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3,9
3 recensioni
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Wonderful place to take family members or even a date with you to the Manor farm
Barn. Brilliant service and had some wonderful food. Menu well displayed very polite and well dressed staff working there. Always a table available
Recently went to restaurant for a meal booked a table Friday 30th June ,been there before we checked the menu ask if they did steak meals yes only one sirloin steak £24 !We both had the same sirloin with trimmings dressing with chips ok !we had a drink each ,when the meals arrived I sat there looking at a plate of cress and steak with chips both meals looked the same well the st was surrounded by fat ,I know sirloin as some fat but half was fat so I called the server who came and she apologised she went back to kitchen where the chef/cook said we could have 2 more dinners but they were from same batch so we could chose something else we also remarked about the sides of cress ?so we ordered something else ,I forgot that when the steak came I ask for some mustard sorry we don’t have any ,so all in all very disappointing meal we wouldn’t go back until Shepard and neam change the menu again
I visited on the 7th of April at 12pm for lunch with my wife and 2 year old child.
We ordered our food and it took 1hour 30minutes to arrive.
At this time I had rejected the food as my family and I had other engagements that we were now late for.
I then requested a refund and they didnt offer this back in full, although we had been waiting 1hr 30minutes.
I was expecting a full refund as Manor Farm Barn didnt provide a basic level of service.
My time was wasted, I was late to a gathering I had planned with family for Easter, my 2 year old was extremely unsettled and 38 week pregnant wife was also left waiting after sitting there for an hour and a half.
I then emailed customer services on the 8th April about my experience.
The general manager of manor farm barn, Richard Wilkinson, responded on the 11th April requesting I return to the restaurant where i would recieve my drinks refund and offered a £20 voucher.
I appreciated this but I chose not to return as my previous experience was completely unacceptable and I was still not being offered a full refund.
I provided my reciept to Richard on the 12th April and requested I would like a refund in full only.
Attached is my reciept
Its now the 29th April and I havn't recieved a response back from him.
This isn't a surprise as this is the 2nd occasion within a month that I have experienced a poor level of basic customer service from both in-house staff and the general manager.
I will not be returning to this establishment as they have shown consistency in their lack of care, poor communication to complaints, and they take customers money when they do not provide a basic level of service
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