DLG Auto Services Recensioni 10.685

TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very professional and friendly to deal with. Kept me informed throughout whilst car was in garage for bodywork work repair. Couldn't fault them. Repair was excellent and car returned looking like new.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG g... Leggi di più

Valutata 5 stelle su 5

Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs. Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto


4,6

Eccellente

TrustScore 4.5 su 5

10.685 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 3 stelle su 5

The repair to my car was swift and kept to timeframe

Dealt with the issues with the damage to my car. Was not always easy to contact them but when they called back the issues were dealt with and my replacement car first was a mess but the second one was great and equivalent quality to my own. Took a very long time to sort out the costs as the person who caused the accidents insurance were not replying. I was kept informed and DLG kept to their timeframe.

5 agosto 2025
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Risposta di DLG Auto Services

Thank you for taking the time to leave your review, we really appreciate your comments.

Valutata 5 stelle su 5

Brilliant service from start to finish!

Brilliant service from start to finish!
Door to door service and regular updates on repairs. First class workmanship too. Thank you all at DLG...😀

11 dicembre 2025
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our team's work and dedication to keeping you informed.

Valutata 5 stelle su 5

Ann Southwell

I had the best customer service experience with DLG. I spoke to Ellie & Megan who were so lovely and arranged for my car to be collected from my home address and taken to the garage for repair. Dean called within the time slot to confirm when he would be arriving to collect my car and also when he’d be delivering it back to my address after it had been repaired. He was so kind and helpful.
The garage called to give me feedback on the damage and what repairs they needed to carry out ( sorry can’t remember the guys name but he was also very nice and gave clear and concise information) My car looks great
What a fantastic team - thanks a million. Your customer service is second to none.

3 dicembre 2025
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you had such a positive experience! It's great to know that the team provided excellent service, from arranging the car collection to explaining the repairs. We appreciate your feedback and are glad your car looks great. Thanks a million!

Valutata 5 stelle su 5

They did an excellent job repairing the…

They did an excellent job repairing the bumper and wing of our Honda Jazz. The car was also collected, cleaned and returned.

9 dicembre 2025
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Risposta di DLG Auto Services

We're happy to hear that you were satisfied with the bumper and wing repair on your Honda Jazz. We appreciate your positive feedback regarding our collection, cleaning, and return service!

Valutata 5 stelle su 5

Absolutely fantastic service throughout

Absolutely fantastic service. I was kept up to to date throughout the entire process via a link to track my vehicle and a unique code.The car was returned back to me fully valeted within one week. I also received a follow up call the next to ensure I was happy with the service received and the completed work. The work on the vehicle was done very well and looked like it was never there to begin with. Highly recommended. 5* service and not a star less. Many thanks to the entire team for your hard work and effort :)

10 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Bump and scrape

It is not always easy after an accident to pick a reliable company but that is exactly what I got. Very professional all staff will go that extra mile cod not have asked for more

9 dicembre 2025
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Risposta di DLG Auto Services

We're happy to hear that you had a positive experience. We appreciate you acknowledging our team's dedication to providing professional and reliable service during a difficult time. Thank you!

Valutata 5 stelle su 5

Excellent from start to finish

Great, awesome service. Kept me informed throughout my repair

9 dicembre 2025
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Risposta di DLG Auto Services

We're happy to hear that you had a positive experience and that our service kept you well-informed during the repair. Thank you!

Valutata 5 stelle su 5

Throughout the repair process

Throughout the repair process, the DLG were very professional. From the the initial inspection of the damage, collecting the car, repair and returning my car. I was kept in touch an updated throughout, and the dates they gave me were met. All staff I spoke or met were very good and easy to speak with.

28 novembre 2025
Non scritta su invito
Valutata 3 stelle su 5

not happy with service

keep customer informed of progress.
keep their promises to ring customer when promised.

more empathy . very slow in dealing with claim.
very slow in repairs.
tried to return car with cracked windscreen !!

28 novembre 2025
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Risposta di DLG Auto Services

Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.

Valutata 5 stelle su 5

Superb

My car was repaired quickly and efficiently and when the car was returned it was so well valeted it looked like a new one. Well done DLG superb service.

2 dicembre 2025
Valutata 5 stelle su 5

Recently had body repair on my Nissan…

Recently had body repair on my Nissan Qashqai at GLD Auto Services in Heywood and I must say the service I received was excellent. They provided me with a courtesy car and the body repair they did was perfect. I can't praise them enough and I would recommend them to anybody who needed bodywork done.

6 novembre 2025
Non scritta su invito

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