DLG Auto Services Recensioni 10.684

From start to finish my experience with dealings with all the staff at DLG Auto Services,Weybridge was a positive one. They were prompt and polite in all their responses with clarity in their emails offering a simple process on how to proceed with booking in a delivery of a new courtesy car and my damaged car to be picked up.
A following call was much appreciated from the repair engineer and he gave a timescale for the repair with ongoing updates that was very welcome. The office always answered the phone promptly and answered any additional questions I had thoroughly.
My car delivery staff were just as good and my car was returned fully valeted with the repairs and paint work done to the damaged front bumper like new, an excellent paint match.
I can’t thank everyone enough for making this experience a positive one.
Thank you, Christine

Still waiting for a part since September 2025 with no reasonable explanation as to why it's taking so long. Car was returned in December not fully fixed with the promise that when the part came in they would fix it. It's January the 6th 2026 and I'm still waiting. Not to mention despite the job not being complete I was forced to pay the £400 excess!

after receiving my car back following repairs, I immediately experienced a fault with the Keyless-Go system, where the key was repeatedly not detected unless it was moved around the vehicle to establish a signal. DLG inspected the vehicle and dismissed the issue as a coincidence related to the keyless system.

I subsequently took the car to an independent local garage, where it was confirmed that the front antenna for the Keyless-Go system, located under the main console, was completely missing. In addition, the associated wiring had been left hanging and disconnected, indicating incomplete and negligent workmanship.

Despite being provided with clear evidence of this fault, DLG has denied responsibility and refused to rectify the issue. This response is unacceptable and reflects a lack of professionalism and accountability. Their failure to acknowledge an evident installation error and their unwillingness to take corrective action has caused significant inconvenience and raises serious concerns regarding the standard of repair carried out on my vehicle.

Service from beginning to end excellent. Quickly repaired car and returned before date given . Staff courteous and pleasant at all times.

This company were very responsive and diligent in everything from repairs , courtesy cars and communication. Also went the extra mile.

I just wanted to take a moment to thank the team at DLG Auto Services for the outstanding service following my recent repair.

After the collision (which thankfully wasn’t my fault), I was genuinely impressed by how quickly and efficiently everything was handled. The repairs were completed far sooner than I expected—especially given how close it is to Christmas—and the car looks and feels like new again.

I really appreciated being kept informed at every single stage of the process. Both the collection and delivery drivers were polite, friendly, and professional, which made the whole experience even smoother. Having the car returned fully valeted was a lovely touch and very much appreciated.

The team’s work ethic, attention to detail, and customer care truly deserve recognition. Thank you for making what could have been a stressful situation such a positive experience.

Julie Short

This company is not fixated with doing everything online. Staff are helpful, ring back if busy and are knowledgeable.

Cannot fault the repairs to the vehicle.

Excellent service. Very good courtesy car. Kept me informed. Recomnend this company.

The work has been completed to "as new" and everything else went fine. One rearranged appointment but in plenty of time to agree the revised date

Excellent bodywork and paint repair carried out to a very high standard. The headlight replacement was fitted perfectly and the paintwork was colour matched flawlessly - you genuinely can’t tell any work has been done. Great communication throughout, friendly service, and everything was completed ahead of time. Highly recommended thankyou :)

Everybody we dealt with from Kate on reception to the gentleman assessing the damage and the guys collecting and dropping the car back off were courteous, sympathetic and efficient. We were kept informed of progress at every stage and the repairs were carried out speedily and to an excellent standard. First class service

Oh my god i can not believe what first class professionals from the well mannerd gentlemen that brought us the courstey car and they kept me in touch with what stage the car was going through, and when they brought the car back i could not believe it how they managed to match the metallic colour amazed me was all cleaned and polished like new when they brought the car back to me, absolutely unbelievable highly recommended thank you.

Delay in replacement car ,delay in collecti⁹

They did exacly what they said they would in timely and professional manner, all the communications I had were polite and fully informative, the collection and delivery were carried by a polite and helpful driver. All around my experience was first class

Thank you for not making a drama out of my accident. Everyone at DLG was great at letting me know what was happening . Great service. Thank you

Very efficient, got job done quickly. Good communication. Pleasant delivery driver.

Fantastic staff, kept me well informed throughout. Finished to a very high standard and extra quick.

IT WAS STRAIGHTFORWARD FROM BEGINNING TO END. EXCELLENT SERVICE

Dealt with the issues with the damage to my car. Was not always easy to contact them but when they called back the issues were dealt with and my replacement car first was a mess but the second one was great and equivalent quality to my own. Took a very long time to sort out the costs as the person who caused the accidents insurance were not replying. I was kept informed and DLG kept to their timeframe.