DLG Auto Services - Peterborough Recensioni 

403
TrustScore 5 su 5

4,9

17 Bakewell Road, PE2 6XU Peterborough, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... Leggi di più

Valutata 5 stelle su 5

I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... Leggi di più


Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto

  • 17 Bakewell Road, PE2 6XU, Peterborough, Regno Unito

  • 0345 8788804

4,9

Eccellente

TrustScore 5 su 5

403 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(403)

676 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

What an amazing service

What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then delivered back to my home. All staff involved were friendly, courteous and very informative and were a pleasure to deal with. Wouldn't hesitate to use again. Well done to everyone at DLG Auto.

From Catherine Hall (nee Andrews)

30 giugno 2026
Non scritta su invito
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Risposta di DLG Auto Services - Peterborough

We are so happy to hear that our service exceeded your expectations! It's wonderful to know that our team provided a friendly, courteous, and informative experience from start to finish. We truly appreciate your kind words and look forward to assisting you again should the need arise.

Valutata 5 stelle su 5

Very pleased

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car was dropped off and I was able to review the work on my return. The whole process was smooth, efficient and standard of work fantastic. Very pleased and though I dont particularly want to have another accident I would definitely use them again.

23 giugno 2026
Non scritta su invito
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Risposta di DLG Auto Services - Peterborough

We truly appreciate you taking the time to share your positive experience. We are so pleased to hear that the repair process was smooth and efficient, and that you were happy with the standard of our work. It's wonderful to know we could provide excellent service during a challenging time. Thank you for your kind words; we are always here to help if needed.

Valutata 5 stelle su 5

I was kept fully informed at all stages…

I was kept fully informed at all stages and everything went amazingly well - thanks!

20 giugno 2026
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Risposta di DLG Auto Services - Peterborough

We're so glad everything went amazingly well and we kept you informed. Thank you!

Valutata 5 stelle su 5

Went beyond the basics.

Repaired my car to my entire satisfaction. I'd also highlight impressive customer-communication, and the professionalism of their interlocutor, Tracey. Well done everyone!

17 giugno 2026
Non scritta su invito
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Risposta di DLG Auto Services - Peterborough

We're delighted your car repair met your satisfaction! We appreciate you highlighting our communication and professionalism. Thank you for your kind words!

Valutata 5 stelle su 5

Fast, efficient and friendly service

Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.

25 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services - Peterborough

We're happy to hear that you found our service fast, efficient, and friendly! We're glad the repair was excellent, the communication was great, and the car was delivered on time. Thank you!

Valutata 5 stelle su 5

Outstanding service.

I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated time. We had complete confidence that the work would be of a high standard and we weren't wrong. Our car looks brand new. Many thanks to everyone concerned.

30 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services - Peterborough

We're happy to hear that you had such a positive experience! It's great to know that our updates kept you informed and that the work was completed promptly and to a high standard. Thank you for your kind words.

Valutata 5 stelle su 5

Incredible: top service!

DLG Peterborough are nothing short of incredible. I have never experienced such great service, efficiency and good people in auto. From Jackie in reception to the standard of mechanical team, and the delivery guys, this is the very best you can get. Thank you so much!

13 febbraio 2026
Non scritta su invito
Logo di DLG Auto Services - Peterborough

Risposta di DLG Auto Services - Peterborough

We're happy to hear that you had such a positive experience! It's wonderful to know our service and team met your expectations. Thank you so much for your kind words and appreciation.

Valutata 5 stelle su 5

Excellent service

Really impressed with the service. Everyone I spoke to was professional, helpful and friendly. Colleted and delivered the car when they said they would, good communication through the repairs and the car looks great!

10 febbraio 2026
Non scritta su invito
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Risposta di DLG Auto Services - Peterborough

We're happy to hear that you were impressed with our team's professionalism and helpfulness. We appreciate your positive feedback regarding our communication, collection, and delivery service.

Valutata 5 stelle su 5

Very professional approach to keeping…

Very professional approach to keeping the customer updated on work progress and excellent workmanship.

10 febbraio 2026
Logo di DLG Auto Services - Peterborough

Risposta di DLG Auto Services - Peterborough

We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our team's work and communication.

Valutata 5 stelle su 5

DLG Auto Services for vehicle repairs - Peterborough


After damage was done to the offside rear wing against a wall, Direct Line put me in touch with DLG Auto Services for the repair. My wife and I were contacted immediately and their well organised, compassionate, streamline and professional services kicked into gear. A courtesy car was organised and delivered to our home and our damaged car taken to their workshop for repair.

The staff were very helpful and kept us up to date with every stage of the repair via telephone calls, emails and through their online panel. Our vehicle was returned with a first class repair, with a perfect match on the Pearlescent White bodywork and the dents had vanished! The drivers, Duane and Sean, were dressed appropriately, polite, professional and explained everything in great detail with photographs and emails to follow up. The Site Manager, Shaun Hewett, touched base with us and was also extremely helpful.

My wife and I are so grateful for their excellent customer care, service and quality of repair to BSI Kitemark (BS10125) with a 5 year warranty for the repair. Thank you!

16 gennaio 2026
Non scritta su invito
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Risposta di DLG Auto Services - Peterborough

We're happy to hear that you and your wife experienced well-organized, compassionate, and professional services after the damage to your car. We're glad our team kept you updated throughout the repair process and that you were pleased with the quality of the work. Thank you for acknowledging the team's politeness and attention to detail. We appreciate your feedback.

Valutata 5 stelle su 5

I had an accident with a full grown…

I had an accident with a full grown deer. DLG Autos took all the stress away from collecting the vehicle, keeping me up dated on a weekly basis both via text and speaking to me on current status. The ladies in the office were brilliant and remained professional at all times. DLG Autos were very open and honest regarding any delays and answered any of my queries. Well done team.

14 gennaio 2026
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Risposta di DLG Auto Services - Peterborough

We're happy to hear that we could alleviate the stress following your accident. Our team appreciates your kind words regarding our communication and professionalism. Thank you for your positive feedback!

Valutata 5 stelle su 5

An excellent all round service

We were kept informed at every stage. The staff were very friendly and the car was returned promptly and much cleaner! The repairs have been done perfectly. I cannot praise this company highly enough. Well done all.

6 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Professional

Polite, friendly and professional.
Car was returned at the correct time, in excellent order.
They kept me properly informed as progress occurred with the car.
Very pleased

2 settembre 2025
Valutata 5 stelle su 5

Well organised car repair operation

Very well organised operation; collected my damaged car and kept me informed throughout the repair process.
When I collected it not only was the repair completed beautifully, but the whole car was cleaner than I've ever seen it!

29 agosto 2025

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