Churchill Recensioni 28.852

I was insured with Churchill for my beloved car for several years, no problems, until I made my only ever accident claim.

Ever since the minor accident, an utter nightmare has occurred… all due to the call handler, of Churchill as far as I’m concerned and their dealings with the third party insurer’s. The incident should’ve presumably been more thoroughly investigated it seems!

On explaining the accident’s events, iit was the call handler who claimed it was the 3rd party’s fault, almost immediately, I never mentioned liability, he said the other party was liable within minutes. He then initiated getting my car repaired, no further questions asked. All sorted… or so l thought.

2/3 whole years later, the 3rd party has claimed it was my fault and so we have the most ridiculous battle going on, both car insurances’ solicitors… and they’re dragging me into it! Absolute nightmare.

Threatened with having to go to court over the errors of Churchill Insurance for godsake!

My car Insurance’s solicitors are incompetent… failing in their duty of care… I’m sick of it all. Too many individuals dealing with it. Clueless!

Churchill’s call handler was clearly at fault, should’ve got more information, should’ve discussed it with the 3rd party… it’s disgusting it’s caused me so much stress. Not even my doing.

Get your ACT together, Churchill and AF Solicitors, you’re completely unprofessional and NOT on the case! Stop dragging your innocent clients into such messes!

You’ve caused me no end of stress a d suffering due to your own incompetence.

Very pleased with the service provided and competitive price

I queried my renewal cost as this had gone up quite significantly and I could not understand why the lady I spoke to answered a couple of questions I had and reviewed the price and was able to reduce the price which was brilliant.
Best thing was being able to speak to a human being and was far quicker for me than actioning on line. Thank you

Purchased a van insurance and contacted customer service to inform that it was a refrigerated van. Customer service included in the policy.

After few days, I checked the documents and did not see any reference to refrigerated van. So, I contacted Customer Service again and was informed that even though it was not showing in any document, it was included in their system.

Customer Service asked me to hold for a moment and then came back to inform that because it was a modified vehicle, I would have to pay an extra of £140.

They make a mistake and then want to charge extra from the customer. Unreliable company!

Excellent service as per usual & very easy to sort my requirements

Easy navigation of Churchill web site. Happy to select Churchill for my home insurance,

I made a claim with Churchill and within 5 minutes they emailed me to confirm who would me carrying out the repairs and who the hire car provider would me and in less than 24 hours I knew when my car would be taken away and what time the hire car would arrive. This service made a very stressful time a lot better. I can’t praise this service from Churchill enough.

The assistant was most helpful taking time to talk through the policy I was looking for

Had to ring and spoke to deal with my insurance professionally.

I accepted my new quote for my car insurance and I thought that would be fine but 2 weeks later I got a letter saying I didn't have my car insurance so has been driving around without insurance this has left me feeling very anxious as it wasn't my fault I expected it to be sorted and it wasn't

Very helpful on the phone, explained everything and managed to her a cheaper quote .

Easy to deal with and very helpful at a difficult time when I have just lost my husband.

Fast and easy to do online. Great price given.

Correct price, great customer service

Moved to a better house, 1 mile across town. Premium rises 15%. No data shared to support increase. Robbery.

Great helpful and courteous staff who were very considerate and sympathetic about my situation suffering from bereavement issues.

Fast, efficient and easy to use form.

Unlike other companies,you display your phone number and it is easy to get through to talk to a real person. Your advisers are helpful and pleasant and explain everything clearly.