolution 3 weeks from when first raise a complaint.

Wholly unprofessional.

16 giugno 2025
Valutata 5 stelle su 5

Great gift, Great service!

What a wonderful company and amazing gift! I bought a subscription as a gift for my dad and he’s absolutely thrilled with it - and I’m absolutely thrilled with the service. My queries were answered quickly, my little extra requests accommodated and all without issue. Its value for money, a great gift for yourself or someone else and the customer service makes it a small business I’m delighted to support. I’m already thinking of who I can buy for next

27 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

My experience was absolutely fantastic

My experience was absolutely fantastic! I was in regular contact with the team as I was wanting to make sure I get my order before a specific date due to it being a secret santa gift! They gave me reassurance that not only will it arrive but were transparent and told me I would not get the Christmas edition as I was ordering it a week early, however they were able to make the box a little Christmasy with a personal message!

Such amazing customer service!!!

4 dicembre 2023
Valutata 5 stelle su 5

Fantastic Idea Best present ever…

I bought the monthly subscription as a Birthday present for my partner, and he says it was the best present ever.He loves trying out the new beers and the book selection is excellent.We then read other books by the same authors.The books are always well written and you can't put them down.

29 novembre 2023
Valutata 5 stelle su 5

Father's Day Gift Pack

I purchased a Father's Day gift pack with 6 beers and a book, and I have to say I was very impressed with the selection of beers provided, there was a mixture of 3 styles from breweries I'd not come across before alongside an interesting sounding book! My Dad was equally impressed when he received it too.

Everything was well packaged and the delivery was quick, arriving on time as advertised! Would buy from again.

12 giugno 2023
Valutata 2 stelle su 5

Frustrating Customer Service

Ordered the Father's Day Classic Gift Box containing six cans and a mystery book. On receipt my dad found one of the cans had burst damaging the book and although still sealed the other cans are damaged. Accidents happen but the communication and customer service left me frustrated. I emailed the Book and Beer club and after three days with no response used their online chat. My impression was that they were more focused on the impact to their business at having to send additional cans than on the impact to me as a customer.

I had difficulty in providing a photo to verify the damage as my dad was unable to send a photo and lives in another part of the country so I couldnt simply go round to see for myself. I appreciate that there are people who may try and take advantage but there was no appreciation for the scenario and they unhelpfully relied on parcel force saying that as the package was signed for it must have been in good condition, otherwise why would someone have accepted the package. Unfortunately it was a neighbour who signed for it not my dad.

I have now been able to supply a photo and replacement cans have been received for which my dad is very grateful.

The beers themselves I could recommend but the customer service left me unable to say I would use them again.

14 giugno 2023
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Risposta di The Book and Beer Club

Hi John. We're sorry to see this feedback and apologise that you've received a damaged box. As I'm sure you can appreciate, we do all we can to ensure all our boxes arrive to our customers fully in tact, but unfortunately it's not something we can guarantee with the nature of the contents. We use a third party, ParcelForce, to ship our boxes and require a signature on arrival so deliveries can be refused if they arrive damaged. As we mentioned on our live chat, we raised an investigation with ParcelForce and have been told the box was signed for in good order and condition. Unfortunately you weren't able to provide any photos of the damaged box so we couldn't escalate the investigation to ParcelForce. Like we said, we would be happy to send out a replacement or give a full refund if you are able to provide a photo of the damage. Best wishes, The Book & Beer Club.

Valutata 5 stelle su 5

Well done!

Saw this little company on facebook. Great beer choices to try, and good books! Keep it up!

25 febbraio 2023

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