DLG Auto Services - Crawley Recensioni 

301
TrustScore 4.5 su 5

4,4

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Leggi di più

Valutata 5 stelle su 5

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Leggi di più


Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Regno Unito

  • 0345 3031590

4,4

Eccellente

TrustScore 4.5 su 5

301 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(301)

668 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Day 1 disgusting service

Day 1 disgusting service!
Slow none productive service.
Untrustable! We have your car messages when they don't.
No communication.
No urgency.

13 luglio 2026
Non scritta su invito
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to investigate it further for you.

Valutata 1 stelle su 5

It took too long to repair my car

It took to long to repair my car - over 2 months. Communication was non-existent. I had to keep calling the garage for updates with no clear date given. Not a great courtesy car was provided for 2 months for a family of 5. A really negative experience. I would not use this repair company again.

7 luglio 2026
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Risposta di DLG Auto Services - Crawley

We sincerely regret the extended repair time and lack of communication you experienced. We understand your frustration regarding the courtesy car. We are reviewing our processes to prevent similar situations.

Valutata 5 stelle su 5

A great experience...

A great experience with work explained clearly, undertaken well and good communication. Would recommend.

20 giugno 2026
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Risposta di DLG Auto Services - Crawley

We're so glad you had a great experience and appreciate your recommendation. Thank you for your kind words!

Valutata 5 stelle su 5

Car repair

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and my car looks like new. Thank you for an excellent service.

9 giugno 2026
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

We are so glad to hear we could provide excellent service after your accident. Thank you for your kind words and positive feedback!

Valutata 5 stelle su 5

Fabulous Job

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on return.
The ladies who dealt with my telephone calls were all very helpful, and it was really nice to speak to a real person.

1 giugno 2026
Non scritta su invito
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

We are so pleased to hear about your positive experience with our repair service and the helpfulness of our team. It's wonderful to know your car was returned in showroom condition so quickly. Thank you for your kind words!

Valutata 4 stelle su 5

Did a good job on my old car

Did a good job on my old car. Since having it back there was a sllght leak in the boot when it rained but with no rain since I am not sure how much a problem this is.
Very helpful staff.

19 maggio 2026
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Risposta di DLG Auto Services - Crawley

We're glad we could help with your car and that our staff was helpful. We're concerned about the leak and encourage you to contact us if it persists.

Valutata 5 stelle su 5

New boot

The garage did a great job replacing my boot and the dab radio antenna after a incident

10 giugno 2025
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!

Valutata 5 stelle su 5

A fab service

A fab service - restoring my car back to new following a collision. Many thanks for working your magic! I'm delighted to have my car back!

10 marzo 2026
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

We're happy to hear that you are delighted with the service. It's great to know we could restore your car to its original condition after the collision. Thanks for your feedback!

Valutata 5 stelle su 5

It is so refreshing to deal with real…

It is so refreshing to deal with real professionals who do what they promise.
Not only was the standard of repair and paint application superb but the lengths the staff and the transport team went to was outstanding.
What I thought might be a daunting experience turned out to be a pleasure.
I would thoroughly recommend

30 gennaio 2026
Non scritta su invito
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

We're happy to hear that you had such a positive experience with our team! It's great to know that our dedication to quality repairs and customer service made the process a pleasure for you. Thank you for your recommendation!

Valutata 5 stelle su 5

Excellent service

Excellent service. Very good courtesy car. Kept me informed. Recomnend this company.

23 dicembre 2025
Logo di DLG Auto Services - Crawley

Risposta di DLG Auto Services - Crawley

We're happy to hear that you had a positive experience with our service and courtesy car. We appreciate you recommending us!

Valutata 5 stelle su 5

Efficient Service that went the extra mile

Vehicle was picked up and returned with zero hassle. We were kept informed of what work was required and what the timelines were. Honestly don’t think it could have been an easier experience.

They also did a little extra at no more cost which was a very welcome surprise.

As this was through an insurance claim, I cannot comment on value for money.

30 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Couldn’t thank this company DLG Auto…

Couldn’t thank this company DLG Auto Services enough,everything from start to finish I was kept informed big pat on backs to everyone involved…. Now to the negative plums who obviously have lots if time on there hands absolute pathetic immature stories had you drove you car like Victor mildew you wouldn’t be slating this garage.obviously incapable of repairing your car yourself but your gonna moan n moan and DLG can’t say anything well tbh your a imbecile and would be really nice to appreciate thos professional if your actually qualified in repairing cars which I doubt you YOU REALLY. ARE IDIOT

23 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great servicd

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gift bag containing a microfibres cloth, screen wash, ice scraper & a car air freshener had no idea they were sending me this but what a lovely gesture! Highly recommend.

23 luglio 2025
Non scritta su invito
Valutata 4 stelle su 5

Repair to Nissan Leaf

James the workshop tried very hard to procure parts but these were on back order from Nissan. After 3 months of being without my car a repair was undertaken to the damaged grill part which was still not available.
Would have been better to make the vehicle driveable, order the parts and only keep the vehicle for the actual repair.

12 agosto 2025

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