The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... Leggi di più
L'azienda ha risposto
Very professional and friendly to deal with. Kept me informed throughout whilst car was in garage for bodywork work repair. Couldn't fault them. Repair was excellent and car returned looking like new.... Leggi di più
L'azienda ha risposto
I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG g... Leggi di più
Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs. Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.... Leggi di più
L'azienda ha risposto
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Westmoreland Road, BR1 1DP, Bromley, Regno Unito
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IT WAS STRAIGHTFORWARD FROM BEGINNING TO END. EXCELLENT SERVICE

Risposta di DLG Auto Services
Dealt with the issues with the damage to my car. Was not always easy to contact them but when they called back the issues were dealt with and my replacement car first was a mess but the second one was great and equivalent quality to my own. Took a very long time to sort out the costs as the person who caused the accidents insurance were not replying. I was kept informed and DLG kept to their timeframe.

Risposta di DLG Auto Services
Brilliant service from start to finish!
Door to door service and regular updates on repairs. First class workmanship too. Thank you all at DLG...😀

Risposta di DLG Auto Services
I had the best customer service experience with DLG. I spoke to Ellie & Megan who were so lovely and arranged for my car to be collected from my home address and taken to the garage for repair. Dean called within the time slot to confirm when he would be arriving to collect my car and also when he’d be delivering it back to my address after it had been repaired. He was so kind and helpful.
The garage called to give me feedback on the damage and what repairs they needed to carry out ( sorry can’t remember the guys name but he was also very nice and gave clear and concise information) My car looks great
What a fantastic team - thanks a million. Your customer service is second to none.

Risposta di DLG Auto Services
They did an excellent job repairing the bumper and wing of our Honda Jazz. The car was also collected, cleaned and returned.

Risposta di DLG Auto Services
Absolutely fantastic service. I was kept up to to date throughout the entire process via a link to track my vehicle and a unique code.The car was returned back to me fully valeted within one week. I also received a follow up call the next to ensure I was happy with the service received and the completed work. The work on the vehicle was done very well and looked like it was never there to begin with. Highly recommended. 5* service and not a star less. Many thanks to the entire team for your hard work and effort :)
Excellent service from start to finish kept me updated delivered my car back to my home address would recommend these 100 percent very helpful an outstanding review from me
Absolute great service and great repairs great communication
It is not always easy after an accident to pick a reliable company but that is exactly what I got. Very professional all staff will go that extra mile cod not have asked for more

Risposta di DLG Auto Services
Great, awesome service. Kept me informed throughout my repair

Risposta di DLG Auto Services
Throughout the repair process, the DLG were very professional. From the the initial inspection of the damage, collecting the car, repair and returning my car. I was kept in touch an updated throughout, and the dates they gave me were met. All staff I spoke or met were very good and easy to speak with.
keep customer informed of progress.
keep their promises to ring customer when promised.
more empathy . very slow in dealing with claim.
very slow in repairs.
tried to return car with cracked windscreen !!

Risposta di DLG Auto Services
My car was repaired quickly and efficiently and when the car was returned it was so well valeted it looked like a new one. Well done DLG superb service.
Very efficient and professionally done the job.
Good turn around on the repair, and a great job done on the repair, all the people I spoke to were very polite and informative all well done
Recently had body repair on my Nissan Qashqai at GLD Auto Services in Heywood and I must say the service I received was excellent. They provided me with a courtesy car and the body repair they did was perfect. I can't praise them enough and I would recommend them to anybody who needed bodywork done.
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